Business ProfileforH D Auston Moving Systems, LLC

The company was easy to reach and talk with. When they offered advice and answered my questions. The day of the move we were a little surprised by the size of the truck; but they said no everything would get on to the truck. Well, it didn't. When you are moving and closing on houses, you need to get everything out. The company delivered the truckload the next day but the extra belongings did NOT make it for over a month! We do realize mistakes can be made and because of closings and traveling back and forth from South Carolina to Virginia, I was fine with the few days of delay. But they couldn't seem to be able to schedule the delivery of the remaining belongings. We are not talking cross country; pretty straight run up routes 85/95. It got so bad and we really needed our lawn mower, my husband drove back to pick up the mower and a few other things. You call and ask when and it's "I'll get back to you". Three days later you call and it's "I'm waiting on a call back" or "I'm looking at the schedule". I can be very patient; too patient according to my husband. I thought my move would be completely over by Mother's Day. Memorial Day. Just before Father's Day. And the final delivery was done by an outside contractor.

We acknowledge there was a disconnect and we failed to meet expectations. This incident does not represent our operational standards. We deeply regret the lack of clear communication. Please be assured that we will handle this matter internally. Moreover, we are committed to ensuring we have taken every possible step to address your concerns. Our unwavering goal is to achieve 100% customer satisfaction; we accept nothing less. While we understand apologies cannot change what has happened, we sincerely request a second chance to demonstrate our true capabilities. We are grateful for your candid feedback, Hardy.