Complaints

This profile includes complaints for University Medical Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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University Medical Group has 107 locations, listed below.

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  University Medical Group

  7 Independence Pt Ste 140 Greenville, SC 29615-4550

• 

  University Medical Group

  500 Squires Point Ste B Duncan, SC 29334-9398

• 

  University Medical Group

  209 Three Bridges Rd Greenville, SC 29611-7549

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  University Medical Group

  415 Duncan Chapel Rd Greenville, SC 29617-8224

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  University Medical Group

  3911 S Highway 14 Greenville, SC 29615-6138

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/12/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Let me start off by saying, University Medical Group is inexperienced in physician billing and heavily lack in professional customer service. I have spent roughly five hours on the phone with **** ** and ****** physician billing ************ to resolve two claims (one in January and another in February) where the billers submitted claims to bcbs in my HUSBANDS name for MY doctors visit (with my date of birth) . UMG would tell me bcbs stated the service wasn’t covered (melanoma, really? Even tho I explained to them the pathology claim was submitted and paid for the same date of service!) I’m so thankful bcbs called with me on the phone to explain UMGs incompetence. Sadly, I overlooked the error and paid over $200 to ******. It’s been a nightmare trying to get them to file the claim correctly. Four months have passed and they’re still filing it in my husbands name and I can not get a supervisor to contact me to discuss this repeated problem. I’m nervous to continue going to any of their physicians because this will most likely happen again. Also to note, the majority of UMGs billers who answer the phone to discuss this problem are rude and condescending. One of the reps even referred Me to contact my doctors office to resolve the problem. The doctors office said they don’t deal with billing, hence why ****** has a centralized physician billing department. Please get your act together ****** physician billing! Stop making your patients pay for the full bill due to your lack of understanding how to correctly file a claim!!

  Business Response

  Date: 06/13/2023

  I have reviewed this patient's account, for dos: 1/12/23 & 2/8/23, both claims we're filed to **** with patient's name and the spouse's name as the insured. Patient was already refunded $130.22 back to her credit card and $179.98 was applied to outstanding balances $70.08 applied to dos: 11/2/22, $34.12 applied to dos: 12/28/22, $26.39 applied to dos:1/12/23, dos: 2/8/23 $49.39.

• Initial Complaint

  Date:08/02/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 6th, 2021, I visited Prisma Health Hospital in order to conduct my annual checkup (Wellness). My insurance covers my annual check up under "Wellness Program". I emphasized several times to the Doctor, the Nurse, and the Staff that I only needed the tests that are covered by Insurance Co. under the "Wellness Program". Later on, I received a bill for $332.84. I called the Hospital and inquired about the bill. The Hospital had conducted two tests that I did not ask for it nor was it under the annual checkup: The Prostate test; and Diabetes Test. I contacted the Hospital and asked them to remove those charges, however they have not only refused to do so, but has turned in my account to a collection agency. I contacted my insurance co and they also wondered why the Hospital conducted those tests, knowing that it is not covered under the "Wellness Program".

  Business Response

  Date: 08/05/2022

  This charge was billed by University Medical Group. The correct email address to send this to is ******************@prismahealth.org. 

  Business Response

  Date: 08/17/2022

  Good afternoon, 

  After review of account we contacted members insurance company to verify eligibility; Per insurance Rep @ ** State and she said he does not have a grandfathered plan. He will never get a routine exam paid at 100%.  He had one in 2020  was not paid at 100% she said .  His plan only pays for well visits for under 19 at 100%.  She did say that on some plans the diagnosis could make it not pay 100% but this is not the case with this claim. member is responsible for balance and has been placed back in collections. 

  Customer Answer

  Date: 08/18/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  
  

  The Prisma Health care knows very well what types of tests are included under the "Wellness" and should had only conducted those tests, though they went further to conduct unwanted tests so that they can unfairly charge the patients for additional tests.  I do not agree with their reasoning and their reasoning based on previous Annuals since those were not related to their conduct for this charge.  This is an illegal, unfair treating of patients.  I will take further legal actions in Small Court.