Business ProfileforMetro Tech Services

I had a phone call with ******* due to a range electrical misfire. ******* also advised they would take care of of any costs. They told me a tech would be coming out on 5/21/2024 to perform service. An employee from Metro Tech Services in Greenville showed up to my house and advised me that only an inspection would be done. The employee tested my voltage on the outlet and informed me I only had 10 on each pole and needed an overall 120 volt which would caused the misfire. He advised me to contact an electrician. I had a certified electrician come out to my residence on 5/22/2024 to test our outlets. After he completed testing the outlets and breaker box he informed me we had 120 volt and that everything looked good. I contacted Metro Tech to advise them of this error and if they could send someone else out to fix the issue. The woman that I spoke with at Metro Tech was EXTREMELY rude and after telling me because the ticket had closed, I needed to contact ******* again. I questioned her as to why I would need to do that considering it was an error on their part. She became hostile and would not let me speak to a manager and abruptly hung up on me. I tried to call back multiple times and she would just pick up the phone and proceed to hang up on me time after time. I ended up having to pay the electrician $100 to come out and tell me that everything was fine. Also I had to order the parts, which was another $100, and fix the range myself to get it back up and running.