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Business Profile

Medical Equipment

Medbridge Home Medical, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Equipment.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/29/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a CPAP machine from *********** in Gastonia,N.C. Mid October 2023. I was charged an inital amount,and set up on autopay for future charges.I never used it,and returned it back to ***********,unused,and in perfect shape,on Nov. 12th 2023. I was told by the employee there would be no futher charges,and she was sending an email to Medbridge before I left.She sent it,and I left. I was charged again on Nov 13th,2023 for $ 59.75,and I would like it refunded back to my card. I have emailed tne company multiple times,with no response. I want my money back.

    Business Response

    Date: 02/08/2024

    I have requested a refund for this customer through our patient financial services team. This patient did not return the device on 11/12/23. He returned it the next day and we have a signature from the customer for that day. He should not have received a charge for the device. Let me know if you have any questions! Thank you! 

    Reese V*******
    Manager, Branch

    Customer Answer

    Date: 02/09/2024

    Better Business Bureau,

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ***** *****

  • Initial Complaint

    Date:11/14/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have had a CPAP machine for a couple years and I am used to getting notifications about supplies that are available through my insurance plan. In the past, I have received supplies from a different company and have never received a bill.. I had never heard of MedBridge until I noticed a charge from them on my credit card account that I did not authorize (see attachment). Customer service is unhelpful. I googled this company and found others having similar issues. I will be glad to return whatever supplies I am being charged for. It’s very sad that this company is taking advantage of people who struggle with sleep apnea and need to use a CPAP.

    Business Response

    Date: 12/02/2022

    We apologize for any inconvenience caused to the consumer.  We have attempted to reach the consumer at the number provided to discuss the concerns listed, but we have been unable to reach the consumer.  A message was left for the consumer to reach me, Stephanie, at *************

Medbridge Home Medical, LLC is NOT a BBB Accredited Business.

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