Business ProfileforShellpoint Mortgage Servicing
Current Alerts For This Business
Additional business information
On August 17, 2022, the Minnesota Commissioner of Commerce has advised they are prepared to commence formal action and other applicable law based on allegations that NewRez incorrectly applied 54 of 58 payments by consumers from January 2020 to December 2021. NewRez has voluntarily repaid all interest over payments by consumers and agreed to not re-apply the interest under payments by consumers as not all misapplications of payments resulted in financial harm to consumers. The company has waived their right to any notice or opportunity for a hearing on any civil penalty imposed by the commissioner. The company will pay a civil penalty of $54,000 + costs to the State of Minnesota and conduct an audit of all Minnesota mortgages whose servicing rights were transferred from TCF Bank, N.A. to NewRez since January 1, 2019. The Consent Order was for settlement purposes only and should not be considered as an admission of guilt or finding of violation of the law. For more details go here
At-a-glance
Customer Complaints
1,997 complaints closed in last 3 years
890 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Business Details
- Location of This Business
- 75 Beattie Pl Ste 300, Greenville, SC 29601-2138
- BBB File Opened:
- 12/13/2011
- Years in Business:
- 16
- Business Started:
- 1/1/2008
- Business Started Locally:
- 3/1/2014
- Business Incorporated:
- 7/21/2008
- Accredited Since:
- 1/25/2017
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- NewRez, LLC
- Business Management
- Ms. Kara Watt, Compliance Manager
- Jessica Julia, Compliance Director
- Contact Information
Principal
- Ms. Kara Watt, Compliance Manager
- Additional Contact Information
Fax Numbers
- (866) 467-1137Primary Fax
- (866) 467-1137
Customer Complaints
1,998 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
07/16/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Customer Reviews
465 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Paula P
08/14/2024
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