Business ProfileforErchonia Corporation

I am a weight-loss physician in Wylie Texas. I own the clinic Vivify Wellness Center. I purchased the VERJU Laser device from Erchonia in the 2015. The price tag for the device was about $75,000.00 Unfortunately, this device worked for only 3 years and 1 month and broke down. I had the bulky equipment shipped to Melbourne Florida for repairs in 2019. The device was fixed and returned to me. Before I could provide a single service with the device it broke down again. It is cost prohibitive to be shipping this bulky and irregular shaped device. In November 2023, I reached out to the CEO of Erchonia Corporation, *** ***** ***** with a formal letter of complaint detailing my less than acceptable experience with their VERJU Laser equipment. He stated, he could help with the repairs and asked that I ship my device to their current location, Fountain Inn in South Carolina. I shipped the device in December 2023 and Erchonia repair dept. has been calling me to collect the cost of repair for $3,303.09 stating that I already got a discount of $930.00. I emailed *** ****** on January 3rd 2024 with a request to use the "Marketing Dollars" awarded to my business which is funds due to my Practice totaling $3272.96 to repair this device that has a recurring problem. I am asking to use my funds in his possession. I followed up again on February 16th 2024 but he has ignored my request. In a prior email he stated he would not respond to me. I took out a loan with interest to purchase this device in 2015, and have been paying on my loan without recouping on this business investment. Rather, he tells me to go and market my device. I cannot market a device that does not work. This very expensive equipment has been DEAD for more months than it has worked. I had referred fellow doctors to purchase this device as well and I have contacted them and their experience is just like mine. Having to incur cost to repair device and shipping bulky equipment to distant location for repairs.