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Business Profile

Payday Loans

Integrity Texas Funding, LP

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payday Loans.

Complaints

Customer Complaints Summary

  • 26 total complaints in the last 3 years.
  • 9 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/31/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A vehicle purchased at auction with Integrity Texas Funding as lienholder requires a lien release or a letter of "no interest" in order to be registered by the new owner. We do have the Repo Affidavit's but Texas DMV requires the lien release or a letter of no interest. The auction the vehicle was purchased in is not able to issue the release. If you could please help sort this out it would be greatly appreciated!

    Business Response

    Date: 04/02/2025

    Integrity Texas Funding, LLC (“Integrity”) has received the above-referenced complaint from *** ****** ********. Integrity takes consumer complaints seriously and appreciates the opportunity to respond.
    We reached out to *** ******** and mailed her a lien release to the address provided. I am pleased to report that *** ******** was satisfied with the resolution.
    Thank you for allowing Integrity to respond to *** ********’s complaint. We hope you find this information helpful, and should you need to speak with me directly, please feel free to contact me as noted above.  Integrity appreciates your time and consideration in this matter.

    Sincerely Yours,
    INTEGRITY TEXAS FUNDING, LP

  • Initial Complaint

    Date:03/10/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, I am reaching out from Standard Remarketing/Charity Auto Donation which are sister companies. We are trying to retrieve a lien for the 2007 Toyota Sequoia that was donated to us. We have been unable to find the correct company that took over Integrity Texas Funding in Uvalde, TX for a few months. Attached is the completed Title and re-assignment form. Both the donors **** *** ****** have also been unable to find any information on Integrity Texas Funding. The DMV is requesting for us to have lien in order to proceed with the donation. If anyone can help us retrieve the lien that would be very helpful. If any there is any further questions or concerns, please contact me. Email - ***************************** ***** * * ***** ******** ***** **** ******

    Business Response

    Date: 03/20/2025

    INTEGRITY TEXAS FUNDING LP
    ** ***** **
    Greenville, SC  29615                                                                                            Phone:  ************

    March 20, 2025


    Better Business Bureau
    Attention: Cindy R*****                                                                       via electronic upload
    *** ***** ****** ****** ***** *
    Greenville, SC 29601

    RE: Charity Auto Donation
    Complaint ID: ********

    Dear Ms. R******

    Integrity Texas Funding, LLC (“Integrity”) has received the above-referenced complaint from Charity Auto Donation. Integrity takes consumer complaints seriously and appreciates the opportunity to respond.

    We understand Charity Auto Donation is attempting to obtain a lien release for a 2007 Toyota Seqouia that *** **** used as collateral for a loan. The Advance America title department mailed the necessary documents, including a notarized lien release and a "One in the Same" letter, to their address on March 14, 2025. Both documents may be used to obtain a new title with the Department of Motor Vehicles. Should you have further questions or concerns, please contact Advance America’s Title Department at ***** *********

    Thank you for allowing Integrity to respond to Charity Auto Donation’s complaint. We hope you find this information helpful, and should you need to speak with me directly, please feel free to contact me as noted above.  Integrity appreciates your time and consideration in this matter.


    Sincerely Yours,

    INTEGRITY TEXAS FUNDING, LP

  • Initial Complaint

    Date:12/13/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to get a lien release on my vehicle for numerous years. I have not been successful at all. My lien was back 5/23/2009, I have reached out to everyone possible, and my call is forwarded or requested to fax this or email that. Years later I still am not able to get a clean clear title. I am needing to title my car in the current state I am living in. This is very frustrating and getting a lien release should not be this difficult.

    Business Response

    Date: 12/20/2024

    December 20, 2024


    Better Business Bureau
    Attention: Cindy R*****                                                                       via electronic upload
    *** ***** ****** ****** ***** *
    Greenville, SC 29601

                RE: ******** ********
    Complaint ID: ********

    Dear Ms. R******

    Integrity Texas Funding, LLC (“Integrity”) has received the above-referenced complaint from *** ******** ********* Integrity takes consumer complaints seriously and appreciates the opportunity to respond.

    Please be assured that Integrity is compliant with state and federal laws and has committed no wrongdoing. Upon researching, the vin number that was included in the complaint from ******** ******** is listed under ******* **** When *** *** did not make payments as agreed, Integrity assigned *** ***’s loan to ******, dba ******* Loan Services, (****) and has no further interest in the loan. To further investigate, Integrity reached out to *** ******** on December 18, 2024, and has not heard back from her. Nonetheless, Integrity forwarded a copy of the complaint to *** ******** ******, the Senior Manager Customer Support for *** *** ****** informed Integrity that the debt was sold to ******** ****** ********* in September of 2012. With that said, if *** ******** wants to discuss a resolution, she should contact ** at ***** ********.

    Thank you for allowing Integrity to respond to *** ********* complaint. We hope you find this information helpful, and should you have any follow up questions, please feel free to contact me as noted above. Integrity appreciates your time and consideration in this matter.



    Sincerely Yours,

    INTEGRITY TEXAS FUNDING, LP

  • Initial Complaint

    Date:08/07/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a loan through a title loan agency. The loan has been paid for 2 years. I went to get my title in order to sell the vehicle only to find out that there is still a lien on the title. I have made phone calls and was told that my title was in the mail. Here we are 2 months later and there is no title. I called the local title office to see if maybe the lien had been released. I was told that the lien was not released and I would not be sent a title because it was electronic. I just need a clear title for my vehicle.

    Business Response

    Date: 08/09/2024

    INTEGRITY TEXAS FUNDING LP
    ** ***** **
    Greenville, SC  29615                                                                                            Phone:  ************

    August 9, 2024


    Better Business Bureau
    Attention: Cindy R*****                                                                       via electronic upload
    *** ***** ****** ****** ***** *
    Greenville, SC 29601

    RE: ******* ********** 
    Complaint ID: ********

    Dear Ms. R******
    Integrity Texas Funding, LLC (“Integrity”) has received the above-referenced complaint from *** ******* **********. Integrity takes consumer complaints seriously and appreciates the opportunity to respond. 

    *** ************ lien has been released electronically and a confirmation has been emailed to address provided.

    Thank you for allowing Integrity to respond to *** ************ complaint. We hope you find this information helpful, and should you need to speak with me directly, please feel free to contact me as noted above.  Integrity appreciates your time and consideration in this matter.



    Sincerely Yours,

    INTEGRITY TEXAS FUNDING, LP

  • Initial Complaint

    Date:07/31/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 6/28/2024 I went to Credit Services Organization at **** ******* **** **** ** El Paso Texas 79915 for a vehicle title loan. I was approved for $1205 and was told that if I gave the amount due before the scheduled due dates that I would be credited towards the principle balance. So on 07/25/2024 I went in before the scheduled date of 07/28/2024 and gave the first scheduled payment of $254.44 because they said that for a good review that I gave them after the loan on 06/28/2024 a $100 credit was applied to the first payment. But then they said that the payment of 254.44 and the $100 credit would NOT be credited because I failed to make a payment before the 07/15/2024???? I feel that I was deceived and purposely lied to since the attached document says that my first payment is not due till 07/28/2024. I understand that such loan companies have the authority to charge outrages interest rates but its not right for this company to lie and deceive me about the "due dates". I humbly request your assistance, thank you

    Business Response

    Date: 07/31/2024

    INTEGRITY TEXAS FUNDING LP
    ** ***** **
    Greenville, SC  29615                                                                                            Phone:  ************

    July 31, 2024


    Better Business Bureau
    Attention: Cindy R*****                                                                       via electronic upload
    *** ***** ****** ****** ***** *
    Greenville, SC 29601

    RE: ****** ******
    Complaint ID: ********

    Dear Ms. R******

    Integrity Texas Funding, LLC (“Integrity”) has received the above-referenced complaint from *** ****** ******. Integrity takes consumer complaints seriously and appreciates the opportunity to respond. 

    An investigation of the complaint proved the company committed no wrongdoing.  *** ******** account was credited the $100 as promised and as showed by the receipt he attached to his complaint.  If he has any further questions about his account or the credit, he can contact ********** ********* ******* ******** ******* ** *************

    Thank you for allowing Integrity to respond to *** ******** complaint. We hope you find this information helpful, and should you need to speak with me directly, please feel free to contact me as noted above.  Integrity appreciates your time and consideration in this matter.

    Sincerely Yours,

    INTEGRITY TEXAS FUNDING, LP

  • Initial Complaint

    Date:05/06/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a title loan with this company they gave me a lien release that was not notarized I cannot get a phone number or a way to contact them for over a year to get a notarized lien release or get it released at the Texas *** I cannot get my car titled properly because I cannot get a legal notarized lien release to give to the Texas *** for them to release it

    Business Response

    Date: 05/16/2024

    INTEGRITY TEXAS FUNDING LP
    ** ***** **
    Greenville, SC  29615                                                                                            Phone:  ************


    May 16, 2024


    Better Business Bureau
    Attention: Cindy R*****                                                                       via electronic upload
    *** ***** ****** ****** ***** *
    Greenville, SC 29601

    RE: ******** *****
    Complaint ID: ********

    Dear Ms. R******

    Integrity Texas Funding, LLC (“Integrity”) has received the above-referenced complaint from *** ******** *****. Integrity takes consumer complaints seriously and appreciates the opportunity to respond. 

    Upon receipt, the name provided on the complaint was incorrect. We apologize for any inconvenience and delay in responding to the complaint. After investigating, a notarized lien release has been mailed and emailed to the address provided and I am pleased to report that *** ***** was satisfied with the resolution. 

    Thank you for allowing Integrity to respond to *** ******* complaint. We hope you find this information helpful, and should you need to speak with me directly, please feel free to contact me as noted above.  Integrity appreciates your time and consideration in this matter.



    Sincerely Yours,

    INTEGRITY TEXAS FUNDING, LP

  • Initial Complaint

    Date:04/22/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I need this company to release the fraudulent liens they are holding on my vehicles for both of my vehicles. Someone needs to contact me asap!!

    Business Response

    Date: 04/29/2024

    April 29, 2024


    Better Business Bureau
    Attention: Cindy R*****                                                                       via electronic upload
    *** ***** ****** ****** ***** *
    Greenville, SC 29601

    RE: ****** ******
    Complaint ID: ********

    Dear Ms. R******

    Integrity Texas Funding, LLC (“Integrity”) has received the above-referenced complaint from *** ****** ******. Integrity takes consumer complaints seriously and appreciates the opportunity to respond.

    Please be assured that Integrity is compliant with state and federal laws and has committed no wrongdoing.  To further investigate and resolve the matter, Integrity reached out to *** ****** for additional information via email and phone on April 23, 2024, and has not heard back from *** ******* With that said, if *** ****** wants to discuss a resolution, he should contact Integrity at *************
    Thank you for allowing Integrity to respond to *** ******** complaint. We hope you find this information helpful, and should you have any follow up questions, please feel free to contact me as noted above. Integrity appreciates your time and consideration in this matter.


    Sincerely Yours,

    INTEGRITY TEXAS FUNDING, LP

  • Initial Complaint

    Date:03/12/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We tried to get a copy of our title with the TX DMV and they stated this company still had a lien on our Ford Explorer 2009. This vehicle has been paid off for years at this point but the DMV stated this company did not send over a release of lien. We cannot find any contact information for this company in order to get this resolved. This seems very fraudulent and we hope we can get our copy of the title and release of lien as soon as possible.

    Business Response

    Date: 03/19/2024

    ********* ***** ******* ** ** ***** ** *********** **  *****                                                                                            ******  ************
    March 19, 2024

    Better Business Bureau
    Attention: Cindy R*****                                                                 via electronic upload
    408 North Church Street Suite C
    Greenville, SC 29601

                RE: ****** ********
    Complaint ID: ********

    Dear Ms. R*****,

    Integrity Texas Funding, LLC (“Integrity”) has received the above-referenced complaint from Mr. ****** ********. Integrity takes consumer complaints seriously and appreciates the opportunity to respond. 

    Mr. ********’s lien release has been emailed to the address provided.

    Thank you for allowing Integrity to respond to Mr. ********’s complaint. We hope you find this information helpful, and should you need to speak with me directly, please feel free to contact me as noted above.  Integrity appreciates your time and consideration in this matter.


    Sincerely Yours,

    INTEGRITY TEXAS FUNDING, LP

  • Initial Complaint

    Date:02/28/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    So 2/2/24 I bought a car that had no title I was aware of that but not that it had a lien on it from 2019 did a vin check on the vehicle it came up clean no active liens or anything negative against the title. They won’t communicate with me nor a banding title company to just find out if a release was issued. I understand privacy concerns were not asking for the release itself or any personal information or the air the person breathes just if one was ever issued for the vin if it wasn’t I can turn the vehicle over to them and I take the loss of a purchase they’d win either way. The vin in question is ***************** and I can’t just go to the lending agent since their location is 100+ mile round trip

    Business Response

    Date: 02/28/2024

    INTEGRITY TEXAS FUNDING LP
    ** ***** ** *********** **  *****                                                                                            Phone:  ************

    February 28, 2024


    Better Business Bureau
    Attention: Cindy R*****                                                                       via electronic upload
    408 North Church Street Suite C
    Greenville, SC 29601

                RE: **** *****
    Complaint ID: ********

    Dear Ms. R*****,

    Integrity Texas Funding, LLC (“Integrity”) has received the above-referenced complaint from Mr. **** ****** Integrity takes consumer complaints seriously and appreciates the opportunity to respond. 

    Integrity reached out to Mr. ***** and resolved this matter to his satisfaction.

    Thank you for allowing Integrity to respond to Mr. ******* complaint. We hope you find this information helpful, and should you need to speak with me directly, please feel free to contact me as noted above.  Integrity appreciates your time and consideration in this matter.


    Sincerely Yours,

    INTEGRITY TEXAS FUNDING, LP

  • Initial Complaint

    Date:02/16/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 27, 2024 I traded in a 2015 Ford Fusion and I had title lien on this vehicle and the dealership said that they could pay off the vehicle. I provided them with the account number and phone number of the location. I check was cut and mailed to Integrity Texas Funding. I spoke with A Cindy at Integrity Texas Funding and she informed me that she mailed a check on February 5, 2024 to Corporate office of the title company. I have spoke with that office and they say they have not received any funds. I have been calling Cindy for the last week and she will not take my call, all I can do is leave a message. The title company has also reached out but no response. Just trying to figure out what they did with the funds. Just want the loan cleared up. Interest is being charged daily

    Customer Answer

    Date: 02/23/2024

    This matter has been taking care of.

    thank you

Integrity Texas Funding, LP is NOT a BBB Accredited Business.

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