Complaints
This profile includes complaints for CACH, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 4 total complaints in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/23/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello, I do not have an account with Cach LLC. It is fraud and I want you to please stop harassing me. I do not want any contact about this debt. The debt is not mine. I have not opened this account and have not purchased anything from Cach. Please remove all my information from your records. This account is fraudulent and does not belong to me. Thank you.Business Response
Date: 09/07/2023
August 30, 2023
Cindy R*****
Better Business Bureau of Upstate South Carolina
408 N. Church St. Suite C
Greenville, SC 29601-2164
RE: ******* *******; Case/File No. ********
Account Number: ****************
Original Creditor: ***** ***** ***** ****
Current Owner: CACH, LLC
Reference Number: *********
Dear Ms. R*****:
This letter is in response to the Better Business Bureau (“BBB”) inquiry received August 24, 2023
regarding the referenced account (the “Account”). CACH, LLC (“the Current Owner”) currently owns the
Account, having acquired it on January 20, 2012. Resurgent Capital Services L.P. (“Resurgent”) is the
servicer of the Account.
At Resurgent, we take our customer service and consumer protection obligations very seriously
and have dedicated significant resources to our compliance-related functions. I have personally reviewed
******* *******’s inquiry and believe the following information will address their concerns.
The Account originated on February 1, 1997 with ***** ***** ***** **** The last payment in the
amount of $102.00 was received on May 6, 2011. The Account charged off on December 31, 2011 with a
balance of $5,523.84. No payments have been received on the Account since it was acquired by the Current
Owner. The current Account balance is $6,083.17.
With its purchase of the Account, the Current Owner acquired all ownership rights, including the
rights to collect on the Account and to report to the credit bureaus, if eligible. However, the Current Owner
is not reporting the Account to the credit bureaus and will not report it in the future.
Resurgent does not condone harassment or unprofessional communication with customers, as it is
our goal to adhere to all state and federal laws and regulations concerning the collection of debts.
Accordingly, we expect the same of the servicers collecting on our behalf. After investigating the Account,
we found no evidence of the mishandlings alleged in the inquiry.
******* *******’s August 22, 2023 inquiry contains a request to cease communication with them.
We have therefore placed a restriction on the Account so that our office initiates no further contact with the
customer, except to respond to specific requests.
If, after reviewing the above-referenced information, ******* ******* believes this Account to be
fraudulent, we ask that they provide one of the following documents in order to help us resolve this matter:
a completed police/incident report, a notarized affidavit of fraud or identity theft, or an Identity Theft Report
generated via **********************
In addition, if ******* ******* has any correspondence to/from the previous creditors or any
additional documentation concerning their dispute, we ask that they please forward it to:
Compliance Department or Fax: ************
MS 250 Attn: Compliance
**** *** ***** *********** ** *****
I hope my response has addressed all of ******* *******’s concerns. If there are any further
questions, comments, or concerns, they may contact Customer Service at **************.
Respectfully,
Leo
Compliance Department
Resurgent Capital Services L.P.Initial Complaint
Date:02/06/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I keep receiving a notice from this company about a debt that isn’t mine. I have no knowledge of this debt. This is fraudCustomer Answer
Date: 02/15/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.
Regards,
*********** *****I’m rejecting this response from the business because after reading CASH LLC response and looking at their attachment of a judgement. First on this judgement it shows such credit card was opened on 2/25/08 and at that time I was in High School and knew nothing about applying for credit or anything of that matter. Second they are saying I was served a summons 11/16/11 and I’m not sure why they say that because I haven’t signed for anything and wasn’t served anything. Lastly, them showing me a judgment and not actually showing I opened this account and where these charges relate to me isn’t sufficient enough. This is fraud and it seems someone stole my identity during this time and I’m not aware of how this happened.Business Response
Date: 03/15/2023
February 14, 2023
Cindy R*****
Better Business Bureau of Upstate South Carolina
408 N. Church St. Suite C
Greenville, SC 29601-2164
RE: *********** *****; Case/File No.: ********
Account Number: ****************
Original Creditor: ** ***** Bank
Current Owner: CACH, LLC
Reference Number: *********
Dear Ms. R*****:
This letter is in response to the Better Business Bureau (“BBB”) inquiry received February 6, 2023
regarding the referenced account (the “Account”). CACH, LLC (“the Current Owner”) currently owns the
Account, having acquired it on December 22, 2010. Resurgent Capital Services L.P. (“Resurgent”) is the
servicer of the Account.
At Resurgent, we take our customer service and consumer protection obligations very seriously
and have dedicated significant resources to our compliance-related functions. I have personally reviewed
*********** *****’s inquiry and believe the following information will address their concerns.
The Account originated on February 25, 2008 with ** ***** Bank and was opened with ****
******. The Account charged off on November 18, 2010 with a balance of $1,007.70. No payments have
been received on the Account since it was acquired by the Current Owner. As of the date of this
communication, the current Account balance is $1,933.93.
With its purchase of the Account, the Current Owner acquired all ownership rights, including the
rights to collect on the Account and to report to the credit bureaus, if eligible. However, the Current Owner
is not reporting the Account to the credit bureaus and will not report it in the future.
The Account was previously charged off. Charging off an account does not satisfy the debt, nor
does it affect the customer’s responsibility for the amount owed. If the account is sold, the new owner has
the right to collect the account.
A judgment was obtained December 28, 2011 in the Superior Court of **** ******, Civil Division,
Indiana with case number *******************. Our records indicate that *********** ***** was served
the summons and complaint on November 16, 2011. Enclosed is a copy of the judgment for review. Because
this debt is the subject of a valid, legally enforceable judgment, Resurgent considers the debt to be valid
and this dispute to be resolved.
I hope my response has addressed all of *********** ******s concerns. If there are any further
questions, comments, or concerns, they may contact Customer Service at 1-888-********.
Respectfully,
Matt
Compliance Department
Resurgent Capital Services L.P.
Enclosure(s)Business Response
Date: 03/15/2023
February 24, 2023
Cindy R*****
Better Business Bureau of Upstate South Carolina
408 N. Church St. Suite C
Greenville, SC 29601-2164
RE: *********** *****; Case/File No. ********
Reference Number: *********
Dear Ms. R*****:
This letter is in response to the additional concerns submitted by *********** ***** dated February
16, 2023 regarding the referenced account (the “Account”).
Resurgent has reviewed *********** *****’s additional concerns. From our review, we believe their
concerns were already addressed in our response to their previous inquiry dated February 6, 2023. We are
enclosing a copy of our previous response for review.
Please also see the enclosed additional information about the judgment with case number ****** ************* for review.
If *********** ***** has any additional documentation concerning their dispute, we ask that they
please forward it to:
Compliance Department or Fax: 866-467-0918
** *** Attn: Compliance
P.O. Box *****
Greenville, SC 29603
I hope my response has addressed all of *********** *****’s concerns. If there are any further
questions, comments, or concerns, they may contact Customer Service at 1-888-*********
Respectfully,
Matt
Compliance Department
Resurgent Capital Services L.P.
Enclosure(s)
CACH, LLC is BBB Accredited.
This business has committed to upholding the BBB Standards for Trust.
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