We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Fence Contractors

A Fence Company.biz
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/05/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Good day, On may 7th I hired the company to build a cabana for me. I paid a 1800$ deposit with a promise to complete. Since then I have been given a number of excuses why they have not done the work. They said they had Covid for a few weeks. And I understand people get sick. I still hoped they would get the job done. Their response is they will get to it as soon as they can. I support small local businesses but feel I may have been taken advantage of.

    Customer Answer

    Date: 06/17/2024

    I’m in need of this refund please this company has my money and refused to do the job. They said they would refund me but I haven’t received anything from them. I’m a senior citizen and they have caused me hardships. They also did not finish a gate I paid for. 

    Business Response

    Date: 06/19/2024

    I have installed a fence for this customer as agreed in our contract everything in that contract was installed she added extra on after installation had began I told her I would get to it when I had time she then reached out asking for two more estimates on other projects and agreed to one and a contract was signed for this project as well we did a days work installing the post to start her project we notified her of delays she was okay with it a day later she then stared being concerned I told her that once I could get out there I would do so she has made multiple reviews against my company using different names she has also stated she had mental and physical health problems we ask her to request the refund so we could pay her a portion back she is requesting the whole amount and more the deposit was 1800 she stated it was 1900 that is not so and we have installed some of the project so that amount needs to be taken from the deposit amount she has gave no time for this payment to be made before she has slandered my business on multiple sites and social media under different names I have reported all other reviews customer has made against my company we understand that she is upset that the job was not completed when she requested but it does state in our contract that weather and other things play a factor in installation we wish for her to stop slandering our business name we would also like to add that no dates are on the contract to start or finish project it dose also state that an agreement must be meet and the contract be signed she did not sign contract before installation can begin 

    Business Response

    Date: 06/20/2024

    I am providing our digital content we had with patsy frith the customer that had filed a complaint against me in the contract it states that an agreement must be meet and the contract must be signed before installation can begin she did not sign the document nor did she read where we do not do refunds on deposits I was trying to be kind and I ask her to request a refund after she messaged me multiple times threatening to bash my business and then she would apologize she also stated she had mental and physical health issues I have already completed one job for this customer she added more additional projects I have already started on it also dose not state a time frame on witch the work will be completed on the contract customer payed for partial materials and labor with the deposit required by my business i don’t technically owe her any refunds I was the one that offered to refund her some of her money I have the message to show that as well and where she ask me for more then her deposit amount her deposit is posted on the contract for 1800 I don’t know where she is getting the 1900 from plus 650.00 I believe is what she requested I will take this as a lesson learned after my first encounter with her I should have known she is not a stable person 

A Fence Company.biz is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.