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Business Profile

Coffee Shop

Dunkin Donuts

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Coffee Shop.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/28/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In total, I have spent $32.08 on product that I never even received due to issues at this branch. $19.70 on 1-18-2025 (order #***) $12.28 on 12-06-2025 (order #***) Ive talked to the store that says they cant process refunds that were placed mobile. Ive emailed Dunkin on several separate occasions. They emailed back only once to say they reached out to the store - to have the store reach out to me. No body has resolved this at the store or corporate. This branch is incredibly slow and although they are newer (opened in 2024) they have been opened for long enough to work out the kinks. Staff is passive and acts as if its not a problem they cant refund me. No one will take ownership of the issue and give me money back for product never received due to slowness or mobile app issues.

    Business Response

    Date: 02/18/2025

    We can request that the franchisee or store representative get in touch with you to learn more about your experience and to try to address the situation. If you could, please reply with a summary of your visit, the store location, and your phone number and email address so the franchisee can contact you.

    Customer Answer

    Date: 02/18/2025

     
    I am rejecting this response because:

    See Attachments.

Dunkin Donuts is NOT a BBB Accredited Business.

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