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Business Profile

Transmission

AAA Transmission and Auto Repair

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Transmission.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/12/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We took our truck over to AAA Transmission and Auto Repair to see why and what was leaking under the truck. They had rebuilt the transmission about a year ago so we wanted them to look at it. They had our truck for over three weeks. We would call ever week with no answer. Finally got Keith to answer and he said he lost our key so we told him he could have a key made or we could. He again never lets us know what he was going to do so we had a key made for the truck. He then comes to my work and tells me he had a key made and I told him then that we had already had a key made and we were coming to get the truck. So we got the truck and told him he could pay for the new key that we had just gotten. Now he is not answering my calls and I took some court papers up there and talked with his wife about them paying for the new key and she said she would have him call me. Again he never called soni called back and finally got him. And he is refusing to pay for the key could he said he had one made but never told us he had one made. He is a very dishonest person and lacks communication skills.

AAA Transmission and Auto Repair is NOT a BBB Accredited Business.

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