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Business Profile

Auto Repairs

Christian Brothers Automotive Tega Cay

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/18/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    -On September 23, 2023, while en-route from *******, back home to *******, my car experienced engine troubles and was serviced by Christian Brothers, ******** on Sept *****. -Car was serviced and returned to us on 9/26. Service Manager confirmed "100% they solved the issue, and the parts and labor will be warranted, even if it's not brought back here". The bill was $931.36 -The following day, Sept 27, approximately 200 miles into the continuation of the journey, the problem resurfaced. Same symptoms, same warning display on the dashboard.-Spoke with Christian Brothers immediately. The Service Manager said it wouldn't cause any further damage if the car was driven in this 'limp' mode the remainder of the trip. -On 10/1 the car was brought to Automaster in *************. Automaster is the local *** dealer. -On 10/2, ********** confirmed the part Christian Brothers installed was done incorrectly. They corrected the issues and charged us $269.99.-Over the following days, Automaster technicians spoke to Christian Brothers Service staff and explained what they did incorrectly, and offered documentation.-We have requested warranty reimbursement from Christian Brothers, for only the amount the *** dealer charged in order to fix the issue, ($269.99), but they refuse.

    Business Response

    Date: 11/08/2023

    Please see the attached correspondence to **************** explaining the business situation.  Also shown on the bottom of the repair order in the original complaint he submitted to you all (highlighted in blue), it clearly states the specifics of our warranty policy as listed on our website with the link and was explained to this individual and his son over the phone prior to taking the car to an unauthorized repair facility. He chose to take it to a non-approved vendor and there for any additional cost he incurred is the sons responsibility and not Christian Brothers Automotive.  Again, this was clearly stated to both individuals over the phone.

    Customer Answer

    Date: 11/14/2023

     
    I am rejecting this response because: Christian Brothers's work was incorrect and incomplete as shown in the attached receipts provided by the dealer. This is a fact and cannot be disputed. CB's response to not reimburse me to correct this, because of some small-print warranty detail, is irrelevant and disingenuous. They cannot continue to charge customers for work that is not done correctly.

    Customer Answer

    Date: 11/14/2023

    The car is owned by me, *********************, and I paid the Christian Brothers bill.  My son was driving the car through **, returning from college, when he experienced the engine trouble and took the car to Christian Brothers.

    Business Response

    Date: 11/15/2023

    irrelevant

Christian Brothers Automotive Tega Cay is NOT a BBB Accredited Business.

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