Business ProfileforRiverview Water System

Online payment center has not been working so I contacted the customer support and spoke to *****. ***** was professional but unable to help me. She kept saying there was someone that could help but was unavailable. My understanding from ***** was someone was going to contact me back to help with website but if unable to pay on the site someone would pick up a check from the property. I figured that this sounded legit as I have personally handed a check to the meter reader in the past. I left a check for the amount I was given by ***** and left at the property. I never received a call back and kept asking my father in law if check was picked up. I was advised this morning that Riverview refused to take the payment and shut off the water. I contacted **** today 3/15/2023 and she had ***** contact me. ***** called me a little after 5pm from ************. We had an unpleasant and very unprofessional conversation that ended in ***** hanging up on me with no resolution. I have done business with this company for over 20 years counting my past addresses and current address since February of 2017 and its always been extremely difficult to contact someone but never been treated this poorly and dehumanized by this company or any other organization in my region before.