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Find a Location

Palmetto Bath, LLC has 1 locations, listed below.

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    Business ProfileforPalmetto Bath, LLC

    Baths
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 7/13/2023

    Years in Business: 4

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    Palmetto Bath provides the installation of baths, showers, bathroom conversions and walk-in-tubs. 

    Business Details

    Location of This Business
    181 Johns Rd Ste A, Greer, SC 29650-4715
    BBB File Opened:
    1/11/2023
    Years in Business:
    4
    Business Started:
    11/18/2019
    Business Incorporated:
    11/18/2019
    Accredited Since:
    7/13/2023
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mr. Conan Edwards, Founder/CEO
    • Mrs. Michelle Edwards, Office Manager
    Contact Information

    Principal

    • Mr. Conan Edwards, Founder/CEO

    Customer Contact

    • Mrs. Michelle Edwards, Office Manager

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/11/2023

    Complaint Type:
    Product Issues
    Status:
    Answered
    Palmetto Bath installed one combo shower and tub and one standup shower for me and my wife. The project went horribly wrong, and we are looking for answers and haven't received any as of yet. We had wall damage and also have a bouncy drywall in the bedroom next to the shower after a nightmare installation. Our trim work was shotty and the shoe molding on the wall was cut incorrectly and our new tub isn't leveled correctly either. We also have had the shower glass doors readjusted twice by Justin. The main reason for our concern is that the acrylic that was installed is cut into 3 pieces and is lined with silicone holding it together and therefore will inevitably leak in our view. We have a leak under the house at the drain line of the new standup shower. I am asking the company to either redo the project correctly or we will take legal acI also called Palmetto Bath and asked a few questions why we had these issues, and the company says they are a 5-star company and don't ever have to come back to perform a service call to rectify any issues. I didn't get any answers, so I drove up to Palmetto Bath located at 181 Johns Road and asked to speak to the owner and boy was this a treat for me and my wife. I had the pleasure of meeting Conan E****** the owner and he wasn't pleasantly amused by my questions and rudely shoved me out the door for asking about our damage and really got upset about me asking about a moisture barrier and told me acrylic is 100% waterproof and no moisture protection was needed behind the shower or combo shower /tub, but I disagree because when acrylic is cut into 3 sections and not measured correctly this can cause the seam lines to quickly leak. I will share pictures below and I hope Palmetto Bath does the right thing and will try to fix this mess of a job.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jacqueline B

    1 star

    05/21/2024

    Questionable business practices. Fail to disclose true cost. I purchased a walk-in shower in November 2023, remove existing tub from Palmetto Bath. I decided to purchase an offered option; shower seat. After the fact, in April 2024, it was revealed to me that the seat cost Palmetto Bath 294.38. Company charged me 1188.00 for the seat. Cost, according, to company itemization provided me in April; 294.38 seat 20.60 tax 97.41 portion of commission paid to Sales Consultant 97.41 portion of commission paid to installer 126.64 cost of marketing to generate sales appt 214.32 general overhead, office staff, liability and workman comp insurance, payroll taxes, 401k matching, profit sharing, training, utilities etc

    Palmetto Bath, LLC Response

    05/30/2024

    Five weeks after Ms. ******** project was completed and paid for she claimed she went on ****** and found a seat that cost only $200. She also claimed that she paid $1200 for the seat and demanded a $1200 refund based on her finding a different product on ****** 5 weeks later while she continued to enjoy they seat we provided, installed and put under a lifetime warrant for both parts and labor. She has never made one complaint about the **** ***** seat we installed and provided, but rather believes she is entitled to a FREE seat because she found a different product on ****** and that we should have used a cheaper product and install it at cost. She also took her claim to small claims court and DID NOT win her request for a free seat. Furthermore, after discounts she actually paid 974.16 and NOT the $1200 and $1188 (price before discounts) which she has falsely claimed in her complaint here. A breakdown was provided to her in court as a demonstration on what it cost our company to provide and install a **** ***** seat at a 12.6% Gross Profit for the company which is consistent with our overall gross margins. This complaint has no merit and is simply a request for unjust enrichment and should be removed.

    Local BBB

    BBB of Upstate South Carolina

    BBB Reports On

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