Business ProfileforFive Star Nissan of Florence

I went into Five Star Nissan on 2/20/23 at approximately 11:30 am to get my key fob replaced on my 2018 Nissan Altima. I waited three hours and was charged $528.00. After my payment was processed, I was told that the new key fob wouldn't work to my car and they didn't know why. I asked why they charged me and they told me it was because I purchased the key fob and had to pay for the programming. I asked why I was being charged for a product that did not work. I left the premises and called and asked to speak to the General Manager. ************************* called me and assured me I would be taken care of. He got "*****" to call me to set up an appointment to get the car put on the computer to troubleshoot the next day. I dropped by car off on 2/21/23 at 9am at Palmetto Nissan and did not hear back from ***** for two business days. ***** never called me back so I returned to the dealership on 2/23/23 to pick up my vehicle. I incurred around $300 in additional expenses to ensure I would get to work and get my kids to school. I have called every day since 2/20/23 and have yet to receive an update or a refund as I have requested. I have since then left two voice messages for ************************* and he has not responded to me either.