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Business Profile

Clubs and Organizations

Aiken County Family YMCA

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/18/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was overcharged at the YMCA for my membership and when I called to attempt to get it straightened out the lady I spoke with was very rude to me and said that a supervisor would call me back and that had been since last Friday **** ***** And my normal membership was $53. And they charged my card nearly $80!!! I would like my refund back

    Business Response

    Date: 07/18/2023

    Ms. ***** called into our location on Saturday **** regarding the charge on her account. Once managers were in the facility Monday morning, Ms. *****'s refund was processed back to her account on ****/23. We have reached out to Ms. ***** and have notified her of the refund back to her account. We apologize for the customer service she received and will be speaking with our associate.

Aiken County Family YMCA is NOT a BBB Accredited Business.

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