Auto Repairs
Sunrise Auto Repair, LLCThis business is NOT BBB Accredited.
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Complaint Details
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Initial Complaint
12/27/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
12/09/23 Vehicle was towed to company 12/11/23 Received a call from sunrise advising the car was overheating due to the fan hose. Per call didn’t have ****** manufacturer part. Asked if there was anything to be done until I could take it to ******. Magically, upon arrival my car was fixed and the part appeared. That was the first red flag and advised them I didn’t think it was fixed correctly. Driving on the interstate the car began to skip and the engine light appeared on AGAIN. I contacted the company via email because they lied initially. So to protect both parties involved I declined voice conversations. I emailed them and sent proof of the engine light and advise send them my car is still broken. I asked for a refund and the declined and wanted me to drive the car. I declined because it’s a safety issue to drive an overheating smoking car. I offered for them to tow it at their expense if necessary and pay for any inconvenience on their behalf. And no response. I still have a broken vehicle and cannot work without transportation. I would like a refund and for them to pay for repair.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.