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Business Profile

Collections Agencies

IFS

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 36 total complaints in the last 3 years.
  • 8 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/13/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I keep getting calls from ifs llc. I felt like it was sketchy to start with. They say I *** some loan company 700 and something dollars. I dont remember getting the loan but it was a long time ago so Im not sure if I did or not. They called today saying that if they didnt hear from me or my attorney that I would lose the 500 Ive paid and be responsible for the whole 700 and whatever dollars I allegedly owe. I tried to call them back and got no answer. I called several times. When it first started out I was talking to a lady named **** on a 334 phone number now they are calling from a 1 800 number. They have never sent me any paper work. I dont even know how they got my email address because I did NOT give it to them. And did not appreciate the funky voicemail they left on my phone today. *** paid over 500 dollars to this company for some loan I dont even remember. Ive read reviews and now I fully believe this is a scam company. I feel like I was bullied and harassed into paying this money. All I want is the account closed and the calls to stop. Its getting ridiculous. They are rude and then when I do try to call them back they dont answer. I already dont have any money. I love check to check. I need this to stop Im tired of losing money to a company thats not real anyways

    Business Response

    Date: 01/07/2025

    ********* set up payments to pay back ALWAYS MONEY. The status of the account is closed. If she has any questions, please have her to contact us at ************. Thank you for your patience. 

    Customer Answer

    Date: 01/07/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

    Thank you. 

  • Initial Complaint

    Date:10/10/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The email address is IFS LLC they are saying I owe a balance of ****** from back in May ******* at ****************** mind you Ive never been to this place at all and I do not have ******** so who used my name and personal information used a ******** card but then when I look up the email address it says these people are scams they are HMA 711 collections

    Business Response

    Date: 11/04/2024

    ******* had an account in my office and she said she don't remember who the doctor was so the account was closed and returned  so the original lender. If she has any questions please  have her to call our office at ************ 

  • Initial Complaint

    Date:09/17/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    IFS started leaving messages at several phone numbers including phone numbers that should be not associated with me. They left messages without providing company name or phone number. I called them back to ask them to please stop calling me and to provide information on writing and they kept hanging up on me. I finally got someone who is supposed to be a manager and she advised this was for a loan with a company called ******** which I've never had a loan with. I asked for documents to be mailed to me and she refused saying I've received documents already and did not respond. I have never heard of this company before, never had any written correspondence, never had any emaila or prior phone calls. Their customer service is very poor and they started discussing this matter with my former mother in law saying they legal matters with me. It is illegal for them to discuss any possible personal information with someone other than me. They are breaking laws by telling people information they should not and by refusing to mail me documents and stop calling the numbers on my account. I don't know anything about this loan or this collection company. They threatened legal action and sending collection notice to all three credit bureaus. They are acting improperly and I'm looking into legal action of my own for abuse of the ***** Debt Collection Rules.

  • Initial Complaint

    Date:09/16/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A number out of ********* MO called and said I had an account with ******* and threatened judgement. I never had a loan out with *******. That is was from 2019, they had a super old email address from when I was twenty and said I owed almost *****. I never took out a loan and wouldnt answer any further questions.

  • Initial Complaint

    Date:07/03/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was contacted about a collections account they said they had on me. I told them I denied this account that *** never had a credit card with a 17-19,000 credit limit . I was then told I was a liar and their and they deal with scam artist like me everyday and how Im going to be taken to court they will be filing in county against me they refused to give me the name or number for a home office corporate office or an area supervisor a general manager I was hung up on so I called back was again told they wouldnt give me any other office to Speak to or email was sent back to the person I was saying verbally defamed me she then told me not to contact their office ever again! They stated they had everything recorded and so I told them that needs to be brought to court they also said they were client services and I only got the real name from a text message the person sent me with my supposed acct number to access paperwork after she told me never to call back and I said fine I will let the courts know your refusing to speak to me she then hung up I was told her name was ************************* the woman who threatened me and called me a liar thief and scam artist and also who told me to never call back and I did call back twice and both people refused to give me any information on how to contact someoje outside their office

    Business Response

    Date: 07/18/2024

    ***************************** had an account with CITI Bank that was placed in my office on 1/05/2024, ******** said she never received a credit card from ********** The account was closed and returned to the original creditor on 7/3/2024. If ******** has any questions or concerns, please have her call the office at ************. 

  • Initial Complaint

    Date:04/30/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After multiple threats on a fake collections attempt. I looked up the scam of company "IFS" not only were they rude they were in the extortion realm threatening legal action. Said the "case" was out of ************ where I've never lived then corrected to say ***********. I recognized there was something wrong with what they are saying. Especially since I have a perfect credit file and never have pulled anytype of Pay day loan. For me it's easy but my concern is for the portion of society that is more apt to be convinced that they could have legal ramifications and scare them into a settlement. I read into the other complaints and as the others complained, there are extreme similarities and am highly surprised that they aren't being looked into deeper. The arrogance shows the tactic works and I urge a deep dive into the string of complaints that precede mine. I'm available for contact to give more specific details of my interactions.

    Business Response

    Date: 05/20/2024

     

    I don't have an account for this person. I looked up the email, phone number, and address and there's nothing in my system. Sorry for the inconvenience. If ****** has any questions, please have him call my office at ************.   

  • Initial Complaint

    Date:04/22/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They are harassing me stating a legal matter including me must be handled. They said I owe money to a place called EZ money. I have never heard of this place.

    Business Response

    Date: 05/08/2024

    I LOOKED UP THE NAME AND THE NUMBER AND WE DO NOT HAVE AN ACCOUNT FOR *********************. IF ***** HAS ANY QUESTIONS, SHE CAN CALL US AT ************. SORRY FOR ANY INCONVENIENCE.  

  • Initial Complaint

    Date:03/28/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******************* IFS debt collectors ************ left vmail on behalf of ************ (muffled) Financial stating a debt of $5136.97 to Granite State Welding due by noon today 3/27/24. Have never done business with the company. ****** threatens legal/civil action. No corroboration of the person IFS is actually seeking is provided. Cease and desist, wrong person. Providing info on GS Welding and a similar but different named person whose public FB posting shows him and his kids welding.

    Business Response

    Date: 04/12/2024

    I'm not sure if **** made the complaint to the right company because what was stated in the complaint has nothing to do with this company. The name, address, email, or phone is not in our system. So, if **** can please us at  ************. Thank you 

  • Initial Complaint

    Date:03/22/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have received calls and it seems sketchy. I do not remember having no EZ MONEY LOAN i never had a pay day loan. The account says from 2017 its 2024 i don't have anything on my credit report stating a PAY DAY LOAN... I get threatened to get my wages garnished it just seems weird an like a scam the first lady i spoke with was RUDE they said i owed $600 an they would accept $300 i've paid $178.00 so far I only paid because i felt threatened an im a single parent i cant afford to be garnished but then i did my research and i dont know what IFS IS everything i read about them been SCAMS and i dont know what EZ MONEY IS i live in KY we dont have that here. I FEEL AS IF I NEED A REFUND OF $178 now because why am i paying for a account I NEVER HAD?????

    Business Response

    Date: 04/02/2024

    I talked to the ****** about her account with EZ MONEY LOAN SERVICES and we did come up with a solution. ****** is now satisfied, If she has any questions, please have her contact my office at ************.

    Customer Answer

    Date: 04/02/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

    Thank you. 

  • Initial Complaint

    Date:02/28/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company contacted me and said they were part of "client services". I said, "client services" from what company? It took a while for them to respond. First they said IFS then the second time I called back they said IMS. They stated that I had a debt for a car that I had with my ex. Then they stated that it had been repossessed and sold at auction. It definitely was not sold at an auction. And they also stated it was financed through somewhere that it definitely was not financed through. This is 1000% a scam. Do not do business with these people.

    Business Response

    Date: 03/14/2024

    ************************* had an account with LEANDING TREE that was placed in my office with a balance of $2652.05. ****** did state that she got the loan for a friend of hers and she did remember but wanted a VOD to look over the account. ****** never called back regarding the matter, so we closed the account and returned it to LEANDING TREE. If she has any questions or concerns, please have him call me at ************ at Ext 412

    Thank you and have a good day.

    Customer Answer

    Date: 03/14/2024

     
    I am rejecting this response because:
    This is not accurate information. They told me this was about a car loan and I have never done business with a "Leanding Tree", especially not for a car loan.  

    Business Response

    Date: 03/14/2024

    Sorry for any inconvenience but this account is no longer in my office. If ****** has any questions, please have her call my office at ************

IFS is NOT a BBB Accredited Business.

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