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          Long Heating & Air Conditioning Inc has 1 locations, listed below.

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            Business ProfileLong Heating & Air Conditioning Inc

            Heating and Air Conditioning
            BBB accredited business

            Contact Information

            34 Ellwood Ct

            Greenville, SC 29607-5340

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            Email this Business
            (864) 213-9899

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            Customer Reviews

            1/5

            Average of 5 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            5 complaints closed in last 3 years

            1 complaints closed in last 12 months

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 1/21/2019

            Years in Business: 19

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

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            Business Details

            Location of This Business
            34 Ellwood Ct, Greenville, SC 29607-5340
            Email this Business
            BBB File Opened:
            1/28/2005
            Years in Business:
            19
            Business Started:
            1/28/2005
            Business Incorporated:
            1/28/2005
            Accredited Since:
            1/21/2019
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Business Management
            • Mr. Andrew Long, Owner
            • Mr. Mark Haraway, General Manager
            Contact Information

            Principal

            • Mr. Andrew Long, Owner

            Customer Contact

            • Mr. Mark Haraway, General Manager
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

            Customer Complaints

            5 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/11/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            The upstairs HVAC unit was not properly installed according to two different independent HVAC companies. There are several issues; primarily that it was not registered properly and thus not being eligible for a warranty repair now that it is not working properly. I have been told there is no liquid line dryer installed. Also, they installed a "spider system" of cooling ducts, which is an improper installation. These issues may have contributed to the failure of the compressor (according to the maker of the unit) which is not not covered due to their inaction as well. This unit is just over 6 years old and I purchased this house and lot from the very beginning. My hope would be that Long would either provide a new compressor or to repair it themselves. I have attempted to call and they have only wanted to communicate through email. I would wish to resolve this through BBB rather than small claims court or by finding any neighbors who may have had similar issues and seeking something further that way.
            Read More
            Read 4 More Complaints

            Customer Reviews

            5 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Natron S

            05/08/2024

            I wish I could give them zero stars. This company has literally ripped me off for 3 years. I've had HVAC issues since the first summer I closed on my home. Long has been on service calls to my residence and most of the time they didn't repair anything yet charged me for coming. I've had the circuit board replaced, thermostat among other items and they've charged me for it all. The last straw was today when I was charged 219 dollars for a tech to come out and tell me that I had a short in my unit because improperly wires had burnouts on them. Instead of just replacing the wires, he said he would have to charge an additional 500 dollars for 5 minutes of work. I refused so he left me 219 dollars shorter and still no AC. I ended up fixing it myself with the help of others. Long can literally kick rocks. You have stolen from me for the last time. I wouldn't recommend Long to my worst enemy. There are so many better options.
            Read 4 More Customer Reviews

            Local BBB

            BBB of Upstate South Carolina

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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