Business ProfileforStone Interiors East, LLC

We paid Home Depot about $5300 in late March 2024 to replace our countertops, install a new sink, and disconnect plumbing for this job. HD subcontracted Stone Interiors to do this work. Stone Interiors has been difficult to work with and then caused a leak in our home. Issues with SI: The job was a nightmare from start until now - lack of communication, ignoring emails, they wrote down the wrong measurements of the sink causing delays, the installation was delayed a month past the time we were told the counters would be installed, and during the plumbing disconnect the installers didn’t shut off a kitchen sink valve all the way causing a slow leak over about 10 hours until we discovered it (around 11:30om-midnight on May 21). The leak damaged our kitchen cabinet, floors, basement ceiling and walls, nearby HVAC ductwork, etc…. We were told to call Home Depot if there were any issue so we called HD as soon as we could during business hours May 22. Since then Stone Interiors has continued to make excuses and refuse to pay for the damage and repair. When one defense or excuse doesn’t work for them they move on to the next. Before the leak occurred, both a representative and the store manager Susan, said that they would give us a Home Depot gift card to make up for the communication issues and delays with installing. To this date we have received nothing from Stone Interiors. All we have received from Stone Interiors is a letter from the manager stating they refuse to file a claim with their insurance for their negligence and they won’t take any responsibility for it. We’ve sent them the paperwork showing a plumber diagnosed/confirmed it was a valve left open by their installers. The water damage/restoration company, as well as the HVAC company have confirmed this along with the damages as well. We’ve sent Stone Interiors the pictures and the reports and they still refuse to file a claim. It seems they think the can bully clients into remaining silent.