ComplaintsforStinger Sports

• Initial Complaint

  05/03/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I placed an order for player sports attire on 2/25/24. I placed this order because the initial order with the rest of the team, based on measurements by the mom and the size chart provided by Stinger were extremely large. The team jerseys and sweatshirts ordered in Adult S that should have been *****" chest arrived as a 44" chest. This is too large for the player in the shoulders, chest and length. Thinking maybe it was a one time issue I reordered the Adult S again along with Youth XL (chest *****") just to cover my bases. Upon receipt of the order, the Adult S was again 44" in the chest and the Youth XL was 40" in the chest. It took 8 weeks to receive this 2nd order and we are already in the 2nd week of a 10 week season, so only 8 weeks left. I have emailed ****** at Stinger twice hoping for some sort of relief of the cost even if it is a partial relief as I offered to use the Youth XL. I emailed the day I received the order 4/24 and also on 4/26. I did manage to once speak to someone in person on 5/2 a woman that was very considerate of my situation and she said she would have ****** call me first thing Friday 5/3. It is now Friday 5/3 3:00pm CST and I have not received any call and my calls to Stinger now say to email my rep for the fastest reply! This company has terrible customer service both in quality control by not verifying that the actual sizes match the size chart they themselves provide and also by not responding to customers emails and phone calls. I ordered on 2/25/24, spent a total with shipping of $288.83. They committed to provide high quality and unbeatable prices. They did not by miss sizing jersey and sweatshirt orders not once but twice. This is something that would have been notable with just a look as they were 8" wider than the Size chart stated they should be. No one from the company has reached out to try and resolve this issue. Order #*********, Sale Title: Mahomet Mavericks Baseball 2024, Sale Code: WQBRM

  

  Business response

  05/07/2024

  I apologize for the delay in receiving a response. Your sales rep was actually out of the office on 5/3 and unable to return the call. 

  For the sizing, I see that you have noted that the *** is between 31"-32". On the sizing chart, it shows the *** jersey has an actual measurement of 39" and listed  the jersey could fit 32" and less. I have attached the sizing chart again for your reference. At the top of the first column we have it notated "Chest actual jersey dimension " and then next to that measurement is "(fits 32 chest and under)". The same thing goes for the Adult Small. I believe you may have read the chart thinking the "fits chest" recommendation was the actual jersey size.
  The sizing charts have with both columns so the coaches and parents know the actual jersey size, and a recommendation of what chest size would work for that specific jersey. 
  Please note all team store items are listed as non-refundable due to them being custom made. 
  With all of this being said, we completely understand your frustration with the jerseys coming in a different size than what you thought you had ordered and we are willing to work with you. Typically we do not offer remakes in situations like this, when the jerseys ordered were correctly made, but because of this situation and the order being delivered around 8 weeks, we are more than willing to issue you remakes in another size for you at no additional cost. To get these into production, please email over what sizes you would like to have the remakes done in and we can get this remake placed and produced for you. If you have any questions about the sizing before choosing what size for the remakes.
  

  
  

• Initial Complaint

  04/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My son purchased a 2022 Stinger Missile 2 baseball bat directly from the company on 7/21/22 order # ******. He was using the bat during his HS game is week and was told that the bat is illegal/banned and can not be used. It was decertified August 10, 2022 from all HS and collegiate games because the bat failed the proper test and was above the .500 BBCOR limit. We bought this bat after my son did a lot of research, we are very disappointed that less than a month after we bought the bat it is no longer BBCOR certified as they claimed on their website when we purchased it. I tried to work with the company, they offered a merchandise credit once the bat was returned. I assumed they would be sending a RA and paying for the shipping as we are sending the bat back because the bat is not what the company stated on the website, it is not BBCOR certified and can not be used in games. I was not happy about getting a credit since now we are forced to buy a Stinger bat but was willing to expedite getting a replacement bat, as we are in the middle of season but after finding out I have to pay for return of their failed product makes me question the company. I do have all supporting documents if needed and email correspondences from Renee C******* Executive Asst, of Stinger Bat.

  

  Business response

  04/21/2023

  Our Missile 2 33" Baseball Bat was BBCOR certified on 9/10/2021. The customer's bat order was fulfilled on 7/22/22. On 8/10/2022 we were notified that NCAA decertified the Missile 2 33". We sent an email out to customers on 8/10/22 to notify customers however this customer did not provide their email when they placed their original order. On 4/20/23 the customer emailed and we responded to complete the form and follow the instructions and they would receive the merchandise credit we were offering. The customer completed the form and was instructed to continue the process and send their bat back to receive their merchandise credit. Since the bat is used, it does not qualify for a refund under our standard return policy which is located on our website. We are offering a full merchandise credit as an additional program for customers that have purchased a Missile 2 33" that do not qualify for a refund. 
  The bat was BBCOR certified at the time of purchase by the customer. We have offered store merchandise credit beyond our standard policies to try to accommodate the customer. The bat losing BBCOR decertification does not fall under a warranty or refund per the warranty pamphlet that the customer received with their purchase. We will issue a merchandise credit however the customer has to return the bat to our facility to receive the credit we are offering. 

  Customer response

  04/21/2023

  
  I am rejecting this response because: We ordered the bat online and believe they had my email, they for sure had my phone number and address to contact us IF in fact they didn’t have our email. As I stated before we ordered from them direct and not from a 3rd party, they should have all my customer information on file. If I would have been notified right away we could have returned the bat in new condition as it was still in the box for months as my son was in football and didn’t have time to use the bat. I do not think it is fair that I have to pay for the return shipping of a bat that is not certified as they claimed. They are the ones who manufactured the bat, after independent testing was found not to be certified, isn’t that false advertising? If they will exchange the bat and cover the shipping both ways, I am willing to compromise and take the credit. 

  

  Business response

  04/21/2023

  Our Missile 2 33" Baseball Bat was BBCOR certified on 9/10/2021. The customer's bat was fulfilled on 7/22/2022. On 8/10/2022 we were notified that NCAA decertified the Missile 2 33". At the time of purchase the bat was BBCOR certified. The bat was de-certified on 8/10/22 which is after the customer purchased their bat. Our warranty policy that was sent with the bat they purchased has a complete section regarding "BBCOR and other Certifications" which states that "Any marking, graphic or sticker applied to a Stinger bat indicating that it is BBCOR certified or compliant shall only constitute a representation that the bat was so certified at the time of purchase and not at any later time. Should a bat that was certified at the time of purchase subsequently lose that certification, Stinger may or may not, at its sole option, develop a program for retrofitting, repairing, or replacing the bat and/or providing a voucher to be applied toward purchases of Stinger products. In such cases, the remedies provided under the program shall be the sole and exclusive remedies available to affected bat owners."

  The customer who ordered, ****** ***** did not provide an email during his order. We emailed all customers that we had their permission to contact through email on 8/10/22 to let them know about the decertification and credit program. The NFHS also put a press release on 8/25/22 with notice of decertification. We attempted to contact each customer that provided their email during the order process and allowed permission to contact them by email with any news or offers. No email was given by the customer (****** *****) so we could not contact them without the email provided.

  Since the bat is used, it does not qualify for a refund under our return policy which is located on our website. They have been offered a full merchandise credit for the amount they paid for the bat however they must send the bat back in order to take advantage of the program we are offering.
  

• Initial Complaint

  02/03/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased a Stinger missile 2 bbcor baseball bat form Stinger sports. I then got an email that it was back ordered and waited for several weeks to receive it. The bat was then banned form play under the Bbcor certification. Stinger sports has refused to give me a refund but has offered only a half value store credit. This has been one of the worst companies I have ever had to deal with!

  

  Business response

  02/03/2023

  Our Missile 2 33" Baseball Bat was BBCOR certified on 9/10/2021. The customer's bat was delivered on 5/12/2022. On 8/10/2022 we were notified that NCAA decertified the Missile 2 33". On 8/25/22 the customer emailed and we responded to the customer to complete the form and follow the instructions and they would receive the merchandise credit we were offering. The customer did not complete the form which had a deadline of 10/31/22. Since the bat is used, it does not qualify for a refund under our standard return policy which is located on our website. They did not file for the credit we were offering as an additional program until October 31, 2022 for customers that have purchased a Missile 2 33" that do not qualify for a refund. 
  The bat was BBCOR certified at the time of purchase by the customer. We received an additional email from the customer 2/2/23 and notified them they had missed the deadline but we would still give them half of the merchandise credit. We have offered store merchandise credit beyond our standard policies to try to accommodate the customer. The bat losing BBCOR decertification does not fall under a warranty or refund per the warranty pamphlet that the customer received with their purchase. 

  Customer response

  02/06/2023

   
  I am rejecting this response because:
  The email that Stinger sent did not mention a deadline. It stated that the Bbcor certification was dropped from the 33/30 Bbcor stinger Missile 2 I purchased. It’s also stated that stinger was offering a store credit for the full purchase price that did Not expire. This company sells Bbcor bats that are for high school athletes and they should be ashamed they sold a crappy product then try to get out of making it right. Come on this is a kids product and they shouldn’t be trying to take advantage of customers and or kids. I purchased on 4/5/222 and didn’t receive until 5/15/2022 to start with. I would rather send them their useless product and get a refund instead or a store credit or 1/2 credit they offered due to this being a terrible purchase from start to finish. If stinger is a stand up company they would do what’s right and refund the return so my 14 year old can get a bat from an actual stand up company!

  

  Business response

  02/08/2023

  We have offered store merchandise credit beyond our standard policies to try to accommodate the customer. The bat losing BBCOR decertification does not fall under a warranty or refund per the warranty pamphlet that the customer received with their purchase. The bat does not qualify for a refund under our refund policy since the bat has been used and the customer has had the product for 8 months. We will give full merchandise credit for the amount of the product the customer paid if they return the bat along with a copy of their receipt. This merchandise credit can be used for any in stock items on our website which includes BBCOR bats they can redeem the credit towards. 

  Customer response

  02/11/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  09/06/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I bought a Stinger Missile 2 33'/30oz BBCOR certified bat. BBCOR means this bat is allowed to be used in NCAA/College/High school competitive play. After ordering this bat did not arrive for over 2 months. I recently received notification this specific bat is now ILLEGAL to use and has lost it's BBCOR certification. Stinger sports is refusing to refund the customers who bought this bat. Instead they are offering a credit to buy another item but have NO OTHER COMPARABLE items to buy on their website except for 1 other bat. I feel they need to own the mistake of marketing this bat as BBCOR and refund any customer who inquires about this issue.

  

  Business response

  09/14/2022

  Our 33" Missile 2 was BBCOR certified by the NCAA on 09/10/21 Our 33" Missile 2 was advertised with BBCOR certification as it passed all testing through the NCAA before hitting the market With this being said we advertised honestly & with BBCOR certification it was not until after the fact that the NCAA retested & then decertified the 33" Missile 2 On 08/10/22 we were notified that the NCAA was decertifying & banning the 33" Missile, after a few bats were tested & a couple of them tested barely above the .500 BBCOR limit As soon as we were made aware of this we devised a plan to work with our customers and reached out to them with options to help rectify this situation Now to make things right by our customers, we have decided to offer full replacement credit for qualified purchases outside of our standard return & warranty policies To claim your Missile 2 - 33" BBCOR Replacement Credit please read the below form if eligible Missile 2 - 33" Replacement Credit This program is only for the Stinger Missile 2 - 33" BBCOR bat. All other lengths in the Missile 2 are still BBCOR Certified & do not apply to this program.Everyone who meets the guidelines below will be eligible to receive a credit for the full purchase amount of their Missile 2 -33" BBCOR Up to $269.99 MSRP Credit is redeemable at Stingersports.com & can be used towards a replacement bat or any other merchandise on the site To get full replacement credit please fill out the full form You must be the original owner & have a valid receipt from a certified Stinger Dealer You must have an active 12 month warranty to qualify for the credit Please submit & print this form your receipt & send the Missile 2 - 33" with those documents to the following address before 10/31/22:STINGER SPORTS ATTN Warranty Dept 2273 BURKETT RD ROCK HILL SC 29730
  We do now offer the new Pre-Order for the Missile 3 33" & Nuke 2 33" The credit will not expire & can be used any time
  

   

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