Business ProfileforSkyZone Trampoline Park

On 2/24/24 I signed up for a membership at Defy Greenville. Upon signing up for the membership I asked the representative at the counter does this membership auto renew or do I have to cancel on my own to avoid charges to my card and the representative said it does not auto renew. On 03/24/24 it was a pending charge on my bank in the amount of $65.07 which is the cost of the membership. I contacted the location and asked why was I charged and how do I cancel. At that time I was sent a cancellation form and the person apologized for the information I received and told me they would submit an escalation for refund since it was on the 1st day of renewal I could receive my money back. I received an email from the escalation team telling that they cannot refund me due to a contract being signed regardless of what the person told me and the only thing they could do is offer 2 months of jump time even though I explained I would not be able to use the jump time at all. I am requesting full refund due to the fact that I was told inaccurate information at the time of registration by the representative. The new membership has not and will not be used. I requested the cancellation the same day of the charge so it is no reason why I cannot receive reimbursement for the charge and membership to be canceled. If the representative would have said I had to cancel and it auto renews then I would have done that. But being told one thing by an employee and then corporate saying something different is not fair at all for the customer.