Business ProfileforVELUX America, LLC

I hired a roofer to replace my roof and four skylights. They estimated the work to start in mid-May, 2022. The work was rescheduled several times, waiting on the skylights. Finally the skylights arrived the last week of July and construction started the first week of August. The boxes were labeled incorrectly and missing information, like size Three of the lights were were 6 too wide. I was told that Velux could not make skylights to fit our openings exactly, but can offer ones **** larger than the opening after many phone calls. Since the old skylights were already in the dumpster I had little choice but to accept this offer. I asked the purchasing agent when he learned about the size issue. He said just moments ago. They did not inform him when the original skylights were ordered. I explained that I would have kept the original windows if I had known that.They completed the roof by temporarily covering the holes until the new skylights arrive. I finally got the new skylights installed on December 9th, 2022. As expected, you cannot remove the screens and the drywall will need to be removed from the rafters and somehow prep the rafts to appear as painted drywall. The tops of the rafters are showing inside the window and will also need sealing. Velux's customer service should have informed the roofer that the size ordered was not available when the original order was placed. Their manufacturing needs to work on QC to assure the correct labels are on the boxes. When mistakes like this happen they should prioritize their schedule to make up for their error. It appears that Velux has a monopoly on skylights, which is why they do not care.I am very disappointed in Velux and if I had to do it over again would have removed the skylights entirely. If you are building new construction avoid installing skylights.