Business ProfileforPreferred Home Services

In March of 2024, my 91 year old father called Preferred Home Services to service his HVAC system. The technician's findings led to a decision to replace the failing system with a new one. My dad was also urged to replace his hot water heater and have his pipes replaced. I am not certain why the technicians looked under his house especially since the HVAC was the issue but they encouraged my dad to have this work done in addition to the new HVAC system. My dad was told that the new hot water heater which was moved from under the house to a new location in the garage would grant him a faster heat up of his water. The total cost of these two jobs resulted in $24, 000. I have spoken with the service representative to better understand PHS's pricing and to discuss a few other issues that concerned me including a banking situation that caused my dad to contact his bank with a fraudulent claim. My husband and I drove from Spartanburg to the main offices in North Charleston for a face-to-face conference which resulted in a better understanding of PHS's pricing and service module. We found our meeting very helpful! Thank you, Jamal! During this meeting an overview of the plumbing service was discussed and reviewed by an upstate technician. I also spoke with the plumbing supervisor of the upstate office and shared my biggest concerns of doing business with the elderly and the ethics that presents. I found him to be caring and thoughtful, but I feel that this report needs to be the voice of our senior parents. The bottom line is this company admits to being high priced. My dad chose PHS and the cost of the two services didn't cause my dad to finance for payment. He could afford it and cause him to miss a meal or be unable to pay his bills, but it did teach a lesson. As children of parents who are living longer lives, we need to be more watchful and help them get the most information such as second quotes and guide them in their decisions. PHS promises to do better. We'll see.

Thank you for taking the time to provide a review and feedback! We are sorry that you were unhappy with our pricing. We do always make a point to provide upfront pricing prior to performing any repairs or installations to allow the homeowner to make an informed decision. Preferred does not charge an hourly rate, but rather for the job as a whole as it includes parts, labor, and warranty. Due to this pricing structure, we are able to provide our customers with services like same day scheduling, longer warranties, and trucks stocked with well over 500 parts, along with a fully stocked warehouse with parts runners. Again we appreciate your feedback, as this information will be passed along to our leadership team so that we can improve our services as we continue to grow.