Business ProfileforBritax Child Safety, Inc.

Do not purchase children's products from Britax. They are a company that refuses to stand behind the products they produce, even when they are defective and unsafe. I have purchased many car seats and strollers, as well as accessories in my over 12 years of being a mother. In 2017, my stroller was recalled due to it being UNSAFE. It took me months and many emails/calls to have my stroller replaced. Unfortunately, but the time it was replaced, but son was born disabled and was unable to use the stroller safely. Thus, the stroller remained in the box. I planned to have another child and thought I would save it to use with my next child. Well, that child didn't come for 5 additional years, due to the time and stress associated with caring for a disabled child. However, recently I decided to open the stroller to use with my 6 month old only to discover that one of the wheels was permanently locked and would not unlocked. I contacted Britax in hopes of trouble shooting this issue. After several emails and sending them tons of documentation, I was told that the frame was defective and they couldn't help because the warranty period had passed. I would need to pay $200 to purchase a new frame. They could clearly see from the video I sent them that this was a NEW stroller - the wheels were brand new. This wasn't a warranty issue. This was a defective product sent to me (a single stroller to replace my more expensive recalled double stroller by the way). I conversed back and forth with ****** several times and was met with rude, terse responses. They refuse to stand behind their defective products. There are many other wonderful stroller companies out there - chose another whose strollers/car seats are constantly recalled and who actually stand behind the products they produce!