Business ProfileforBig 'O' Dodge

On Thursday September 7th, I picked my car up from the dealership from getting a full brake service. Less than 72 hours later, on Sunday September 10th, the rear passenger tire suspension/control arm fell apart causing me to momentarily lose control. This caused my car to be deemed as totaled. Once being notified that the appraisal was complete, I contacted the service manager on September 21st to inform him that we would be sending someone out to investigate/inspect the car as that is where the car was towed with the expectation that they would look at it. That, of course, did not happen. I reached back out to the service manager on October 5th and left a voicemail, which I never received a call back. I started a case with **** on October 7th. I learned from my insurance company on October 31st that they have been in possession of my totaled car as of September 27th. Speaking with my insurance, they informed me that the dealership was not supposed to release the vehicle without my permission. This is avoidance and getting rid of evidence! We have our theories, but someone did something wrong and need to be held responsible. I have had to get a new car with a cap payment as that one was paid off. I am traumatized from the incident so much as now when I drive, my hands hurt from gripping the wheel so tight in fear of losing control again. I have ER bills that I can't afford to pay. This could have been fatal. It isn't right that I am literally having to pay for their negligence! They need to be held accountable before someone isn't as lucky and bless as I am and is seriously injured or worse.