Business ProfileforHonest 1 Auto Care

-Dropped 2018 RAM 11/19, primary issue a new engine noise over the last two dayshigher pitched than the engine, whirring noise, stays going for a few seconds after the engine ignition is turned off, some secondary issues -11/9 notified wiper blades need to be replaced, wiper fluid lines had been separated, misc routine service issues and that the bearings were bad in the fan assembly causing the engine noise -Picked up the truck on 11/10/closing time -The next day the car making the same engine noise/louder and overheated -11/13, truck overheated on drive to back to shop and same engine noise -11/13 shop states they can find no issues/cant hear the noise -11/14 shop states they cannot hear noise nor recreate the engine overheating, lead tech will ride with with me -11/14 lead tech rides tech states they found a hairline crack in the radiator and the radiator was low on coolantit could have caused the noise and engine overheating, doesn't know why it was not checked-Expressed concerns with manager/he stated they could not recreate the noise/engine over heating, the bearings were bad on the fan assemblyhe took an air hose and ran air through the old fan assembly to recreate the engine noise/it did not -Expressed concerns unnecessary repair -Manager agreed to remove the new fan assembly/re-install original/credit me charges -Emailed owner that I was very disappointed with events -Next day told owner overrode managers decision and would do nothing -Message from owner from an unlisted phone # that showed up as spam -11/17 contacted CEO of Honest 1 Autocare/replied his team would get back to me -11/20 conference call with location owner, justified to justify their actions/if the fan assembly bearings were not causing the noise, they needed to be replaced/Agreed that when they showed me the fan and blew air through it with a hose it did not make the noise...air hose did not move the fan fast enough/branch manager didnt know the coolant was low and radiator cracked