ComplaintsforGlobal Lending Services LLC

• Initial Complaint

  08/23/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have an auto loan with Global Lending Services since March 2019. I have always paid on time/within the grace period. Due to the pandemic and my job going out of business I fell behind on my payments, on August 10, 2021 my car was repossessed from ************, Ga; I was told I have 25 days to redeem the vehicle. August 20, 2021 I paid $2,013.32 to redeem the vehicle after making payment I was told I would receive release information that I never received after several calls I finally get someone on the phone and they tell me that my vehicle has been take to *****, Al which is 2 hours from me. I was never told that the vehicle was transported to another state. I am starting work Monday August 23, 2021 but I don’t even have access to the vehicle that I paid for. They expect me to Uber/Lyft from Georgia to Alabama which is just unreasonable, had I known the vehicle was taken to another state I would not have tried to redeem it as I do not have transportation to get to Alabama from Ga.

  Customer response

  09/03/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  
  I was never told the car would be sent to an auction out of state within 1-2 days.
  

  Regards,
  
  ******* ******

  

  Business response

  09/24/2021

  September 2, 2021
  
  Cindy R*****
  Better Business Bureau of Upstate South Carolina
  408 North Church Street, Suite C
  Greenville, SC 29601-2164
  
  Re: ******* ******
  Account No.: xxxxxx****
  BBB No.: ********
  
  Dear Ms. R*****,
  
  This letter is in response to the inquiry Ms. ****** filed with the Better Business Bureau (“BBB”) dated August 21,
  2021. Global Lending Services LLC (“GLS”) appreciates you bringing Ms. ******’s issue to our attention and providing
  us the opportunity to resolve her concerns.
  
  We appreciate her business. Ms. ****** purchased a 2018 Hyundai ***** ** from ********** Hyundai on March
  23, 2019. Per the Retail Installment Sales Contract payments of $533.61 are due to GLS on the 20th of each month.
  
  On August 10, 2021, Ms. ******’s vehicle was repossessed due to non-payment. On the same day, our records
  indicate that a GLS representative advised her that the vehicle would be moved to the auction site within 1-2 days
  of the vehicle being repossessed.
  
  On August 13, 2021, the vehicle was transported to ***** Birmingham (“Auction”) to prevent additional storage
  fees.
  
  On August 20, 2021, Ms. ****** paid GLS the amount needed to reinstate the account and GLS sent the release to
  the Auction the same day.
  
  GLS records indicate that Ms. ****** picked up her vehicle from Auction on August 23, 2021. We hope this resolves
  her concerns.
  
  The GLS Escalations Manager attempted to contact her on August 23, 2021, regarding her inquiry but was unable to
  reach her. If she has any questions, we encourage her to contact the manager directly via 877-*******, ext. *****
  
  GLS sincerely appreciates Ms. ******’s feedback.
  
  
  Thank you,
  
  Chelsea P*****
  Consumer Complaints Coordinator
  
  

  

  Business response

  09/24/2021

  September 13, 2021
  
  Cindy R*****
  Better Business Bureau of Upstate South Carolina
  408 North Church Street, Suite C
  Greenville, SC 29601-2164
  
  Re: ******* ******
  Account No.: xxxxxx****
  BBB No.: ********
  
  Dear Ms. R*****,
  
  This letter is in response to the inquiry Ms. ****** filed with the Better Business Bureau (“BBB”) dated September
  3, 2021. Global Lending Services LLC (“GLS”) appreciates you bringing Ms. ******’s issue to our attention and
  providing us the opportunity to resolve her additional concerns.
  
  Our records indicate that on August 10, 2021, GLS advised Ms. ****** that the vehicle would be moved to an
  auction within one to two days. Ms. ****** was not advised of the location of the auction during this call because
  the auction location had yet to be determined. The vehicle was transported to the closest auction in relation to
  where the vehicle was recovered.
  
  The GLS Escalations Manager attempted to contact Ms. ****** regarding her inquiry but was unable to reach her.
  If she has any further concerns, we encourage her to contact the manager directly via 877-*******, ext. *****
  
  GLS sincerely appreciates Ms. ******’s feedback.
  
  
  Thank you,
  
  Chelsea P*****
  Consumer Complaints Coordinator
  
  

• Initial Complaint

  08/20/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I unfortunately missed my last two payments as a result of a reduction in my income. Due to Covid-19, I was laid off and have been waiting a ridiculous amount of time for the local unemployment office to process my claim. In the meantime I have been doing odd jobs just to make ends meet with an almost $500 monthly car note I have really struggled. Finally I succumbed to severe depression and anxiety and have had to take some time away from the odd jobs. I’ve received help for mental health and can now pay. For almost 2 years I have had this vehicle but unfortunately as a result of my making these payments late my credit has dropped 70 points. As a first gen African-American woman I wasn’t taught the importance of credit building and did not begin to focus on my credit until just a few years ago. Id finally breached the 700 credit score and now I am below 600 again I called global lending for Help and Jasmine from GLC would not even speak to me or on the subject I just need help

  

  Business response

  08/30/2021

  Please see attached.

  

  Business response

  09/22/2021

  August 30, 2021
  
  Cindy R*****
  Better Business Bureau of Upstate South Carolina
  408 North Church Street, Suite C
  Greenville, SC 29601-2164
  
  Re: ****** *****
  Account No.: xxxxxx****
  BBB No.: ********
  
  Dear Ms. R*****,
  
  This letter is in response to the inquiry Ms. ***** filed with the Better Business Bureau (“BBB”) dated August 19,
  2021. Global Lending Services LLC (“GLS”) appreciates you bringing Ms. *****’ issue to our attention and providing
  us the opportunity to resolve her concerns.
  
  We appreciate her business. Ms. ***** purchased a 2016 Ford Fusion from ****** Ford of Elkton on September 7,
  2019. Per the Retail Installment Sales Contract payments of $419.25 are due to GLS on the 22nd of each month. GLS
  is sensitive to the needs of our customers and changes to their financial and employment situation due to the COVID-
  19 pandemic.
  
  We are unable to request an update to Ms. *****’ credit report as GLS is legally required to report consumer credit
  information accurately. We confirmed that GLS is reporting her account correctly to the credit bureaus.
  
  Additionally, if Ms. ***** has any questions, or would like to discuss her account in more detail, we encourage her
  to contact the GLS Escalations Manager directly, by contacting (877) ********, Ext.*****.
  
  GLS sincerely appreciates her feedback.
  
  
  Thank you,
  
  Chelsea P*****
  Consumer Complaints Coordinator
  
  

• Initial Complaint

  08/18/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I traded in the vehicle that was financed through them in June. The dealership paid off the loan in July, including the bogus late fee. I have been getting multiple daily phone calls about a debt that I don't owe because it was paid in full. They keep adding late fees to a paid off account. Every time I call all I get is a message stating that I owe a payment and put on hold when I ask to speak to a supervisor.

  

  Business response

  08/26/2021

  Please see attached response. 

  

  Business response

  09/22/2021

  August 26, 2021
  
  Cindy R*****
  Better Business Bureau of Upstate South Carolina
  408 North Church Street, Suite C
  Greenville, SC 29601-2164
  
  Re: ******* ******
  Account No.: xxxxxx****
  BBB No.: ********
  
  Dear Ms. R*****,
  
  This letter is in response to the inquiry Ms. ****** filed with the Better Business Bureau (“BBB”) dated August 18,
  2021. Global Lending Services LLC (“GLS”) appreciates you bringing Ms. ******’s issue to our attention and providing
  us the opportunity to resolve her concerns.
  
  We appreciate her business. Ms. ****** purchased a 2019 Jeep Renegade from *** ****** CDJ on January 15, 2020.
  Per the Retail Installment Sales Contract payments of $576.94 were due to GLS on the 29th of each month.
  
  On July 23, 2021, GLS received payment in the amount of $21,723.06 from ***** **** Nissan (“Dealer”),
  Unfortunately, the payment received was less than the remaining balance owed and left a remaining balance of
  $16.42.
  
  On August 13, 2021, the Dealer submitted another payment GLS in the amount of $16.42. On the same day, GLS
  assessed a late fee of $28.52, because the account was still active and the scheduled payment due for July 2021
  invoice had not been completed within the payment system. Our review determined that this fee was assessed in
  error. We apologize for the confusion this has caused her.
  
  On August 25, 2021, GLS corrected the account to reflect a paid in full status, with an effective date of August 13,
  2021. Ms. ****** can expect to receive a paid in full letter shortly from GLS.
  
  Please be advised the GLS Escalations Manager has attempted to contact her, and we encourage her to return the
  call if she has any questions or further concerns. The GLS manager can be reached directly at 877-********, ext.
  *****.
  
  GLS sincerely appreciates Ms. ******’s feedback.
  
  Thank you,
  
  Chelsea P*****
  Consumer Complaints Coordinator
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩