ComplaintsforTidelands Health

• Initial Complaint

  08/23/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I received a bill from Georgetown Physicians Assoc, which is fine but It was submitted to my Medicare as should be... but they used the Constitution Life Insurance Co as my secondary provider. This insurance company IS NOT my secondary provider but they have my secondary providers ID number. I have never heard of this company and it is not affiliated to my secondary provider in any way! I have thoroughly done my home work and called my medicare and secondary company and finally found out that Constitution Life has my ID number which they should NOT have. I would like to have my ID number taken off their system ASAP. This is an invasion of privacy and HIPA Law.. Please help me.

  Business response

  11/17/2022

  Consumer Response /* (2000, 14, 2022/09/23) */ Thank you. It has been resolved.

• Initial Complaint

  12/30/2021

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  On 07/29/2021, I had a mammogram done at Tidelands Waccamaw Women's Imaging Center in Murrells Inlet SC. I am on the Tideland's Charity program thru Tidelands Financial Assistance program. I went to get the free mammogram, but unfortunately am now getting bills for the reading of it from Georgetown Hospital Radiology Dept. They are billing me $200 for services that were supposed to be no fee. I have called several times to get this rectified, but am not able to find a resolution. I am very low income and cannot afford this bill.

  Business response

  05/10/2022

  Consumer Response /* (2000, 9, 2022/01/11) */ Hi I appreciate your fast response to my issue. I spoke to the credit agency I was turned over to and they were able to cut my payment in half, which really helped me, so the issue has been settled. Thank you so much for responding so quickly, ***** ******

• Initial Complaint

  10/11/2021

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I had surgery on May 5th. I contacted the hospital in June talking to a customer service agent on the phone and telling them as of right now I can only afford to make $25 a month payment, she informed me that since it is so low they can't use that as a monthly payment plan but to just continue making the $25/month and I will still receive letters from the hospital and to just ignore them. Fast forward to end of August I was threatened by hospital that I would be sent to collections even though I have been making a payment. I called customer service again and this lady that I talked to she said the first agent lied to me and they can't take that small of an amount and credit it to my account. She said she was going to forward my account to some people and that she would call me back personally in 14-20 days to let me know how much the hospital expected me to pay per month. Well the latest I was suppose to hear was Sept 20 and I still have not heard back from them and it is Oct.

  Business response

  12/13/2021

  Business Response /* (1000, 8, 2021/10/26) */ Patient will be called today regarding her reported billing issue. We cannot identify the original "customer service rep" that told her she should ignore her bills and that $25.00 could be allocated to her account. It was discovered that she had applied for charity after the date of service in question, but her income exceeded the Tidelands Health charity guidelines and she acknowledged that she understood this was true. The call today is to ask her if she would like to re-apply for charity now if her circumstances have changed, and if she is qualified, the account in question would be greatly reduced. Otherwise a repayment plan will be discussed with her. Consumer Response /* (3000, 10, 2021/11/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have called 3 times and no return call. I have had my account sent to collections! Business Response /* (1000, 14, 2021/11/18) */ We have attempted contact three times on 10-27 and 11-3. Our notes in her record state she did not respond Consumer Response /* (3000, 16, 2021/11/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) I never received the three calls on 10-27 and 11-03. Business Response /* (4000, 20, 2021/12/02) */ In response to this patient's comment to BBB on 11/19 that she did not receive the calls from Tidelands Health, we have written documentation from the actions taken on the dates noted below: History: Patient was advised in a bill in August that her account was in danger of going to collections. PFS discussed payment plan with patient. 9-17, patient wanted to pay $25.00 per month. Not acceptable per per TH policy with her level of income and dollar amount owed. 10-13 patient called to complain that her account had been turned over to collections. This is the last communication Tidelands has had with this patient after mailing charity application and attempted calls in Oct, Nov and Dec. 10-26-21 New Charity application mailed to patient 10-27-21 left message for patient with details regarding applying for charity with potential change in financial status 11-3-21 patient did not respond to message 12-1-21 called patient at 2:53- no answer had to leave message on VM Patient has not returned new charity application mailed to her on 10-26. Address and phone number matches the demographics on her BBB complaint. Since the Oct 13 conversation with the business office in which patient complained about being turned over to collections, she has failed to communicate with Tidelands Health by returning her new charity application, or by returning calls. WE would advise that this patient should call the business office to settle this account. Consumer Response /* (2000, 22, 2021/12/03) */ (The consumer indicated he/she ACCEPTED the response from the business.) I contacted in June talked to billing they said $25 a month is fine. I then received a letter in August that I was going to be sent to collections if I didn't contact them soon. I called billing and the agent said the first woman lied to me and I requested that the hospital send me monthly payment options and agent said it would take 14-20 days and that was beginning of September. I never heard back from the hospital again with even a negotiation on my bill it was send to collections. I called in October and talking to billing the woman said that she couldn't even access my account anymore due to it went to collections. The hospital didn't even send me a monthly payment plan or anything. So I don't know what to do. They will be receiving a negative review. I was told in October through billing agent since they cannot access my account anymore they can't do anything else.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩