Complaints

This profile includes complaints for PRISMA Health's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  PRISMA Health

  701 Grove Rd Greenville, SC 29605-4210

• 

  PRISMA Health

  803 S Buncombe Rd Greer, SC 29650-2401

• 

  PRISMA Health

  807 N Main St Travelers Rst, SC 29690-1551

• 

  PRISMA Health

  875 W Faris Rd Ste 440 Greenville, SC 29605-4254

• 

  PRISMA Health

  9 Doctors Dr Greenville, SC 29605-4266

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/14/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 08/25/23. I reported to a scheduled office visit at Prisma/Greeneville Ear, Nose and Throat for problems (pain/inflammation) with my right sinus. I paid a required $45.00 co-pay upon arrival. During the visit, my right sinus was examined and a prescription for an antibiotic sent to my pharmacy. That was the extent of the visit. Seems pretty cut and dried, right? When I examined the Explanation of Services submitted to my insurance company, it contained the following information: Individual Claim Report: EXPLANATION OF BENEFITS #************* PH EAR NOSE & THROAT OFFICE VISIT(S) 08/25/2023 ******* ***** ** In-Network 206.00 113.24 93.24 20.00 0.00 0.00 0.00 20.00* OFFICE SURGERY 08/25/2023 ******* ***** PA In-Network 493.00 189.06 94.53 0.00 0.00 94.53 0.00 94.53** *The first issue I have in the billing is the "Office Visit" section. according to my plan, they were supposed to charge a $20.00 co-pay. They charged a $45.00 co-pay, which I paid the day of visit. **The second issue, much more important, is the "Office Surgery" section. There was NO office surgery or anything remotely resembling a surgery. This charge is invalid and false. I've alerted **** ********** ****** ** of this billing falsification because they were charged $493 for services that didn't occur in any form or fashion. I contacted Prisma customer service on two separate occasions disputing the validity of the billing. This was their response basically stating the insurance company was responsible for explaining the charges associated with the fabricated "Office Surgery" and the associated $94.53 co-pay they claim I owe. Hello Rick, I am showing that per your insurance the balance owed is your coinsurance. You would need to reach out to your insurance on more information. Warm regards, Customer Service I have no problem paying for a performed, legitimate service although this certainly isn't.

  Business Response

  Date: 09/15/2023

  We bill based on what insurance states is patient responsibility. ENT providers are considered and billed as a specialist, which is why the patient was charged a $45.00 copay instead of a regular office visit copay of $20.00. The surgical charge was for the Rigid Nasal Endoscopy procedure that was performed. It is documented by the provider that this procedure was completed as part of diagnostic testing. If the patient wishes to continue to dispute this charge, he will need to speak with the providers office requesting an addendum to his medical record. 

• Initial Complaint

  Date:09/12/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/11/23 I had a CT done. Before they would do it I had to pay $373.83 which I did. 3 days later I get an email from my insurance saying that they had paid it also. I called Prisma to get a refund and was told it would take 15 days. After 20 I called them back and again said I wanted a refund. 15 days later still no refund. I called again and told them I would call the SC Department of Health and file a fraud claim against them and the person I spoke to said that the supervisor was blocking the refund for a reason that she didn’t know. I have proof from my credit card and from the insurance company that it has been paid twice. My next calls will be to the federal Department of Health and the FBI medical fraud department.

  Business Response

  Date: 09/12/2023

  We apologize for the delay in processing this refund request. Any time a credit balance is being reviewed for a refund; any credits will first be applied to any outstanding Prisma balances prior to posting the refund. If there are any outstanding claims processing, this will also cause a hold up with the refunds process. I have reviewed this particular account, and the refund was posted to the account yesterday and approved today, 9/12/23. Hopefully this has been fully resolved, but again, we do apologize for the inconvenience. 

  Customer Answer

  Date: 09/14/2023

  My credit card company says it has not received any refund from Prisma. Until it is processed I do not consider it refunded. The card company said they issue a refund immediately and do not hold it. So if the refund was done on the 12th as they say it would have been posted by now. 

  Customer Answer

  Date: 09/15/2023

  I spoke with the credit card company again today and they said that there is no pending credit from Prisma as of yet. I will be reaching out again to the state and federal Department of Health and escalating this matter on Monday. I have been as patient as possible and now that is gone. 

  Customer Answer

  Date: 09/20/2023

  It was posted yesterday. 

• Initial Complaint

  Date:07/14/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was seen for an Xray and while waiting for the procedure I was sent a bill in MyChart by Prisma. I paid it immediately $144. Then upon checking in I told her I paid the fee she said you are all set for appointment. I then proceeded to get billed for the same amount. I showed Prisma billing my receipt from them showing I paid $144. They said they can't find it and keep billing me and threatening collections through repeated bill requests. I've made multiple calls and they stated it went to management to be reviewed. Called again and was told I should call Prisma facility to find the money. To no avail. This is not acceptable. I paid it, show the receipt and yet they can't find it and are still incessantly sending me notices and past due and telling me I have to find where it is. This is unprofessional and poor business practice.

  Business Response

  Date: 07/17/2023

  We apologize for any miscommunication/misinformation regarding this patient's concern. For this account, I show that a payment of $143.51 was made on 4/17/23 and applied to the physician's portion of the x-ray date of service 3/28/23. The hospital and physicians bill separately, which is why there is another balance of $129.78 due. The current balance due of $129.78 is for the hospital portion of the x-ray 3/28/23. I do not see that there have been any payments applied to the $129.78 balance. If the $143.51 payment made on 4/17/23 is not the $144.00 missing payment the patient is referencing, we will need a copy of the front and back of the cleared check, or a copy of the bank statement showing where the $144.00 payment was deposited. The patient may email any proof of payment to ********************prismahealth.org and we will be glad to have it reviewed. I have also requested a detailed statement be sent to patient. 

  Customer Answer

  Date: 08/28/2023

  I show both receipts for the March 28th visit to ******** hospital for xrays. The receipt from Prisma for $144. They are referencing another payment for $143.41 which is also shown on my *** flex payment account. I showed Prisma both of these receipts and was told they can't find the $144 payment despite me giving them the receipts. They told me to call the hospital and find it. I have and they say they can't find it to send receipts again, which I have and it never gets resolved. 

  Business Response

  Date: 08/31/2023

  The patient's account has been sent to our payment posting team for review of the missing payment. The documents the patient provided has been uploaded to the account. Once payment posting has completed their review, the patient will be contacted with an update. 

  Customer Answer

  Date: 08/31/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  
  They've had my receipts for months and still sent me to collections. This doesn't resolve it. It just says we are still looking into it. But that's all they keep saying and it never is found and they don't take responsibility.
  
  Regards,
  
  ******** ******

  Business Response

  Date: 09/05/2023

  As a customer courtesy, the account has been removed from the collection agency while pending review of the missing payment. The agency the account was submitted to is a first placement agency, which doesn't credit report. There is a hold on the account pending review and the patient will be updated upon completion. 

  Customer Answer

  Date: 09/05/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  
  When Prisma finds my missing payment and credits my account, then it will be settled.

  You calling "a courtesy" removing me from collections isn't a courtesy but you fixing an error on your part because you should have made it a priority months ago to find the missing payment when I showed you receipts. Instead your employees told me to find where it went in YOUR company. I've made call after call to no avail and you didn't do anything until I filed this with BBB. Shameful business practices. 

  
  Regards,
  
  ******** ******

• Initial Complaint

  Date:07/11/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm only filing this through the BBB since Mychart has gone unanswered despite a follow up phone call. Services on 4/29/23 for approx 128.00 were filed to my primary insurance and paid at 100 percent since my total out of pocket is met for the year. It appears this was not recorded. The bill was re-filed with my primary who denied it (since they had already paid it) although the EOB did have an odd explanation that might have been hard for the billing clerk to understand. Prisma then filed this to my secondary (********) who paid all but 9.92$. I am being billed for that. The *** EOB is attached here. This need to be corrected with the payment from my primary being entered as paying all the bill and Medicare refunded. I bear no ill will towards Prisma, I love my doctors : )

  Business Response

  Date: 07/17/2023

  We apologize for the confusion with billing and delay in our customer service department responding to prior messages. This account has been reviewed and it appears that this was filed with primary insurance, ***, but they denied the claim. This was then submitted to secondary insurance, ********, and per the EOB we received, $9.92 is the patient's responsibility for co-insurance. If there is a dispute with the denial from primary insurance, we ask that the patient contact their primary carrier to discuss the denial. If insurance needs to reprocess, they will then send us an update EOB. If the patient would like to discuss this via phone, please call us at 833-******** and we will be glad to assist with any questions. Thank you. 

  Customer Answer

  Date: 07/17/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  I INCLUDED the claim showing *** paid this at 100%. Something is wrong on Prismas end. I have called *** who is mailing a copy or the EOB I attached (they did NOT need to reprocess, they see the same paid at 100% EOB that I attached to Prisma.) This reply shows they didn't even look at it apparently. I am working through MYCHART to get this claim corrected but I can't understand why the EOB showing the claim was paid at 100% is being ignored by PRISMA
  
  Regards,
  
  ***** *****

  Business Response

  Date: 07/20/2023

  I have uploaded the EOB to this patients account for review by our payment posting team. Once the review is complete, we will reach out to the patient with an update. There is a hold on the account pending completion of the review. Thank you. 

  Customer Answer

  Date: 07/21/2023

  Better Business Bureau,
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** *****

• Initial Complaint

  Date:07/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to get help about my bill keep getting the run around. No one ever calls you back. They claim you haven’t spoken to anyone. Then send you to collections. This is a horribly ran hospital when it comes to help with your bill.

  Business Response

  Date: 07/11/2023

  We are sorry to hear that this patient has had trouble speaking with someone regarding their bill. I do show that we returned the hospital accounts from collections. We will have someone reach out to this patient to assist with any billing concerns or questions. 

• Initial Complaint

  Date:06/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have insurance, I had financial assistance through pisam health hospital, every time I go to a doctor office I get billed by hospital and doctor office, then I can't pay it all and it goes against my credit. They approve financial assistance but still send stuff to collection. And they take my tax check each year But never put it towards past bills in collection. I don't even know if anything get paid from my tax check they take. I want my tax check they take each year to pay off my collection account with proof of where it went

  Business Response

  Date: 06/21/2023

  The accounts that are in collections are from 11/2016-3/2021. I show that the patient was approved for financial assistance from 7/17/18-3/14/20, and all dates of service within that date range were adjusted off. There was a lapse in financial assistance, but then the patient was approved in 2022 for 5/24/21-1/24/23. I have requested a new financial assistance application be sent to the patient. Upon approval, they will go back and review all older dates of service for adjustment, if applicable. I have also reached out for information on obtaining receipts of the Tax payments and will reach out to the patient once I have more information on that. 

• Initial Complaint

  Date:02/28/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There are details of every interaction between any party and me in MyChart but regretfully the phone conversations I was not able to record except in my notes. I have had a total joint replacement surgery done on each hip since 2018 about a year apart. Several years prior to that, I had total knee replacement surgery done on both knees. All very successful and done by Dr B********. First knee at GHS and remaining three at Patewood. Some months after the first hip surgery I was sent a bill that I immediately questioned and have continued to do so until about a year ago. During this same time, I had the 2nd hip replacement surgery and the same thing happened that a bill was sent out months later, separately and after it was assumed that all charges had been paid. I have been given many conflicting reasons and when I did into the paperwork it never pans out like I was told it says. I was turned over to the Credit Bureau for $513. on the first hip. I have a glaring reminder on MyChart for another $500.+- on the second hip. My issue is that when I was told these charges were marked as "routine" tests, I objected to everyone. I was told that I would not be allowed to have the surgery without those tests since their results were an indication of whether or not I was medically "able" to have the surgery. In this same period, I was moved to Medicare and my *****  primary insurance with my employer was moved to be my Medicare Supplement. The last response I got when questioning the status of the charges was that nothing could be changed now that the insurance had changed.

  Business Response

  Date: 03/07/2023

  The only outstanding balance I show on this account is from 2018 in the amount of $513.00. There has been a review on the coding and the charges for this date of service. It was confirmed that the coding is correct per the doctor's orders and the charges are correct for the services rendered. Our denials team worked on this account and there were no other coding changes that could be made. Since this date of service is from 2018, it would be too late to submit any changes to the **** plan the patient was covered under at the time of service, as they only allow 365 days to file. Dr. B********* office didn't submit any coding changes, so the coding was never changed. The charges were not rebilled to insurance due to no changes being made. With no changes on the claim, it would have been denied by insurance as a duplicate claim. The contractual adjustment has been posted, and there are no other discounts that can be applied. The patient will need to contact the agency that is handling the account and they will be able to go over account details and payment options available. 
  
  Collection Agency: Medical Data Systems 866-********

• Initial Complaint

  Date:02/09/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Prisma Health says I owe them $24.55 for a office visit on 10/31/2022. I have Medicare ********  and ****** Healthcare ******** plan f as 2ndary which pays 100 percent that Medicare doesn't cover. my online statement from ****** Health Care says it was paid(the 24.55) on 11/15/2022. I have sent a message and send a copy of my statement and they don't reply but keep telling me its overdue. I have had this problem with them is the past but they usually fix it after the above communication with them but not is time. I also called them 3 times and when hit button to speak to repersentive the nu8mber hangs up.

  Business Response

  Date: 02/09/2023

  We apologize for the failed attempts to reach our billing department. I have forwarded this information to the appropriate department, physician billing. I will request a follow up with the patient. Thank you

  Customer Answer

  Date: 02/10/2023

  Better Business Bureau,
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* *****

• Initial Complaint

  Date:12/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12-6-2022 thru 12-8-2022; Were pushed in the hall for more than 8 hours. I were told I had no insurance which I have Blue Cross Blue Shield and Insurance Indemnity through my employer. I were neglected as soon as the Nurse pushed me out in the hall stating someone else needed that room when they had several empty. When I were pushed in the hall she disconnected my catheter which was a suction connected to the wall. My son asked for over two hours to help me because I had to use the restroom. The Nurse Ashley wasn't anywhere to be found by anyone including the X-ray Tech who had to come back a second time and they still couldn't locate her. I end up urinating on myself and laid in it for almost eight hours. The Nurse who originally pushed me to the first Hall stated she would get someone to help me walk to the restroom when my son told her "my mama can not walk to the restroom. She has a broken back L4 Spine fracture". She then asked me if we help you, you still can't walk. From the time she unplugged me until I were pushed to the second hall on the second floor I never had one vital checked or were asked if I needed anything. My discharge were put on hold twice that night after I asked about the equipment I were to go home with and the property(jewelry and blood pressure medication) that were taken off me and they stated they couldn't find it. I requested a patient advocate around noon that day and yet to hear from anyone till this day. Having to deal with the freak accident itself and wondering if the drunk driver was okay or anyone else injured other than myself(I were the only one) and not knowing how serious were my back injury and if my injuries could worsen but to be neglected by those we trust and pay to take care of us only to be neglected is humiliation and embarrassing. I understand there's a shortage of Nurses and Doctor's but I experience this with my employer and being a Team Lead I put myself online to assure our customer's an on time quality shipment,

  Business Response

  Date: 12/27/2022

  We do apologize for this patient's bad experience here at Prisma Health Greenville Memorial. I have reached out to the Director of our Patient Advocacy department, and someone will be contacting the patient regarding this care concern. I have added the patient's insurance coverage to this claim as well and have requested it be submitted for processing.  

• Initial Complaint

  Date:12/22/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been to the ER in Greer SC twice and one of those visits led to surgery. After paying hundreds of dollars combined with my health insurance at the hospitalI I came home to some bills about a month later totaling over $1000 to which I paid. Thinking that was all taken care of they sent me even more bills roughly Six months later for over $1700. They waited six months to figure out a way to charge me even more than I’d already paid and feel it’s a very unacceptable business practice. After calling to inquire, I was told I could combine the ER and DR bills together and would be set up on a payment plan to which I never received. Then I was called by someone else trying to set me up on a payment plan and said that Prisma had never previously set me up on one. I am so incredibly lost on the numerous bills they are saying I owe them, and have gotten misinformation from the numerous people I have been contacted by on their behalf. I have now recieved a text message today threatening me of final warning for yet another bill for $385, after reciedving no phone calls or mail from them.

  Business Response

  Date: 12/22/2022

  When an account balance is due, the account will age to collections after the 120-day statement cycle. This means the patient will receive four billing statements, one per month. To avoid a balance being placed with collections, a formal payment plan must be set up with Prisma Health or ********* (our payment plan partner), be paid in full or have a pending financial assistance application on file. For the date of service with a balance in collections of $1,787.94 (9/24/21) there were actually a total of 5 statements sent to the address on file. I have verified they were sent to the same address as provided in this email. The statements were sent on 11/14/21,12/14/21,1/13/22,2/13/22, and 3/15/22. I am showing no patient payments were ever applied to this hospital balance. Please be advised, Prisma Health has several different billing entities. Physician billing, hospital billing, radiology, anesthesiology, pathology, etc are all separate billing departments. 
  
  Per the EOB received from **** an ER visit on 9/1/22, there is a patient responsibility due of $385.41. This includes a deductible of $69.27, a co-insurance of $141.14 and a co-pay of $175.00.  There have been statements sent on 9/21/22, 10/21/22,11/20/22 and 12/20/22 (the final notice statement). This account is not currently in collections, but please be advised that it is eligible to roll over to our collection agency after the due date of 1/20/2023, if there are no arrangements made for the balance. 

  Customer Answer

  Date: 01/03/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  
  Regards,
  
  **** *****

  I initially was billed and paid over $1000 when I arrived home from the hospital. It wasn’t until six months later that I was sent an additional bill of over $1700. They waited half a year to tell me I owed an additional $1700. I feel this is ridiculous, especially considering I was under the impression I was paid it full with the first payment. A prisma employee called me and said I would be set up on payments combined for all of their services, to which I never received a bill. Another person called me at a later date saying they couldn’t combine the bills and had no record of me ever talking to anyone. 

  Business Response

  Date: 01/05/2023

  
  We apologize that the patient was under the impression the bill was paid in full with the initial $1,000.00 payment. The patient is notified via email (*********@yahoo.com) plus receives paper statements in the mail anytime a new balance is due. I am not showing any payments ever made by the patient for the hospital balance from the surgery on 9/24/21. The patient first started receiving statements for this balance of $1,787.94 on 11/14/21 (via Email and paper statements). Anytime a patient has surgery, there will be several different bills sent. Anesthesiology, Radiology, Physician, and the Hospital all bill separately. 
  
  As a one-time customer courtesy, I have posted an adjustment of $200.00 on the $1,787.94 balance due. The new balance on the account is $1,587.94. The account did age to collections appropriately, so we are unable to pull it back. The patient can contact the outsource group at 888-******** and they will be able to discuss payment arrangements. As long as the patient sets up a payment plan with the agency, the account will remain in good standing with them and they will not credit report. 
  

  Customer Answer

  Date: 01/11/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  
  Regards,
  
  Adam E****

   

  I appreciate the discount. However I paid over $1000 dollars to various places associated with my surgery after I got home from the hospital, on top of what I paid while in the hospital. Then I got a bill for over $1700 six months later, I never received any bill prior to that. My issue is also I have been contacted by several people regarding to payment plans that I haven’t received, with the second one denying any record of anyone ever contacting me the first time, which made me afraid maybe it was a scam to get my personal information. Also I was told I could combine all the bills to one, then told by someone else that I couldn’t., which feels like I’m talking to so many people, and don’t know what is right. Is there not someone there that can be assigned to this and talk to me personally to handle this since it’s gotten so out of hand? 

  Business Response

  Date: 01/23/2023

  We will have someone from the billing department contact the patient to discuss the accounts.