ComplaintsforLVNV Funding, LLC

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Initial Complaint
07/18/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I’m not liable for this debt with ********** ******. I do not have a contract with LVNV Funding llc. They did not provide me with the original contract as requested.
Business response
08/29/2023
August 21, 2023

Cindy R*****
Better Business Bureau of Upstate South Carolina
408 N. Church St. Suite C
Greenville, SC 29601-2164

RE: ****** *******; Case/File No. ********
Account Number: ******************
Original Creditor: ******** ****
Current Owner: LVNV Funding LLC
Reference Number: *********

Dear Ms. R*****:

This letter is in response to the Better Business Bureau (“BBB”) inquiry received August 8, 2023
regarding the referenced account (the “Account”). LVNV Funding LLC (“the Current Owner”) currently
owns the Account, having acquired it on March 14, 2019. Resurgent Capital Services L.P. (“Resurgent”) is
the servicer of the Account.

At Resurgent, we take our customer service and consumer protection obligations very seriously
and have dedicated significant resources to our compliance-related functions. I have personally reviewed
****** *******’s inquiry and believe the following information will address their concerns.

The Account originated on March 30, 2015 with ******** **** and was opened with ********** ******. The Account charged off on February 28, 2019 with a balance of $839.82. No payments have been
received on the Account since it was acquired by the Current Owner. The current Account balance is
$839.82.

We are providing the enclosed account summary as verification of debt in accordance with the Fair
Debt Collection Practices Act, section 809(15 U.S.C.§ 1692(g)). With its purchase of the Account, the
Current Owner acquired all ownership rights, including the rights to collect on the Account and to report to
the credit bureaus, if eligible. Currently, this Account is being reported to the credit bureaus on behalf of
the Current Owner.

In accordance with the Fair Credit Reporting Act, the Current Owner’s tradeline for this Account
is being reported as disputed to the credit bureaus. It will continue to report as such throughout the
permissible reporting period unless new information indicates that the dispute should be removed.

I hope my response has addressed all of ****** *******’s concerns. If there are any further
questions, comments, or concerns, they may contact Customer Service at ***************

Respectfully,

Leo
Compliance Department
Resurgent Capital Services L.P.
Initial Complaint
07/14/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with ****** *** ****, I do not have a contract with LVNV Funding LLC, they did not provide me with the original contract as I requested.
Business response
08/29/2023
August 21, 2023

Cindy R*****
Better Business Bureau of Upstate South Carolina
408 N. Church St. Suite C
Greenville, SC 29601-2164

RE: ******* *****; Case/File No. ********
Account Number: ****************
Original Creditor: ****** *** ***** ***.
Current Owner: LVNV Funding LLC
Reference Number: *********

Dear Ms. R*****:

This letter is in response to the Better Business Bureau (“BBB”) inquiry received August 8, 2023
regarding the referenced account (the “Account”). LVNV Funding LLC (“the Current Owner”) currently
owns the Account, having acquired it on April 14, 2023. Resurgent Capital Services L.P. (“Resurgent”) is
the servicer of the Account.

At Resurgent, we take our customer service and consumer protection obligations very seriously
and have dedicated significant resources to our compliance-related functions. I have personally reviewed
******* *****’s inquiry and believe the following information will address their concerns.

The Account originated on November 21, 2018 with ****** *** ***** ***. The Account charged
off on March 6, 2023 with a balance of $709.65. No payments have been received on the Account since it
was acquired by the Current Owner. The current Account balance is $709.65.

We are providing the enclosed account summary as verification of debt in accordance with the Fair
Debt Collection Practices Act, section 809(15 U.S.C.§ 1692(g)).

With its purchase of the Account, the Current Owner acquired all ownership rights, including the
rights to collect on the Account and to report to the credit bureaus, if eligible. Currently, this Account is
being reported to the credit bureaus on behalf of the Current Owner. In accordance with the Fair Credit
Reporting Act, the Current Owner’s tradeline for this Account is being reported as disputed to the credit
bureaus. It will continue to report as such throughout the permissible reporting period unless new
information indicates that the dispute should be removed.

I hope my response has addressed all of ******* *****’s concerns. If there are any further questions,
comments, or concerns, they may contact Customer Service at **************.

Respectfully,

Becky
Manager, Compliance Department
Resurgent Capital Services L.P.
Initial Complaint
07/14/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with ******* *** **** *** ***. I do not have a contract with LVNV Funding LLC, they did not provide me with the original contract as requested.
Business response
08/29/2023
August 16, 2023

Cindy R*****
Better Business Bureau of Upstate South Carolina
408 N. Church St. Suite C
Greenville, SC 29601-2164

RE: ******** ********; Case/File No. ********
Account Number: ****************
Original Creditor: ******* *** **** ****** ****
Current Owner: LVNV Funding LLC
Reference Number: *********

Dear Ms. R*****:

This letter is in response to the Better Business Bureau (“BBB”) inquiry received August 8, 2023
regarding the referenced account (the “Account”). LVNV Funding LLC (“the Current Owner”) currently
owns the Account, having acquired it on May 18, 2022. Resurgent Capital Services L.P. (“Resurgent”) is
the servicer of the Account.

At Resurgent, we take our customer service and consumer protection obligations very seriously
and have dedicated significant resources to our compliance-related functions. I have personally reviewed
******** ********’s inquiry and believe the following information will address their concerns.

The Account originated on November 28, 2016 with ******* *** **** ****** **** The Account
charged off on February 24, 2021 with a balance of $1,031.79. No payments have been received on the
Account since it was acquired by the Current Owner. The current Account balance is $1,031.79.

We are providing the enclosed account summary as verification of debt in accordance with the Fair
Debt Collection Practices Act, section 809(15 U.S.C.§ 1692(g)).

With its purchase of the Account, the Current Owner acquired all ownership rights, including the
rights to collect on the Account and to report to the credit bureaus, if eligible. Currently, however, the
Current Owner is not reporting the Account to the credit bureaus.

I hope my response has addressed all of ******** ********’s concerns. If there are any further
questions, comments, or concerns, they may contact Customer Service at **************.

Respectfully,

Becky
Manager, Compliance Department
Resurgent Capital Services L.P.
Initial Complaint
07/14/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I do not owe and debt to ****** *** ****. I am not under any contractual agreement with LVNV FUNDING LLC and they have failed to provide this information several times as previously requested.
Business response
08/29/2023
August 16, 2023

Cindy R*****
Better Business Bureau of Upstate South Carolina
408 N. Church St. Suite C
Greenville, SC 29601-2164

RE: ****** *******; Case/File No. ********
Account Number: ****************
Original Creditor: ****** *** ***** ****
Current Owner: LVNV Funding LLC
Reference Number: *********

Dear Ms. R*****:

This letter is in response to the Better Business Bureau (“BBB”) inquiry received August 8, 2023
regarding the referenced account (the “Account”). LVNV Funding LLC (“the Current Owner”) currently
owns the Account, having acquired it on January 18, 2019. Resurgent Capital Services L.P. (“Resurgent”)
is the servicer of the Account.

At Resurgent, we take our customer service and consumer protection obligations very seriously
and have dedicated significant resources to our compliance-related functions. I have personally reviewed
****** *******’s inquiry and believe the following information will address their concerns.

The Account originated on April 20, 2018 with ****** *** ***** **** The Account charged off
on December 5, 2018 with a balance of $597.45. No payments have been received on the Account since it
was acquired by the Current Owner. The current Account balance is $597.45.

We are providing the enclosed account summary as verification of debt in accordance with the Fair
Debt Collection Practices Act, section 809(15 U.S.C.§ 1692(g)).

With its purchase of the Account, the Current Owner acquired all ownership rights, including the
rights to collect on the Account and to report to the credit bureaus, if eligible. Currently, this Account is
being reported to the credit bureaus on behalf of the Current Owner. In accordance with the Fair Credit
Reporting Act, the Current Owner’s tradeline for this Account is being reported as disputed to the credit
bureaus. It will continue to report as such throughout the permissible reporting period unless new
information indicates that the dispute should be removed.

I hope my response has addressed all of ****** *******’s concerns. If there are any further questions,
comments, or concerns, they may contact Customer Service at ***************

Respectfully,

Becky
Manager, Compliance Department
Resurgent Capital Services L.P.
Initial Complaint
07/13/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debit with ********* **** I do not have a contract with LVNV FUNDING LLC. They did not provide me with the original contract as requested.
Business response
08/29/2023
August 22, 2023

Cindy R*****
Better Business Bureau of Upstate South Carolina
408 N. Church St. Suite C
Greenville, SC 29601-2164

RE: ***** ******; Case/File No. ********
Account Number: ****************
Original Creditor: ********* ****
Current Owner: LVNV Funding LLC
Reference Number: *********

Dear Ms. R*****:

This letter is in response to the Better Business Bureau (“BBB”) inquiry received August 8, 2023
regarding the referenced account (the “Account”). LVNV Funding LLC (“the Current Owner”) currently
owns the Account, having acquired it on May 26, 2022. Resurgent Capital Services L.P. (“Resurgent”) is
the servicer of the Account.

At Resurgent, we take our customer service and consumer protection obligations very seriously
and have dedicated significant resources to our compliance-related functions. I have personally reviewed
***** ******’s inquiry and believe the following information will address their concerns.

The Account originated on August 21, 2019 with *********. The Account charged off on
November 23, 2020 with a balance of $1,079.22. No payments have been received on the Account since it
was acquired by the Current Owner. The current Account balance is $1,079.22.

We are providing the enclosed account summary as verification of debt in accordance with the Fair
Debt Collection Practices Act, section 809(15 U.S.C.§ 1692(g)).

With its purchase of the Account, the Current Owner acquired all ownership rights, including the
rights to collect on the Account and to report to the credit bureaus, if eligible. Currently, this Account is
being reported to the credit bureaus on behalf of the Current Owner. Based on information contained in the
Account records, the tradeline for this Account should not be deleted; however, it is being reported as
disputed to the credit bureaus. It will continue to report as such for the remaining reporting period unless
new information indicates that the disputes should be removed.

I hope my response has addressed all of ***** ******’s concerns. If there are any further questions,
comments, or concerns, they may contact Customer Service at ***************

Respectfully,

Becky
Manager, Compliance Department
Resurgent Capital Services L.P.
Initial Complaint
07/13/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am NOT liable for this debt with ****** *** **** * ** I do not have a contract with LVNV FUNDING LLC. they did not provide me with the original contract as I requested.
Business response
09/20/2023
August 16, 2023

Cindy R*****
Better Business Bureau of Upstate South Carolina
408 N. Church St. Suite C
Greenville, SC 29601-2164

RE: ****** ******; Case/File No. ********
Account Number: ****************
Original Creditor: ****** *** ***** ****
Current Owner: LVNV Funding LLC
Reference Number: *********

Dear Ms. R*****:

This letter is in response to the Better Business Bureau (“BBB”) inquiry received August 8, 2023
regarding the referenced account (the “Account”). LVNV Funding LLC (“the Current Owner”) currently
owns the Account, having acquired it on February 20, 2018. Resurgent Capital Services L.P. (“Resurgent”)
is the servicer of the Account.

At Resurgent, we take our customer service and consumer protection obligations very seriously
and have dedicated significant resources to our compliance-related functions. I have personally reviewed
****** ******’s inquiry and believe the following information will address their concerns.

The Account originated on December 15, 2016 with ****** *** ***** **** The Account charged
off on January 25, 2018 with a balance of $2,218.14. No payments have been received on the Account since
it was acquired by the Current Owner. As of the date of this communication, the current Account balance
is $2,933.05.

A judgment was obtained August 7, 2020 in the District Court of Maryland for Washington County
with case number **************. Enclosed is a copy of the judgment for review. We are providing the
enclosed copy of the judgment as verification of debt in accordance with the Fair Debt Collection Practices
Act, section 809(15 U.S.C.§ 1692(g)).

With its purchase of the Account, the Current Owner acquired all ownership rights, including the
rights to collect on the Account and to report to the credit bureaus, if eligible. Currently, this Account is
being reported to the credit bureaus on behalf of the Current Owner. Based on information contained in the
Account records, the tradeline for this Account should not be deleted; however, it is being reported as
disputed to the credit bureaus. It will continue to report as such for the remaining reporting period unless
new information indicates that the disputes should be removed.

I hope my response has addressed all of ****** ******’s concerns. If there are any further
questions, comments, or concerns, they may contact Customer Service at **************.

Respectfully,

Becky
Manager, Compliance Department
Resurgent Capital Services L.P.
Initial Complaint
07/13/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with ****** *** **** *** . I do not have a contract with LVNV FUNDING LLC, they did not provide me with the original contract as requested.
Business response
08/29/2023
August 21, 2023

Cindy R*****
Better Business Bureau of Upstate South Carolina
408 N. Church St. Suite C
Greenville, SC 29601-2164

RE: ****** ********; Case/File No. ********
Account Number: ****************
Original Creditor: ****** *** ***** ****
Current Owner: LVNV Funding LLC
Reference Number: *********

Dear Ms. R*****:

This letter is in response to the Better Business Bureau (“BBB”) inquiry received August 8, 2023
regarding the referenced account (the “Account”). LVNV Funding LLC (“the Current Owner”) currently
owns the Account, having acquired it on April 22, 2022. Resurgent Capital Services L.P. (“Resurgent”) is
the servicer of the Account.

At Resurgent, we take our customer service and consumer protection obligations very seriously
and have dedicated significant resources to our compliance-related functions. I have personally reviewed
****** ********’s inquiry and believe the following information will address their concerns.

The Account originated on August 8, 2021 with ****** *** ***** **** The Account charged off
on March 21, 2022 with a balance of $592.28. No payments have been received on the Account since it
was acquired by the Current Owner. The current Account balance is $592.28.

We are providing the enclosed account summary as verification of debt in accordance with the Fair
Debt Collection Practices Act, section 809(15 U.S.C.§ 1692(g)).

With its purchase of the Account, the Current Owner acquired all ownership rights, including the
rights to collect on the Account and to report to the credit bureaus, if eligible. Currently, this Account is
being reported to the credit bureaus on behalf of the Current Owner. In accordance with the Fair Credit
Reporting Act, the Current Owner’s tradeline for this Account is being reported as disputed to the credit
bureaus. It will continue to report as such throughout the permissible reporting period unless new
information indicates that the dispute should be removed.

I hope my response has addressed all of ****** ********’s concerns. If there are any further
questions, comments, or concerns, they may contact Customer Service at **************.

Respectfully,

Becky
Manager, Compliance Department
Resurgent Capital Services L.P.
Initial Complaint
07/13/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with RESURGENT/LVNV FUNDING. I have contacted them multiple times requesting the original contract but nothing has been provided. The only response I recieved regarding this unverified account is attached below. You will also see that ********** deleted this account from my credit profile because it could not be verified but ******** continues reporting this unverified account even after multiple disputes to have it removed. How is it possible for ******** to 'verify' the same account that ********** could not verify? The computer generated dispute investigations that are performed by these credit reporting agencies are criminal and not sufficient.
Business response
08/28/2023
August 22, 2023

Cindy R*****
Better Business Bureau of Upstate South Carolina
408 N. Church St. Suite C
Greenville, SC 29601-2164

RE: ******* *****; Case/File No. ********
Account Number: ****************
Original Creditor: ****** *** ***** ****
Current Owner: LVNV Funding LLC
Reference Number: *********

Dear Ms. R*****:

This letter is in response to the Better Business Bureau (“BBB”) inquiry received August 8, 2023
regarding the referenced account (the “Account”). LVNV Funding LLC (“the Current Owner”) currently
owns the Account, having acquired it on October 15, 2018. Resurgent Capital Services L.P. (“Resurgent”)
is the servicer of the Account.

At Resurgent, we take our customer service and consumer protection obligations very seriously
and have dedicated significant resources to our compliance-related functions. I have personally reviewed
******* *****’s inquiry and believe the following information will address their concerns.

The Account originated on February 10, 2017 with ****** *** ***** **** The last payment in the
amount of $59.95 was received on February 27, 2018. The Account charged off on September 6, 2018 with
a balance of $1,297.88. No payments have been received on the Account since it was acquired by the
Current Owner. The current Account balance is $1,297.88.

With its purchase of the Account, the Current Owner acquired all ownership rights, including the
rights to collect on the Account and to report to the credit bureaus, if eligible. Currently, this Account is
being reported to the credit bureaus on behalf of the Current Owner.

Resurgent received the electronic disputes that ******* ***** submitted through the credit
bureau(s), and in each case Resurgent sent a timely response, providing the bureau(s) with information
relevant to their dispute. In accordance with the Fair Credit Reporting Act, the Current Owner’s tradeline
for this Account is being reported as disputed to the credit bureaus. It will continue to report as such
throughout the permissible reporting period unless new information indicates that the dispute should be
removed.

The enclosed letter containing verification of debt was mailed to ******* ***** on May 13, 2020.
This Account has been properly verified as required by the Fair Debt Collection Practices Act.

Resurgent does not condone harassment or unprofessional communication with customers, as it is
our goal to adhere to all state and federal laws and regulations concerning the collection of debts.
Accordingly, we expect the same of the servicers collecting on our behalf. After investigating the Account,
we found no evidence of the mishandlings alleged in the inquiry.

I hope my response has addressed all of ******* *****’s concerns. If there are any further
questions, comments, or concerns, they may contact Customer Service at **************.

Respectfully,

Becky
Manager, Compliance Department
Resurgent Capital Services L.P.

Enclosure(s)

** *** ****** ******* ** **********
Initial Complaint
07/11/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with ******* ****, I do not have a contract with LVNV Funding LLC, they did not provide with the original contract as requested.
Business response
09/05/2023
August 24, 2023

Cindy R*****
Better Business Bureau of Upstate South Carolina
408 N. Church St. Suite C
Greenville, SC 29601-2164

RE: ***** ******; Case/File No. ********
Account Number: ****************
Original Creditor: ******* ****
Current Owner: LVNV Funding LLC
Reference Number: *********

Dear Ms. R*****:

This letter is in response to the Better Business Bureau (“BBB”) inquiry received August 8, 2023
regarding the referenced account (the “Account”). LVNV Funding LLC (“the Current Owner”) currently
owns the Account, having acquired it on April 21, 2023. Resurgent Capital Services L.P. (“Resurgent”) is
the servicer of the Account.

At Resurgent, we take our customer service and consumer protection obligations very seriously
and have dedicated significant resources to our compliance-related functions. I have personally reviewed
***** ******’s inquiry and believe the following information will address their concerns.

The Account originated on September 14, 2022 with ******* **** and was opened with ***** *******. The Account charged off on December 31, 2022 with a balance of $431.32. No payments have
been received on the Account since it was acquired by the Current Owner. The current Account balance is
$431.32.

We are providing the enclosed account summary as verification of debt in accordance with the Fair
Debt Collection Practices Act, section 809(15 U.S.C.§ 1692(g)).

With its purchase of the Account, the Current Owner acquired all ownership rights, including the
rights to collect on the Account and to report to the credit bureaus, if eligible. Currently, this Account is
being reported to the credit bureaus on behalf of the Current Owner. Based on information contained in the
Account records, the tradeline for this Account should not be deleted; however, it is being reported as
disputed to the credit bureaus. It will continue to report as such for the remaining reporting period unless
new information indicates that the disputes should be removed.

I hope my response has addressed all of ***** ******’s concerns. If there are any further questions,
comments, or concerns, they may contact Customer Service at **************.

Respectfully,

Becky
Manager, Compliance Department
Resurgent Capital Services L.P.
Initial Complaint
07/10/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with ****** *** **** **. I do not have a contract with LVNV Funding LLC, they did not provide me with the original contract as requested.
Business response
09/05/2023
August 24, 2023

Cindy R*****
Better Business Bureau of Upstate South Carolina
408 N. Church St. Suite C
Greenville, SC 29601-2164

RE: ***** *****; Case/File No. ********
Account Number: ****************
Original Creditor: ****** *** ***** ****
Current Owner: LVNV Funding LLC
Reference Number: *********

Dear Ms. R*****:

This letter is in response to the Better Business Bureau (“BBB”) inquiry received August 8, 2023
regarding the referenced account (the “Account”). LVNV Funding LLC (“the Current Owner”) currently
owns the Account, having acquired it on February 18, 2022. Resurgent Capital Services L.P. (“Resurgent”)
is the servicer of the Account.

At Resurgent, we take our customer service and consumer protection obligations very seriously
and have dedicated significant resources to our compliance-related functions. I have personally reviewed
***** *****’s inquiry and believe the following information will address their concerns.

The Account originated on March 22, 2021 with ****** *** ***** **** The Account charged off
on January 6, 2022 with a balance of $634.68.

We have investigated ***** *****’s fraud claim and have made the decision to close the Account.
The Account will not be sold. A request to delete the Current Owner’s tradeline for this Account has been
submitted to the credit bureaus. It may then take additional time for each credit bureau to reflect this in their
records.

I hope my response has addressed all of ***** *****’s concerns. If there are any further questions,
comments, or concerns, they may contact Customer Service at **************.

Respectfully,

Becky
Manager, Compliance Department
Resurgent Capital Services L.P.

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