Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/17/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased ********** Refrigerator in June. Delivered Friday evening. Unit had a high pitch sound to it, called salesperson the next day. They agreed to replace the refrigerator. The replacement has the same problem. The store agreed to send out a technician. They could not resolve the problem. Now after 5 visits by the technicians, from two different appliance repair companies we still have the same NOISY refrigerator. I tried to to reach out to Mr Mark L****, owner, he has refused to take my call or to return my call. I have asked for an exchange to a different brand and offered to pay an additional delivery fee.

  

  Business Response

  Date: 12/19/2024

  Mr. L**** had a conversation with *** ***** 12/19/24 and determined the refrigerator definitely has a high pitch noise that seems to be in the design of this unit that is not pleasing to their hearing.  After service cold not find any way to resolve it, we promised him he could come in at his leisure after Christmas and re-select a different brand.  Customer is happy and completely satisfied.  We will now wait for him to come in and reselect a fridge.

  Mark L****, President

  Customer Answer

  Date: 01/21/2025

  After a very professional conversation with Mr Mark L**** of Jeff Lynch Appliances, Mr L**** agreed to exchange the *********** refrigerator for a different brand. I am pleased with the new refrigerator….no unusual noises. I will in the future do business with this company. Salesperson Nathan is great as well

  Thank you

  
  

  ****** *****

• Initial Complaint

  Date:06/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello! We bought a dryer with Jeff Lynch on 6/28/23 ($1,051.85) and a washer on 1/17/24 ($1,073.53). Both machines came broken and have never worked properly. What's worse, is that the installation caused damage to the laundry room door, and the broken washer machine caused damage to our hardwood floors. Jeff Lynch will not take the machines back - they default to the manufacture (in this case Whirlpool). We've now had authorized service to our house seven times (8/24, 9/6, 4/2, 4/28, 5/3, 5/29, 6/7). And, the dryer is still incredibly loud and mist is still not working. The washer still is loud and will still occasionally leak. Further, our laundry room door and floors are still damaged. We'd love for Jeff Lynch to please let us return the two machines. We have wasted too much time repairing them, and have no faith in their ability to work now or in the future.

  

  Business Response

  Date: 07/18/2024

  Here is the history of the events regarding this complaint as provided from Whirlpool.  The washer and dryer are separate service tickets.

  WASHER:
  The 1st call came to Jeff Lynch in March 2024 and a service manager set up service immediately.  The service was set up thru the Whirlpool Portal, service dispatched, techs serviced the unit and the ticket was closed out on May 6, 2024.
  May 17, 2024 Customer called directly to Whirlpool soon after and let them know the issue had re-appeared.  A tech went out again and replaced a drain pump and that ticket was closed out on the May 29, 2024.
  Almost immediately the customer called back to Whirlpool and said it was still leaking and Whirlpool continued this service request on the same ticket as the 2nd service noted above as a continuation of that service call.  They replaced several other parts and that ticket was closed on June 10, 2024. 

  
  DRYER:
  On July 31, 2023 service was requested for the dryer for a noise complaint.  Service was dispatched thru Whirlpool portal, the unit was serviced and ticket closed in August 2023.
  On May 17, 2024 Customer called Jeff Lynch with a complaint about continuing issues with the washer and the dryer.  Washer notes are above.  Regarding the dryer – Service was dispatched on 05/21/24 they replaced rollers, steam valve, main control board, and cleaned lint out of the filter.  The ticket was completed on June 07, 2024.

  
  PROPERTY DAMAGE:
  May 17, 2024 Whirlpool gave Jeff Lynch a number for the customer to call which Jeff Lynch did give to the customer. The customer has to file a claim and property damage would need to be reported and discussed directly Whirlpool as detailed to customer when number was provided. However, as far as the ***** **** ********** ******* ******* at Whirlpool show as of today July 14, 2024 no complaint is showing for property damage. 

  
  According to Whirlpool no service tickets are currently open.

  
  Customer will need to contact Whirlpool regarding property damage.

  
  In summary all of the service issues have been handled under warranty by the manufacturer and have been completed.  The only other issue remaining is the damage which has to be handled directly with Whirlpool.

  Sincerely,

  Mark L****

  President

   

  Customer Answer

  Date: 07/19/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  

  Both the washer and dryer came broken. Despite the repair attempts, they are still broken. Not only have I wasted hours of times with repairs and phone calls, the machines do not work properly. I would like the opportunity to return the machines or exchange the machines for a different model.

  Thank you. 

  
  Regards,
  
  ********* *****************

  

  Business Response

  Date: 07/22/2024

  Dear Better Business Bureau,

  In review:
  The washer was purchased 01/17/24.  The first service call we received was in March 2024.

  The dryer was purchased 06/28/23.  The first service call we received was July 31, 2023.

  Therefore, both machines were not broken when delivered. The first we heard of an issue from the customer is the dates noted above.  The repairs have been completed according to the servicer and there are no further records of service needed and all were covered under warranty so this case is closed.

  Sincerely,
  Mark L****

  Customer Answer

  Date: 07/23/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint. 
  
  Mr. L**** claims that because the first service calls for the washer and dryer occurred after the delivery date, the machines were not broken upon delivery. However, this is not true.
  
  The dryer arrived damaged/damaged upon delivery and was incredibly loud. I contacted Jeff Lynch Appliance directly about the dryer and was told there was a chance the noise level would go down with time, so I waited. Shortly after, I had a baby (born August 2023) and was not able to pursue repairs right away. At some point around the time the baby was born, I also noticed that the steaming function was not working. Between the physical damage, the loud noise, and the broken steaming function, I began pursuing repairs.
  
  The washer also never worked correctly from the beginning. It too has a similar story, where at first, we only noticed small things, but when it eventually began leaking and flooding our floors, we could no longer sit idle and we called for repairs. It doesn’t seem realistic that we would test or use every setting on both the washer and dryer to identify what and what does not work. We purchased both units in good faith and expecting them to work as expected.  
  
  In total, we have had ********** ******* at our house 7 times in less than a year. This is a lot for anyone, but especially with a newborn and being back to work. I don’t have the bandwidth to keep having service back to our house.
  
  While the repairs may be complete according to Whirlpool, the machines still do not work properly. The dryer is still loud and the mist function does not work. The washer is also loud and still leaks occasionally. It is always quite jarring returning to rotate laundry and seeing our hardwood floors soaked and bowed.
  
  Given the persistent issues with the washer and dryer, I am requesting to return of the machines. For what it’s worth, these are our 8th and 9th appliance purchases from Jeff Lynch – and our first time we’ve needed to ask for anything like this. I really appreciate their continued consideration. I'd love to go back to loving Jeff Lynch Appliances.
  
  Thank you.
  
  Regards,
  
  ********* *****************
  

• Initial Complaint

  Date:01/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a mattress with a 10-year warranty now they're saying they can't replace it..I sleep on that mattress every night. even the guy that came out saw the big dent in my bed I paid $1,000 for this mattress and Ican not return it.

  

  Business Response

  Date: 01/29/2024

  Ms. *****
  We came and inspected your mattress as you requested, and we found that there is nothing wrong with your mattress. No company or manufacturer will replace a product when there is no problem.
  Sincerely,
  Mark L****
  President

• Initial Complaint

  Date:12/06/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a brand new oven totaling $3350 including Jeff Lynch installer)-and within 3 weeks the glass blew out of the oven on Thanksgiving day- ruining Thanksgiving. Contacted Jeff Lynch since this purchase was under 4 weeks and requested replacement item or refund or something- was told that was not an option- they would not help me. Went to Manufacturer who has said product is on back order for 12 weeks. Now without a working oven I am at a loss - seeking replacement or refund from Jeff Lynch.

  Customer Answer

  Date: 12/07/2023

  The retailer contacted me yesterday and has agreed to replaced the product

• Initial Complaint

  Date:07/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased appliances from the company Jeff Lynch 2/15/23 and they were delivered damaged. The refrigerator has broken drawers. The freezer does not make ice and the are both damaged physically with dings and dents. Another thing we have made them aware of is the when our stove was installed the damaged out BRAND NEW wood floors. We have tired multiple times in to go up to the store and resolve the matter without having to take legal action but nothing had been done and we are always give the run around. We are now living in this house and cannot use our appliances correctly due to them being broken and we need an exchange to be made or money to be refunded back to us. Like I mentioned we have tried to get this resolved with them personally but we are not being taken seriously so this is the last step before legal action

  

  Business Response

  Date: 07/10/2023

  On 02/15/23 our delivery drivers delivered the appliances the ********** ordered from Jeff Lynch.

  Our drivers left ALL items unboxed and set on cardboard in front of the holes in their home.  Without any damages.  We have a signature from teh customer stating the merchandise was received in good order, and without damage to their property.

  The customer then had a professional installer come out and install her items.  Showplace Kitchen Basic Install Phone *************

  We do know when Jeff Lynch Appliances delivered and unboxed her appliances, they had no damages or issues, we did not cause any floor damages.

  I have attached our legal document providing signature from the customer stating that merchandise was received in good order, and without damage to property.

  Please feel free to contact me with any questions.

• Initial Complaint

  Date:07/07/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Jan 20 2023 we bought an ********** Frig/freezer and stove We wanted a vent but the salesman didn’t know which vent to order The vent was ordered by Chad later He didn’t tell us there were 2 choices and ordered the cheapest one After it was installed we turned it on and it is very loud and annoying We looked it up and it has terrible reviews We would have preferred the other vent which has better reviews Chad says we will have to pay for the other fan and have it installed We feel that we deserve to have the vent we want for free and installed because of all we have been through with the installation of the frig/freezer They were not installed correctly and we had to fight to have the management say they would pay for them to be reinstalled correctly by another installer We are still waiting for that to happen and it’s been over 6 mo since our purchase

  

  Business Response

  Date: 07/24/2023

  Ms. ******* allowed us to have our installer come back to her home to correct all the installation issues and she is happy now.

  -Mark Lynch

  President

  Customer Answer

  Date: 07/30/2023

  There are several items that JF has not followed on:

  the fan vent ordered by JF (Chad) was not what we wanted as he decided to order it for us-not resolved

   

  the installation of our fridge and freezer still not correct as the fridge will not close ) is cocked in space and not level-installer has text that he is coming then does not show up- not resolved

  the refrigerator door was scratched by 2 different installation crews on 2 different dates Chad said he would replace it -not resolved

  it is apparent that Jeff Lynch likes to sell product but cannot provide decent installation or service as they subcontract the labor ( recommended by JF ) and then wash their hands of any of the installation.issues. Also some of their salespeople don’t understand products they are selling and provide misguided information to the consumer in order to expedite sale.

   

  

  Business Response

  Date: 08/01/2023

  All issues have been addressed and are in process to finishing. Sincerely, Mark Lynch

  Customer Answer

  Date: 08/03/2023

  Better Business Bureau,
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** *******

• Initial Complaint

  Date:05/16/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered a ********** Electric Downdraft Range from Jeff Lynch on 14MAR23. The purchase price, including all additional items, was $4047.37. The range was delivered on 08MAY23. The Installer on 10MAY23 looked at a top defect (the top actually is raised above the range trim on the Left Side Facing) and stated to us that the defect was a factory flaw. He installed the range anyway but called Jeff Lynch to report the issue. Jeff Lynch stated to him that they would get right on the issue. The next day, a Service Repair Tech, from ********* ************, came to our house to look at the range. I seriously doubt he knew what he was looking at and/or what was needed to repair the Range under warranty. However, upon further review by me, according to their website, they only work on ********** appliances that are "out of warranty". This tells me that the Repair Service is not an "authorized" repair service for ********** Appliances. Having this particular service work on our range will most likely void any warranty offered by **********/*********. Then on Friday, 12MAY23, a repair service firm, Authorized Service (which is a ******************** approved appliance repair service), called us to say they were sending a Service Tech to our house on 16MAY23 to inspect the range factory defect to determine if it could be repaired to "as new" condition or the range needed to be replaced. Interesting that Jeff Lynch has issued request to 2 different appliance repair services, one approved & one not approved to work on ********** appliances! Our position is that we ordered a "NEW" Electric Downdraft Range and we received a range with a factory defect. We have requested Jeff Lynch to replace this defective range with another "NEW" range as we do not accept having to pay for a new "refurbished" range from ********** that has to have factory manufacturing defects repaired in the field before commissioning the range for use. Jeff Lynch has already stepped way out of line by having a repair service inspect the range that is not approved & authorized by ********************, in what looks like an attempt to reduce any repair costs, assuming we approve of that approach.

  

  Business Response

  Date: 05/22/2023

  This is the latest update from our service manager:

  ********* ************ was still listed as a service provider for that brand in that zip code.  She should have clicked on their name and opened it up to see that they only do out of warranty work on that brand.This is a first year warranty issue.  There is no intent from us to cut costs since we are not paying for any costs.  *** was dispatched to provide service.  They have a part on order.  The ETA is today but it has not been checked in as of 2:45.  As soon as it arrives they will call customer to schedule replacement of that part.

  Thank you.

  Mark L****

  President

  Customer Answer

  Date: 05/23/2023

  Better Business Bureau,
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  However, Jeff Lynch needs to re-train existing personnel so that future customers do not get alarmed when unapproved repair services are called for warranty work. 
  
  Regards,
  
  ****** ******* **

• Initial Complaint

  Date:04/17/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a leather couch and recliner from Jeff Lynch on January 28, 2023 from Jonathan S****. The furniture was delivered the same date, which was wonderful! After it was delivered, there was a squeaky (loud awful noise) when you raise the foot part of the couch. I contacted them the next week, in person and showed videos of the couch making the noise. The guy I spoke to said that Jonathan was busy so he told me that he’d get a technician out to take a look. Three weeks later (first available time they had), the technician came out to my house and looked at it. Said that the frame was bent and that he could order the new parts in hopes of fixing the couch, but it wasn’t guaranteed to fix it. He said that the couch was off centered and didn’t look like the piece would fix it. I was a little upset since I just spent $3,536.11 on something brand new. I tried calling Jonathan and left messages. He finally called me back and told me that there were no refunds and all sales were final. He said that I had to just wait for the technician to get the part in and fix it. He was very rude and told me that they wouldn’t replace it tried to compare my situation to his mother who bought a car and something was wrong with it. I told him that wasn’t the same. He said, “Yeah, I know. My point is that a car is more expensive.” I ended up hanging up on him bc he was so rude and not willing to work with me. After waiting for 1.5 months, I called to talk to him about the technician since I’ve heard nothing. The sales person said that he was out of town and he’d tell him to call me. I’ve yet to hear anything from anyone at Jeff Lynch and my couch is still broken. I spent too much money to have a broken couch. I could’ve bought something online secondhand if I wanted something like this to happen. I am very upset about how I was treated and want a refund or something different. This is absolutely ridiculous. I’ve had a broken couch for almost 3 months.

  

  Business Response

  Date: 04/17/2023

  We received the initial complaint about the squeaking/rubbing noise on the foot reclining mechanism, and had our servicer go and assess the situation.  We are replacing the entire mechanism, and this will fix the issue. It is my understanding that the part is due in any time.  We will keep this a priority and get this service order finished quickly.

  Sincerely,

  Mark L****

  President

  Customer Answer

  Date: 05/01/2023

  I spent $3500 on a brand new couch and chair for it to be broken.  They didn’t even offer a credit to get a new one and spend the money in their store.  It’s been 4 months of having a broken brand new couch.  The sound is horrible. The technician told me that it may not be fixable.  I am very upset that I spent so much money and it’s broken.  It’s been 2 weeks since he responded and still nothing.  I want a refund that I’ll use in their store and that’s me being nice about it.  The way that I’ve been treated, I’d like to take my money somewhere else.  

  
  

  Thank you,

  
  

  ***** 

  

  Business Response

  Date: 05/19/2023

  Our furniture manager has contacted Ms. *********** and assured her that the new mechanism will solve this problem. It may even be in as we speak but we will be contacting her any day to get with her to resolve this issue. 

  Sincerely,

  Mark L****

  President

  Customer Answer

  Date: 05/22/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  
  This is unacceptable!  I bought a brand new couch and expect it to be brand new with nothing wrong with it.  I have waited 5 months and it’s still broken!  I want a credit in your store and I’ll buy a new one.  UNACCEPTABLE!  I spent way too much money for a broken couch and TERRIBLE customer service.  
  
  Regards,
  
  ***** **********

  

  Business Response

  Date: 05/22/2023

  Final reply:  We are replacing the entire mechanism, and this will fix the issue. It is my understanding that the part is due in any time.  We will keep this a priority and get this service order finished quickly.
  Sincerely,
  Mark L****
  President

  Customer Answer

  Date: 05/23/2023

  I am refusing his offer.  I paid way too much money for a broken couch.  I’ll keep the chair that I bought from them but this is unacceptable.  Please let them know that I am refusing their offer.  I want a new couch.  It’s been 5 months.  Also, I need to know the next steps.  Thank you for your help with this. 

  
  

  Thank you,

  
  

  *****

  Customer Answer

  Date: 06/20/2023

  5.5 months later. I still want a discount.  You don’t have to help me with it.  I will just hire an attorney.  It’s ridiculous.

  

  Business Response

  Date: 06/22/2023

  We are truly sorry you have had this issue.  We ordered and replaced the mechanism under warranty and the squeaky noise is now been  resolved.   -Mark L****

  Customer Answer

  Date: 06/30/2023

  I’m beyond frustrated and over this!  I have a secondhand couch that I paid FULL price for!

  Customer Answer

  Date: 07/19/2023

  My couch is still not working like a brand new couch.  It’s scrubbing and still squeaking.  I’m so upset about this.

  Customer Answer

  Date: 07/25/2023

  My couch is still messed up and squealing again.  I need it replaced.  You guys fixed it the first time and it took 6 months.  It is doing it again.  

  

  Business Response

  Date: 08/01/2023

  We just spoke with Ms. ********** on 08/01/23 and she agreed to let us come out one more time to thoroughly investigate the cause of her squeaking noise.  We assured her we would either get it repaired quickly to her satisfaction or we will apply a store credit toward a different sofa.  Sincerely, Mark L****, President

  Customer Answer

  Date: 08/01/2023

  I spoke with Mr. L**** today.  He told me exactly what he said in this statement but I got a phone call saying they were going to order the part for my couch and hopefully fix it, AGAIN.  That is not what was discussed.  I am asking for a credit for a new couch bc I am sick of dealing with a broken couch that I paid $3K for.  It has been almost 8 months of dealing with this and I paid way too much money for this to be happening.  If I wanted a couch with issues, I would’ve bought a secondhand one.  

  Customer Answer

  Date: 08/02/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  
  I spoke with Mr. L**** today.  He told me exactly what he said in this statement but I got a phone call saying they were going to order the part for my couch and hopefully fix it, AGAIN.  That is not what was discussed.  I am asking for a credit for a new couch bc I am sick of dealing with a broken couch that I paid $3K for.  It has been almost 8 months of dealing with this and I paid way too much money for this to be happening.  If I wanted a couch with issues, I would’ve bought a secondhand one.  
  
  Regards,
  
  ***** **********

  

  Business Response

  Date: 08/08/2023

  As detailed in the last response, Ms. ********** had agreed to let us come out one more time to thoroughly investigate the cause of the squeaking noise. Shortly after we spoke with Ms. ********** as per that discussion, our service and sales representative called to set up the service call. Ms. ********** got upset and hung up on them. We have to be allowed to attempt the repair and Ms. ********** will not allow us to do so.

  Sincerely,

  Mark L***** 

  President

  Customer Answer

  Date: 08/09/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  I have allowed them to fix my couch and it didn’t work.  The repair guy said that he’s seen it work and not work on others.  I was told last time that this would work.  Go back and look in the complaint.  It didn’t work.  It is still broken after EIGHT MONTHS and it’s time to move on.  No customer should ever have to deal with this kind of treatment or something broken that they’ve paid good money for something brand new.  I was told that they’d come out to diagnose the issue but when I got a call, they said that they were told to order another replacement and that’s not happening.  I was told that after they diagnosed it, I’d get a credit for a new one.  I need a credit to get a replacement in your store.  You can send it back to the manufacturer.  I’m m done with this.  If not, I need a refund and I’ll take my business somewhere else.  I’ve been patient with his whole time.  My patience has worn thin and I’m tired of having a squeaking couch.  I paid too much money to be dealing with this.  I bought brand new so I wouldn’t have to deal with this stuff.  

  
  Regards,
  
  Stacy Massengill

  

  Business Response

  Date: 10/24/2023

  Update regarding Ms. **********.

  They contacted her and told her they would allow her to get full replacement value for replacement of her choice in the store.  It is my understanding Jonathan contacted her yesterday and she is now happy.

  So at this point just waiting on her to choose ...

  Thank you for your patience.  Have a nice day!

  
  

  Customer Answer

  Date: 10/25/2023

  Yes, that is correct information.  I will be going by there next week to get a new sofa.  Thank you for your hard work on this case and I hope you have a wonderful day! 

  
  

  Thank you!

  
  

  ***** 

• Initial Complaint

  Date:01/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband I and I purchased all of our appliances from Jeff Lynch Appliance and TV Center. We have had problems with MOST of the appliances. Below is a description of the issues we have encountered: • The oven does not self clean as claimed (manufacture's defect). We reached out to complain about this to Jeff Lynch and they did NOTHING to help us. We went directly to ********* and they gave us a full refund. • The ice machine on our refrigerator broke. • Our washing machine has mold growing in the soap dispenser which requires cleaning after each wash. • The ** dryer is beginning to show signs of a problem with the length of time it takes to dry clothes. • On 1/9/23, our ***** Microwave drawer broke. It makes a loud noise and does not heat. As a result of all of this, on 1/9/23, I wrote to Mark Lynch, owner of Jeff Lynch Appliance and TV Ctr explaining all of these issues and requesting either a full refund for all of these appliances or for them to replace them. I spoke with Mark Lynch on 2/9/23 and he said he would make good on all of these issues. Here is what he did: I had an extended warranty on the refrigerator, washer and dryer. He made service call appointments for me. The ice machine was fixed. They provided a new dispenser drawer for my washing machine and told me the machine was working as designed. I guess mold is part of what I should settle for. They also looked at my dryer and said it was working so there was nothing they could do about it. I apparently did not have an extended warranty on the microwave but on *****'s website it says their microwaves are under warranty for 3 years. After a week of back and forth, Jarrad M******, an employee of Jeff Lynch told me that ***** would do nothing to fix and/or replace the microwave. Today, Mark Lynch offered me $300 off a floor model microwave, which would cost me $600, or $300 towards any repairs. I declined both offers. Mark Lynch also told me "That's Life, appliances break, and he is not responsible for that, as he does not ask his customers to pay his bills". Based upon all of this I am requesting a full refund from Jeff Lynch for the microwave drawer and for consumers to know that the Jeff Lynch monopoly does NOT stand behind their products.

  

  Business Response

  Date: 01/24/2023

  Dear Better Business Bureau,

       In response to Ms. ***** ********'s complaint,

  I first would like to say that she purchased a beautiful suite of appliances from us, back in MAY 2020,  the upper end in each category of top rated brands!  Some of the service issues have been challenging for sure.  Some of the issues have been related to the design of the product and the use and care/understanding of these new products.  Some "NEW" designs of washing machines, no matter the brand,  all require similar use and care from the consumer and sometimes these new designs "give and take" type care requirements from the customer aren't understood, or the design of the product is not desired, AND absolutely sometimes it breaks and needs service!

  On the self clean oven service issue, it was one of those design issues where it requires a customer to run their clean cycle more often, which can be aggravating compared to previous designs.  If this isn't kept up it doesn't work like we would all expect.  ******* *** knows this, and customers should not have to try to do this to keep their oven clean.  Ms. ******** was given a full refund.

  Concerning the washing machine mold issue, this has been a common issue of most front load machines since 1995.  Consumers must run a sanitize cycle every so often with some chlorox. However the savings per year in energy and dollars far outweighs this.  With her problem though, we still had the factory replace her dispenser drawer at no charge.

  Icemakers on all brands are problematic, but our protection plan covered it at no cost.

  Not sure of the new dryer issue, that seems to take longer to dry her loads. , but we will get it checked and get it resolved.

  On her ***** microwave.  Recently she just had an issue, and she chose not to extend the protection on this appliance. Because of that, we offered her $300. cash to pay for the service call, or put it towards a new one, and she refused.

  I believe the facts of this history show we are taking care of her, her real service issues, her dissatisfaction of some products designs, and throwing additional money at a service issue because we do care.

  In summary,

  1. She got a full refund for her range, that we did have some push in.

  2.  Her icemaker is repaired.

  3.  We replaced her soap dispenser at no charge on the washing machine.

  4.  We Will give her $300. of our money to pay her service cost of her microwave.

  So, at this point, she has paid ZERO!

  I have honored my promise that we would make good on all these issues, and all along the way we have.

   

  Sincerely,

  Mark Lynch

  President.

   

   

  Customer Answer

  Date: 01/25/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 

  Mr. Lynch has not done anything for us other than make telephone calls for schedule repairs for the appliances that we purchased extended warranties for.  In addition, he offered me $300 to replace an appliance that cost me $1,300.  I do not consider that very helpful. Interestingly enough, I contacted ***** directly concerning the issue we are having with the microwave and there is a Class Action lawsuit against ***** for the very same issue we are having.  ***** is in the process of reviewing our claim form and they will most likely be replacing the microwave for us.  Jarrad M******, the salesperson who worked on our issues with us from Jeff Lynch said he spoke to his ***** representative and that his representative was not willing to help us.  I would imagine that that conversation did not happen since as the consumer I was able to get more help than the ***** representative was willing to provide.

  As far as our oven situation, that too fell under a class action lawsuit and as a result of me dealing directly with *********, I was able to receive a full refund for my oven that did not SELF CLEAN. Mark Lynch did absolutely NOTHING to help us.

  Finally, I have had 2 other front loading washing machines.  A ********* and an **********.  I did not have mold growing in either of the dispensers on those machines.  The technician who came to our house told me the mold issue is a known issue.  Again, this is totally ridiculous.  After he installed the new dispenser, we now have standing water in one of the compartments and have to drain that daily.  Again, NOT VERY HELPFUL.

  For a Christian based, family run company, Jeff Lynch does not care about their customers, they lie and they most certainly do not stand behind the products they sell.  I will never do business with them again and will tell everyone I know how horrible they are to deal with.

  I'm sure after all of this, Mark Lynch will continue to do nothing to actually help us, so I will continue to deal directly with the manufactures of these appliances and get my money back so I can purchase good working appliances from a reputable establishment.

  Shame on you Mark Lynch, Shame on You!  You should not continue your false advertisements! You should advertise that when "****: happens don't call us unless you have an extended warranty!!!

  Ideally, I would like all of my money back and Mark Lynch can have the garbage, high end appliances back that he sold me!  Complete Garbage!

  
  Regards,
  
  ***** ********

  

  Business Response

  Date: 01/25/2023

  Dear BBB,

  Please refer to our last response.

  With this type of unreasonable, ridiculous request, and to listen to the untrue accusations --to continue any further discussion is insanity from our stance.

  Sincerely,

  Mark Lynch,

  President

  Customer Answer

  Date: 01/27/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  
  Jeff Lynch as done nothing to help me to resolve my issues other than schedule 2 service repairs under the service warranty the I purchased.

  I have documented proof of how the manufacturers are willing to do more to help and that Mark Lynch is lying.

  What can be done to let other consumers know how Jeff Lynch does not stand behind their products unless the consumer has an extended warranty?
  
  Regards,
  
  ***** ********

• Initial Complaint

  Date:08/19/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a refrigerator on Saturday 7/16/22 for $3942.96. We set up delivery and installation for 7/18/22. They came when they said and installed the refrigerator and moved our old one to the garage, and disposed of the one in our garage that had broken. We were very pleased until a couple of weeks later we noticed the floors near the refrigerator were warped. It was Sunday evening 7/31/22. We immediately pulled the refrigerator away from the wall to see what it could be from and water was coming from the hose connected to the water spout in the wall. My husband grabbed a wrench to see if it needed to be tightened and the water stopped. We cleaned up the water and kept an eye on it to make sure the leak completely stopped. We put a dehumidifier and fans in the area to try to dry up what we could. Monday morning 8/1/22 when Jeff L**** opened I called to see what we needed to do. They asked me if we stopped the leak and I told them we did, they said they will try to get someone out to look at the problem. After a couple of returned phone calls, the earliest they could send someone was Friday 8/5/22. Tony G******* came and took pictures of the damage and I emailed him all the pictures we took on the night of the leak, he said I would have a response in a couple of days. I followed up on 8/9/22 and he told me to contact Kyle Long. I called him on 8/10/22. Kyle found my file, looked it over, and asked a couple of questions about what happened. He said he would take it to Mark L**** to see what could be done. Kyle called me back later that day and said Mark L**** said it isn't their problem and I need to file a claim with my homeowner's insurance. I asked to speak with Mark to discuss the matter and I was sent to his voicemail. I left a message. I called back on 8/12/22 to follow up but was also sent to Mark's voicemail. I left a message. I called again 8/18/22, I left another voicemail for Mark L****. I do not believe this was investigated or handled properly.

  

  Business Response

  Date: 08/23/2022

  We have turned this over to our insurance for them to investigate and resolve this issue.

  Thanks,

  Mark L****, President