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Business Profile

Restoration Companies

Kennedy's Restoration, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restoration Companies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/29/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In October of 2023, I hired Kennedy's Restoration after seeing an advertisement on ******** stating he could take care of erosion problems and other issues that were of concern to me. The work agreed upon was a retaining wall, 1 drain line next to the wall and 1 drain line across the front yard, a concrete driveway and walkway and a roof. I paid half of the money up front and the rest upon completion. Without receiving an invoice for any of the work. I requested invoices several times but they were never provided. Within just a few weeks the wall starting shifting and there are cracks between the blocks. It will not stand much longer. I contacted Mr. Kennedy and reported the issue to him requesting that he return to my home to see for himself. He has not answered my calls nor returned any of my calls since. I believe that call was placed Jan. 2, 2024. The concrete driveway now has a crack in it. The walkway is not the shape we agreed upon. The only thing that I am satisfied with is the roof. No problems there (yet). I am very stressed regarding this. I am retired and do not have money to waste and I am very concerned regarding the wall collapsing and possibly injuring someone.

    Customer Answer

    Date: 05/07/2024

    Randy Kennedy contacted me the day I contacted BBB regarding my complaint against him. He made an appointment to come to my home for Sunday May 5th after church. He told me to send him a reminder at 11:00, which I did. He replied stating he had 2 appointments  before he could come to my home. He sent a message around 6:00 stating he would come Monday at 2:00. He again did not show. He sent another message stating he could come this morning. I did not reply to that message. 

Kennedy's Restoration, LLC is NOT a BBB Accredited Business.

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