Business ProfileforKuester Management Group

Our ****************************** in ****, **) Kuester ** and Assistant ** both resigned last year. The ** was accused by the *** of improper check signing after the Assistant, who was acting as project manager for a $240,000 Pavilion (consisting of just 6 support beams, a roof, and some electric work) never hired the required by Law **. There is much more to list for reasons why I cannot recommend them.Most recently, I have been told that this company applied for and received almost TWO MILLION dollars in forgiven PPP loans. *** management never in my community stopped during the pandemic. They were still receiving their contracted funds. If this is FRAUD, then it trickles down from the top at this company. I hope that the *** investigates their application and that they are forced to return any money that they took improperly!

In response to the concerns cited in this complaint, we feel it is important to clarify the specific claims being made in relation to the management services currently being provided to the complainant's community as our team has worked with the community for several years and works hard to ensure we are providing great management services. Firstly, while it is correct that our General Manager resigned last year, it was due to a planned retirement. As communicated to the community before her departure, she provided an extended notice period and retired from our company, and your community, on good terms. Additionally, your community has not had an Assistant General Manager recently. Another team member did resign last year, but he also left on his own terms after providing proper notice. Even after his departure, he continued to offer limited services to the community until a suitable replacement was found, with approval from your ***** of ******************* the amenity upgrade project, including the construction of the new pavilion, Kuester Management Group has been working extensively with your ***** of ********* for several years. The project extended longer than initially planned due to unforeseen circumstances such as COVID-19, supply chain issues, and necessary changes. Throughout the project, we maintained close communication with the ***** and provided regular updates to the community.Kuester Management Group did participate in the Federal PPP program during COVID-19, as many small businesses did. We fully complied with all PPP regulations and did not provide fraudulent information. While services continued in your community during the pandemic, we had to make several adjustments due to federal regulations that restricted travel, prohibited gatherings, and required the closing of public spaces such as pools and clubhouses. It is important to note that Kuester Management Group serves over 200 communities, and the impact of these regulations varied across different communities. The fact that you did not notice a change in service during COVID-19 is a testament to our team's hard work and dedication to ensuring the safety of our valued clients and employees while continuing to provide the best possible service.As you are aware, our team has a ticket tracking system that ensures each homeowner inquiry is properly responded to and our team is committed to addressing any questions or concerns you may have. Should you have additional questions or concerns, please reach out to us directly and we will be happy to assist.