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Business Profile

Consumer Finance Companies

Community Credit

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Consumer Finance Companies.

Complaints

This profile includes complaints for Community Credit's headquarters and its corporate-owned locations. To view all corporate locations, see

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Community Credit has 3 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/17/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      STOP ALL COMMUNICATION WITH ME AND MY REFERENCES LAWYERS WILL BE IN TOUCH I DONT KNOW ACCOUNT NUMBER BUT IM SURE YOU CAN FIND IT USING MY NAME IM TALKING ABOUT COMMUNITY CREDIT IN ORANGEBURG SC AT *** **** * ******* ** *********** ** ***** CANT FIND THEM ON HERE SO PLEASE RELY THIS INFORMATION THANKS OR ATTORNEY GENERAL OFFICE WILL BE CONTACTED

      Business Response

      Date: 11/21/2023

      Upon review and investigation of the complaint made by the consumer, Community Credit acknowledges it has a customer at the Orangeburg SC location by the same name of the complainant. However, the information provided by the complainant (address & phone number) does not match. Community Credit respectfully requests further verification of complainant in order to accurately address the complaint. As of the date of this response, Community Credit has not received in writing a request by any customer with the above listed name of a "No Contact" being sent via "certified mail return receipt requested" as required by law.

    • Initial Complaint

      Date:08/01/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called Community Crediton July 24,2023 at 3:09pm, regarding my past due account. I spoke with Scott and informed him that I would be in there two weeks from Friday to pay the account off. I was out of town due to death in my fiance' family. Per Scott, I needed to make the payment by August 1, 2023. Again I told him when I could get there. I also told Scott to let that serve as my notice so they do not need to come to my house or call. An hour and three minutes later, Barry from Community Credit went to my house and the person who was house sitting for us while out of town answered the door. After they were already told not to come to my house. This is harassment. Not only did they do this, Barry, called me from a non-business number listed under ****** ******* on July 28, 2023 at 3:19pm. He stated, I needed to com make my payment again after I have told Scott when I could come in. This is also harassment and not professional at all. I would like for you all to get this resolved before I have my attorney involved. All this harassment over $148.

      Business Response

      Date: 08/08/2023

      Upon review and investigation of the complaint made by the consumer, Community Credit vehemently denies any claim of harassment as all protocols were followed and adhered to as per all contractual obligations and expectations as signed by the consumer. However, in good faith, Community Credit will accept this complaint as a request of "No Contact" in lieu of one being sent via "certified mail return receipt requested" as required by law. In addition, Community Credit will adjust the consumers account to reflect paid in full.

       

      Customer Answer

      Date: 08/09/2023

      I received this letter from the company. But as noted in the companies reply to the BBB, they will mark the account as paid in full. I will accept the company response as long they will send a letter via mail stating this same information with a signature from Barry or Scott.

      Business Response

      Date: 08/14/2023

      The letter attached ("Right to Cure") in the previous correspondence from the complainant was issued (8/1/23) prior to the response sent (8/8/23) from Corporate Management. In addition, attached you will find a copy of the receipt showing an "Ending Balance" of $0.00 processed by Corporate Management and has been mailed to the complainant as stated in the previous response.

      Business Response

      Date: 08/14/2023

      It was in the attached files send by the consumer on 8/9/23

      Customer Answer

      Date: 08/14/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. As noted in the previous response they agreed to close the account as paid in full. I requested that they mail me a letter stating the previous response.


      Regards,

      ******* ****

      Customer Answer

      Date: 08/14/2023

      I accept offer of the account paid in full. I misread the previous message. I didn’t mean to put that I don’t accept the offer.

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