Complaints

This profile includes complaints for Concrete Driveway Co. of Greenville's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Concrete Driveway Co. of Greenville has 12 locations, listed below.

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  Concrete Driveway Co. of Greenville

  10 Airport Rd Greenville, SC 29607-2528

• 

  Madewell Concrete

  1320 Main St Fl 3 Columbia, SC 29201-3204

• 

  Madewell Concrete

  806 Green Valley Rd Ste 200 Suite 200 Greensboro, NC 27408-7076

• 

  Concrete Driveway Co. of Greenville

  2554 Powdersville Rd Easley, SC 29642

• 

  Concrete Driveway Co.

  121 Perimeter Center West Tampa, FL 33592

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/17/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/31/22 Madewell poured a patio in our backyard. Everything looked fine the day of the pour. The problems started showing up the next day. Many holes in the concrete's surface started to sink in. I reported the problem to Madewell, and they sent the concrete supplier (***) out to take a look at it to determine if there was a problem with the concrete itself. He said Madewell did not "flush the slurry in the pump hose and that made it into the patio." Apparently this "slurry" is a greasy slime that coats the pump tube and should be flushed before pouring concrete into the finished area. After that inspection, Madewell sent someone out to repair the holes. I asked if the repairs would be covered under our warranty and if the repairs would not be noticeable. Reid (Madewell) responded "That will be correct on both." (see screenshot of conversation)

  Business Response

  Date: 08/27/2022

  Hello, our regional manager has reached out to learn more.

  Customer Answer

  Date: 09/09/2022

  I just received an email on Tuesday saying that the company addressed the issue within the complaint? What did they address? All the note said was ‘Hello, our regional manager has reached out to learn more.’ I didn’t even receive a notification about this message. And actually, nobody responded to me until Tuesday as well. I have attached that message. In case you can’t open this file type, all the email said was “Myron, This claim just got forwarded to me. I am here to help you. Can you please provide me with a brief summary of what is going on and provide a few pictures as well?” I have sent them pictures and will respond tomorrow, but until Tuesday I hadn’t received any notifications.

  Business Response

  Date: 09/09/2022

  Hi Myron,

  Sounds like you did receive communication from our regional manager, per your message/confirmation. We will work offline with you to resolve your issue.

  Thanks,

  Customer Answer

  Date: 09/12/2022

   

  The only message I have received from the company to date, was the email on 9/6 asking what the problem was and wanting pictures. No other response has been sent by the company.

  Business Response

  Date: 09/12/2022

  Thank you for sending in your email per the request. We are currently processing all the info for next steps.

  Customer Answer

  Date: 09/19/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  
  I'm not sure if I am supposed to accept or reject this, but I had an action required on the web portal to respond to the last correspondence. Currently I am still waiting on Madewell to come out and look at the concrete. There has been no resolution to the problem, so I am rejecting this simply because I don't want the complaint to be closed. The last I heard from Madewell was on 9/15/22 when they asked for my address.  Apparently there should be someone coming to look at it in the future, but I don't know when that is.
  
  Regards,
  
  ***** ****

  Business Response

  Date: 09/21/2022

  Thank you, our regional manager will reach out again.

  Customer Answer

  Date: 09/22/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  
  Nobody has reached out to me since I was asked for my address last week (which I provided). There has been zero offer/suggestion to resolve the issue. I responded again today directly to the company asking for resolution.
  
  Regards,
  
  ***** ****

  Business Response

  Date: 09/26/2022

  We have sent a new reminder to the regional processing your claim. Sorry for the delay.

  Customer Answer

  Date: 09/29/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  
  I acknowledge the response and I'm only rejected because this response does not resolve anything specifically and is only a response that they are reminding someone... I don't want to accept this and have that be considered a resolution to the complaint.
  
  Regards,
  
  ***** ****

  Business Response

  Date: 09/30/2022

  The regional manager has been in contact with you.

  Customer Answer

  Date: 10/01/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  

  Rejecting this because nobody has been in contact with me. The only response to date was someone asking for pictures and my address. Nobody has called or come by to inspect the concrete. Nothing to date has been done to resolve this.
  
  Regards,
  
  ***** ****

  Business Response

  Date: 10/03/2022

  BBB reached out to the business again and received the following message.

  Jacob, let me know that he has been in contact and one of the project managers is reaching out to *****.

  Customer Answer

  Date: 10/09/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  
  The business has reached out and has some potential solutions. I am not accepting any resolution at this time because I am still waiting for confirmation that they will move forward with one of the solutions.
  
  Regards,
  
  ***** ****

  Business Response

  Date: 10/10/2022

  We have proposed solution to the customer and are waiting on confirmation of approval of options.

  Customer Answer

  Date: 10/12/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  
  The business has reached out with a solution. I will only accept a resolution when the issue has been resolved.
  
  Regards,
  
  ***** ****

  Customer Answer

  Date: 05/31/2023

  The consumer stated this issue is resolved.

• Initial Complaint

  Date:08/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was schedule on Jul 11 2022 with Madewell Concrete to lay concrete for a extended patio. The total price for the job was $7796.00. I paid half up front totaling $3898.00. On Jul 10 2022, I received a text message stating the job would be canceled due to weather. I contacted Madewell concrete on Jul 12 2022 to reschedule and was told no availability until 26 August 2022. I immediately asked for a refund. I spoke to Ty in the corporate office I. Greenville SC and he stated it would take 21 days to receive my refund. I have not received my refund to date. I have made several attempts to contact Madewell Concrete with No answer, they will not return my phones calls nor will they answer the phone when I try to contact the Company.

  Business Response

  Date: 08/18/2022

  Hi Sabrina, we have issued a refund per your request. We apologize for the issues and the delay. 

• Initial Complaint

  Date:08/15/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted with Madewell to replace my driveway and walkway, and add an additional walkway. The original job was completed in November and there were several issues: - Handrail not secured properly - Chipping in several places - Crack formed over conduit that was placed incorrectly (the conduit was not part of the job and was added without approval). I have had several communications with Caleb K**** in 2021, but in 2022 he went out on leave for the year. I was redirected to Angel V******. I spoke to Angel on May 6th, and he made a visit to my house the first week of June where he agreed to redo the entire job. After several follow emails, I was connected with Stephen M****. On July 19th Stephen told me the job was scheduled for August 10th. I did not receive any confirmation on when the job would start after that. The crew did not show up and even after calling Angel on the 9th, 10th, and 11th, and emailing both Angel and Stephon on 8/9, 8/10, and 8/12 I have not heard anything from them. My goal is to have this job completed to the quality expected, but it has been 9 months and I'm still getting the run around from Madewell. I'm hoping we can get this resolved.

  Business Response

  Date: 08/18/2022

  Hi ******

   

  We offered a solution and next steps, you refused to have your assigned project manager complete the tasks for you. We are at in-pass because we have to have a project manager out there.

  Customer Answer

  Date: 08/19/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  
  I have attached the emails in the original complaint that are from Angel agreeing to redo the entire job due to the myriad of issues we have had with the driveway from day one (I worked with Caleb in Nov and Dec until he went away on Military duties).  This agreement came after Angel and another person from Madewell visited my house and visually inspected the issues.  Angel and Stephen were both emailed, and I called Angel three times after the crew did not show up to complete the job on 8/10 as scheduled (also in the attachments).  Are you saying they are both no longer with the company?  If not, there is no excuse for the continued miscommunication from Madewell.

  I need to know if you are you saying that you will no longer honor the warranty claim that Angel approved?  If so, then I have not choice but to take legal action.

  
  Regards,
  
  ***** ******

  Business Response

  Date: 09/28/2022

  I am working on one with the regional manager handling this.

• Initial Complaint

  Date:08/09/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a concrete driveway installed a year ago which has a 10 year warranty. On 6/21/22 I filed a claim on line as advised by Madewell customer service for cracks and a low points the concrete that is holding water. I was contacted a few days later by Madewell and told that I would be contacted by someone who would come out to look at issues. I have not received that call to date. I have emailed Madewell twice and called to follow up 5 times in 7 weeks. I have been told that my request has been escalated, but still no action on my issues even though I have told them that I would be filing a complaint with BBB.

  Business Response

  Date: 08/26/2022

  Hi *****, thanks for reaching out, we appreciate you being a customer.

  Per our warranty, hair line cracks are not covered, you can see the warranty here: madewellconcrete.com/warranty

  Limited Warranty
  1. Limited Warranty : For 10 years, commencing from the date of the pour for your concrete, there will be no “Major Cracking, Scaling, Pitting, and Spalling or Major Popout” due to defective materials or workmanship.
  
  2. Definitions : “Other exterior concrete” includes patios, sidewalks, and other exterior flat work. “Major Cracking” means cracks wider than 1/2 inch that: *in total length, are more than 30% of the length of all of the joints in your driveway or other exterior concrete; or * in any parcel, the total length is more than 30% of the perimeter length of the panel. “Major Scaling, Spalling, pitting, cracks” means any substantial surface disintegration that occurs at the surface of the driveway or other exterior concrete that covers more than: *10% of the surface area of your driveway or other exterior concrete; or *25% of any panel of your driveway or other exterior concrete. “Major Pop out” means more that 50 conical breakouts per 100 square feet in the concrete surface from fractured pieces of aggregate.

  Per your contract and agreed to terms, we have to abide by our agreement and warranty.

  We have reached out in last week to follow up with you and have not heard back.

   

  We consider this matter closed from our end.

   

  Thanks

  Customer Answer

  Date: 08/31/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  
  
  Regards,
  
  ***** *****

   

  I have sent photos to business showing that cracks have many areas that are over a half inch, and the puddling around a deck post

  Business Response

  Date: 08/31/2022

  Please submit photos in your response, with the wide of the cracks next to a ruler. The only photos we have are hairline cracks less than .5 inch. 

  Business Response

  Date: 09/09/2022

  Hi *****,

   

  These cracks are not larger than an half inch in "total length." Per your agreement, and warranty:

   

  2. Definitions : “Other exterior concrete” includes patios, sidewalks, and other exterior flat work. “Major Cracking” means cracks wider than 1/2 inch that: *in total length, are more than 30% of the length of all of the joints in your driveway or other exterior concrete; or * in any parcel, the total length is more than 30% of the perimeter length of the panel. “Major Scaling, Spalling, pitting, cracks” means any substantial surface disintegration that occurs at the surface of the driveway or other exterior concrete that covers more than: *10% of the surface area of your driveway or other exterior concrete; or *25% of any panel of your driveway or other exterior concrete. “Major Pop out” means more that 50 conical breakouts per 100 square feet in the concrete surface from fractured pieces of aggregate.

   

  These are hairline cracks, they are normal. There is nothing that we can do.

• Initial Complaint

  Date:08/04/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contracted in January 2022 for a driveway expansion. Madewell failed to secure permits. City shut project down mid installation. 8 month later, Madewell took my deposit and never finished the job. They will not return my emails or phone calls.

  Business Response

  Date: 08/18/2022

  Mr. *****, good news!

   

  As you already know, we will be out 8/19 to finish your project. The permitting issues from the city have been resolved, we look forward to finishing your project.

• Initial Complaint

  Date:08/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I exceed the 2000 character limit. I have put everything in my google drive. Bbb and Madewell, don't share my link to the drive. BBB only, may share my email(s) and pictures or post for others to see. Madewell, shall only view to resolve this issue. Here's the link. https:****************************************************************** I've also never received a receipt.

  Business Response

  Date: 08/28/2022

  Our regional manager has reached out for further steps, thanks.

  Customer Answer

  Date: 08/29/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint. 
  
  Regards,
  
  ** *****

   

  I will not accept any response from Madewell until the work is done to my satisfaction. They have a history of not communicating or miscommunicating. They have repeatedly ignored my emails and the only information I have received is from James through his phone. As of my last communication with him, they are scheduled to complete my work on Sept 6th, with a prework walkthrough beforehand. Thank you. 

  Business Response

  Date: 08/30/2022

  We have you scheduled for September, per your comment and confirmation.

  Customer Answer

  Date: 08/31/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 

  thanks, looking forward to it.
  
  Regards,
  
  ** *****

  Customer Answer

  Date: 09/14/2022

  So they "finished" the rework on 9/6/22 of putting a ramp at the gate and repoured the edge section so that there's now a straight edge. They did not do anything about the patio not being tied in to the existing patio that was in the original plan. They did not tie in any of the rework they did. When I brought it up, Ryan said they didn't have any rebar. They didn't do anything about how they tied in to the old driveway.

  
  

  The workers cleaned the Georgia buggy out in the road this time and and catching most of it in a 5 gallon bucket. Some still got in the road, but a lot better than last time when they cleaned it out in my yard. However, the contractor arrived back on site a little while later, grabbing the 5 gallon bucket they used for the Georgia buggy and he dumped it on mine and my neighbors yards, right on the line. I had to use a rake to break some of it up and then a shovel to get the rest. 

  
  

  The extended part where plastic got under a thin coat of concrete, they ground down in a couple of areas and did a layover, which previously when I had asked about layover work they said they couldn't do it because they can't guarantee it would last. So only time will tell if this repair will last. When they were grinding, they hit part of the existing driveway so now I have circular cuts in the existing concrete. 

  
  

  I guess that's all they will do. They said if anything comes up, to file a warranty claim. 

  
  

  So for now, cosmetically, I guess you could say they "finished" the job. 

• Initial Complaint

  Date:07/27/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a contract with madewell back in April of this year . When I had the sales rep , Chris come out I expressed the urgency of this project . I wanted to work with someone who can do this quickly as I am having the city come after me for the current state of the driveway . He stated wouldn’t take longer than a month . It’s almost August and I get little to no communication on the project. I got a loan with their partner , ********, which says I can only use the funds till October . I feel I am getting scammed . The offer had 12 months interest free and the time is coming up soon. I had 2 times where a representative named Dustin was supposed to come out and he never showed both times . Luckily I wasn’t as dumb the second time we scheduled and kept evidence of the call in case this would happen . Said we would meet in June on a day and of course, didn’t give a time ! He never called back, never told me he wouldn’t show . Nothing! Such great customer service ! Didn’t do so until I emailed manager Paul requesting to void contract so I can take my money elsewhere and avoid the Potential legal fees that the city is about to throw at me now . All thanks to madewell lies on time frame and open communication! I’d attach the proof of emails and such but I am retaining these incase madewell decides to become a PROFESSIONAL company and follow through with at least one of my requests . Thanks . This is the madewell In Ohio by the way

  Business Response

  Date: 08/18/2022

  We are very sorry for the lapse in scheduling and communication, We experienced a significant backlog from our suppliers and a cement shortage. We failed you; we significantly apologize. We will work to not let this happen again.

• Initial Complaint

  Date:07/18/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Madewell concrete LLC to build a walkway at my home. I was given a quote of $6350. I signed a contract stating that amount and paid $3175 upfront for a deposit. The day before the work was to be done, one of the sales reps sent me a text saying due to labor cost the job would be $1700 more than my contract price. After a text message exchange and a conversation with the regional manager, I informed them I would like to have my deposit back. They apologized and said since it was an error on their part with pricing they would be happy to refund my deposit. It has been over three weeks now. I have not received my deposit. I have called Madewell multiple times and left multiple messages with no response. I would like to take any action necessary to recover my deposit. Thank you.

  Business Response

  Date: 08/19/2022

  *** ****** Response

  
  

  ***, we will have our accounting team refund your deposit, due to the increase of materials before starting your job we needed to re adjust pricing. We apologize for the inconvenience.

  Customer Answer

  Date: 08/20/2022

  
  Better Business Bureau,
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *** ******

  Customer Answer

  Date: 02/03/2023

  This company still has not paid me the outstanding balance for the deposit. Even though they reply to your correspondence and said they would. They have now changed their name and website. I would like to retract my satisfactory standing for this issue. How can we proceed?

  
  

  Thanks,

  *** ******

  Business Response

  Date: 02/14/2023

  Hi ***, we aware of your deposit refund and we will get this back to you. 

  Customer Answer

  Date: 02/14/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  
  this company gave the same response last year when I originally opened the complaint. They said they would repay my refund, but never followed through to date I still have received no refund. I have no reason to believe they intend on refunding the deposit.
  
  Regards,
  
  *** ******

  Business Response

  Date: 02/14/2023

  Hi ***, we're get this taken care of for you it's on the payment list.

  Customer Answer

  Date: 02/14/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  
  I cannot accept any response as satisfactory until I have received my refund.
  
  Regards,
  
  *** ******

  Customer Answer

  Date: 05/31/2023

  The consumer has stated this was resolved.

• Initial Complaint

  Date:07/18/2022

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted with Madewell concrete to install a concrete patio along the backside of my home on 6/2. On 6/1, I spoke with Terence, a project manager from Madewell, to schedule the pre-production walk through for that day. Unfortunately, my work schedule didn't allow this until after 5pm. Terrence and I agreed to do the walk through and inspection at 7am on 6/2/22 BEFORE work was scheduled to begin. At 6:23am the crew from Madewell arrived at my home, waking me, they asked me to move my car to gain access to my backyard. While I was inside getting myself together for the day, the crew began excavating my property without my permission and before Terrence and I were scheduled or able to do the walk through or inspection. Terrence arrived at 7:05am. He rang the doorbell and texted me, At 7:10 am when I came out to meet with Terrence, he told me he believed a concrete slab used for a ham-radio base was an old septic lid. I explained what the slab was, calling my ex-husband to confirm. Terrence informed me, he had already cancelled the concrete delivery and I would need to reschedule. In the time that the crew was excavating prior to my authorization. They tore up part of the existing patio sidewalk, and unburied the drain running underground to a connection that runs down the yard. They also damaged my fence post and gate (the fence post/gate have been repaired). I have tried to resolve this complaint directly with Madewell concrete, but have been unsuccessful.

  Business Response

  Date: 08/19/2022

  *****, we're very sorry that we caused some trouble for you. All of our projects start early in the morning due to the nature of this project. You decided to stop the project mid construction. 

  
  

  Even though we incurred significant costs for starting your project, we did not charge you. We cannot refund any money to you because we never collected anything from you and we could not continue to complete your project.

  
  

  Thanks,

  Customer Answer

  Date: 08/24/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  Madewell concrete began work before they were authorized to do so, the managers promised to repair the damage but neglected to follow up at each check in date/time. They have been asked to pay for the repair of the damage caused directly by their inexperienced and unorganized project manager and business practices. 
  
  Regards,
  
  ***** *****

  Business Response

  Date: 08/25/2022

  Per the email correspondence provided, please provide the receipts for the completed work for the work you had quoted for the claimed damage.

  Business Response

  Date: 09/21/2022

  Currently reviewing

  Customer Answer

  Date: 09/27/2022

  Hello.  I was out of town when this message came through.  The company did not respond to the complaint.  They only noted they were reviewing it.  It does NOT resolve my complaint or the issue I reported.  

  Business Response

  Date: 10/07/2022

  Please fill out the claim so the regional manager can process it for you: https:/********************************

  Customer Answer

  Date: 10/10/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  
  The claim was already submitted and discussed with Madewell Concrete.  This response only tells me to refile the claim.  The company has all of the information on the claim, including dates, details and photos. 
  
  Regards,
  
  ***** *****

  Business Response

  Date: 06/13/2023

  Claim considered resolved on our end. Project required us to return to property and perform additional clean up which was completed. Drain pipe was not buried under the ground which was not within our scope of work.

  Customer Answer

  Date: 06/13/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  
  Madewell concrete did NOT come back and do any clean up of the damage they caused to my property including tearing up the walkway of my existing patio. The company refused to acknowledge they started work before authorization or walk through with the project manager. The damage to the drainage line and patio
  cost several hundred dollars to fix. 
  Regards,
  
  ***** *****

• Initial Complaint

  Date:07/14/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a great experience with Madewell… until the building inspector showed up. Madewell did not pour the concrete footers to standards (or even their own diagram). The building inspector for our county asked us to tear it up and replace. My contract with Madewell stated that the "Footings to be 12”x16” and approximately 32’ in length. Rebar reinforced". Dealing with the supposed claims process has been a nightmare. Don't expect anyone to communicate with you. The project manager even wrote me and said "Madewell Concrete will be re-imbursing $2,250 to ****** *** to complete report footers for his Patio extension upon completion of work. Madewell recognizes that the footers were 8 inches instead of the standard 12 inches, therefore we are acknowledging reimbursement for the work that is to be completed by third party. Let me know if you have any questions or concerns! -- Reid G*** Senior Production Manager- Atlanta Division *****madewellconcrete.com 404-******** " Without resolution, I am now in the unfortunate position of evaluating my legal options.

  Customer Answer

  Date: 07/15/2022

  After submitting the complaint to BBB, the company reached out and contacted me for resolution.

   

  Thank you,

  ****** ***