Complaints

This profile includes complaints for Weed Man's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Weed Man

  2571 E Phillips Rd Greer, SC 29650

• 

  Weed Man

  2435 E North St PMB 133 Greenville, SC 29615-1442

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not sign up for 2024 seasonal services. However, I just received an email bill and invoice in my mailbox for vegitation control in the amount of $126.88. I do not have a contract with them nor did I sign up for services. Invoice # ******

  Business Response

  Date: 04/15/2024

  I think this was submitted for our business in error?  We do not provide a service called "vegetation control" nor do we service New Jersey.  We are in the upstate area of South Carolina.  If this was for a property in South Carolina vs. the address provided in New Jersey, please provide the SC property address and we will be happy to look further into this. 

• Initial Complaint

  Date:08/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 25, 2023 weed man came out to spray my lawn and ended up deciding on their own that I needed a crabgrass treatment. They didn’t contact me for permission and charged me an extra $82 when I contacted Weedman about the extra charge I was told by a woman by the name of Tess that she would refund that charge to make it right. I told Tess that I did not want their services anymore because I don’t trust them. They are refusing me the refund now because I decided to cancel their service even though she claimed I would get a refund. I was left a voicemail today, August 1 stating that I needed to call them to discuss the refund. We have nothing more to discuss. They spent my money without permission and I’d like my money back!

  Business Response

  Date: 08/14/2023

  Mrs spoke with Ben Thurmond in our office and signed up for services on May 22, 2023.  She came on after we had already completed our pre-emergents for this season.  She agreed to 6 remaining applications which included our Lawn Health Application 3, 4, 5, 6 & 7 as well as a post emergent Crab Grass Treatment (due to her missing the pre-emergents for the crab grass).  An order confirmation listing each of these services and pricing was emailed to her on 5/22/23 at 2:48pm and opened by her on 5/22/23 at 3:45pm.

  We also sent Ms. ***** an e-mail on 6/21/23 regarding her upcoming Crabgrass treatment letting her know that it may fall on the same day or around the same time as one of her regularly scheduled treatments.  Due to the timing of this application, we strive to put the right product down at the right time.  This email was sent on 6/21/23 at 9:30am and opened by her on 06/21/23 at 11:18am.

  We ended up completing Mrs. ******* Lawn Health Application 4 & Crab Grass treatment both on 07/25/2023.  Her card was processed for the payment of both those applications.  Mrs. ***** called in and accused us of double billing her.  When we tried to explain that we in fact completed both of those applications, she got very upset and said we were trying to scam her and would not listen to our response.

  We did want to maintain the relationship with her and we offered to write-off the charge for the crab grass treatment.  We refunded the payment to her **** on 08/02/23 in the amount of $82.00.  Her account has been canceled with us.  Mr. ***** sent a message in on 08/09/23 along with pictures indicating concern about discoloration on the lawn.  We reviewed it and tried to reach out to him by phone.  We left him a detailed message, letting him know that the discoloration was not an uncommon issue given the very high temps that week.  It was tip-burn.  A reaction to the severe high temps that the product had.  We explained in our message that this is something that will not permanently damage her turf, but will grow out likely with her next mowing.  We also confirmed in that voice message that their refund was processed as promised.

  We would welcome the opportunity to continue working with Mr. & Mrs. ***** as we are confident that we can be a trusted partner with them and provide them with the results they are looking for on their lawn.

• Initial Complaint

  Date:06/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been extremely dissatisfied with their service for lawn care and weed management for many months. It appeared for many months they were delinquent in performing any legitimate services. When I asked them to come out, I stress that they must contact me or my wife before come to our property, and it was documented and the service manager agreed, as we were looking at other management companies and getting quotes. Not only did they not contact us, they applied a weed application and then formally charged us $250. When I called and said that I would not pay for this, they agreed For a full refund. We were only refunded half. It’s taking me two weeks, and I still have not been able to get my full refund. They are frauds, liars, and worse their product and service is trash. I would avoid this company at all costs., not only because of their poor service, for business management, and for ethics, but also for fraud ing customers.

  Business Response

  Date: 06/12/2023

  For customer service reasons, we agreed to a refund on a disease application.  Due to a clerical error it was only refunded at 50%.  Mr alerted us to this on June 1st and we researched on our end and corrected it on June 2nd.  We let him know that we corrected it and that he should see it on his card within 3-5 days depending on his bank.  We called him again on June 7th to make sure he had received the full refund.  To our knowledge, this was fully resolved.  There was no ill intention, and as soon as we were aware of the error, we corrected it.

• Initial Complaint

  Date:09/19/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted with Weed Man in January, 2021 for assistance in controlling the weeds in my front and back yard. Their treatments were ineffective, so I complained to them directly. They attempted on multiple occasions to send "specialists" out to correct the situation, and the owner came once to try to resolve the problems. All attempts failed, so on June 1st, I requested a refund for services in the amount of $1482.70. The response was that they would send a free "specialist" to assess my problem, again. A month later, someone came to treat my yard, who was apparently not a specialist. He treated my yard, again with no impact, and I received another bill for another ineffective service. Now I am receiving harassing letters from a collection agency demanding payment of said bill. Please see photos attached taken in May of 2022 of my yard completely overgrown with weeds, which is 100X worse than it was when first started. I am requesting that the bill collection be stopped and that the company refund the amount due to me of $1482.70. I believe this company is scamming people like me, making us invest large sums of money, trusting them to care for their lawn, with no ability to do so. I've given them every opportunity to correct the situation, but they have failed to do so. https://**************************************************************

  Business Response

  Date: 10/05/2022

  We have been unsuccessful in multiple attempts to reach customer.  Our goal is to communicate to come to a reasonable solution.  A refund of services from 2020 to the present is not a reasonable request or solution.

  
  We did mistakenly treat and charge for one service after the customer requested cancellation.  As soon as our error was realized, we immediately corrected it and made it right by refunding the customer for that service.

  
  Ms. **** began services with Weed Man Lawn care in 2020. She began midway through the year at our Lawn Health Application 5. Ms. **** Received services for 2 years with only one year being a full completion of all applications. We offer free service calls to our customers that they may utilize between regularly scheduled applications. While we service property generally about every 6-8 weeks and treat the lawns with the right product at the right time, we do not see the lawns everyday as our homeowners do. We stand behind our program and we know that with a working partnership we have a successful program. Turn around time on the lawn is dependent upon the condition of the lawn when we start treatment. While we do stand behind our work and our program, we do not guarantee a weed free lawn. There are many environmental factors that we cannot control that contribute to weeds on the lawn.  Ms. **** utilized one service call with us for weed issues during her tenure with our company.  She did not make us aware at any other time during her services that she was unhappy with results or service.

  
  The property is a fescue lawn which is a cool season grass. This grass type is known to struggle with viability during our hot summer months. As a result of this it is encouraged that Fescue lawns receive an aeration and overseeding every year. Ms. **** had this completed in 2020 and 2021. The best defense against weeds is a THICK healthy lawn. This minimizes room for weeds. Based on the thickness of the lawn at the start of our program the process to get the lawn where it needs to be with density could be several years based upon the sized of bare areas. Several of the pictures provided by Ms. **** show density issues throughout the lawn which is why these specific areas are struggling with weeds.

  
  We would welcome the opportunity to have open discussion with the customer as we would prefer to part ways on good terms or to reconcile and retain her business.

  Customer Answer

  Date: 10/05/2022

  Better Business Bureau:

  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint. I have checked and double-checked my email inbox and voice mails for any missed calls,

  or messages from Weed Man, but have not found any. The best way to reach me is via email, as I work during the day, and often cannot answer.

   

  My request for a full refund is not unreasonable, and I would like to use an example to demonstrate why I'm entitled to a full refund:

  If I were to spend $1700 (roughly) on any item, such as a new sofa, or for a service such as home repair,  I would reasonably expect the item/service I paid for to be delivered and to be satisfactory. If I did not receive my sofa, or if

  the repair man failed to make the repairs agreed upon, I would not be expected to pay anything at all.

   

  I contracted with Weed Man, paying in advance for their professional expertise and assistance in eliminating weeds in my yard. The amount of weeds in my yard never decreased during the nearly 2 years they serviced my yard, and in fact increased to
  

  the point now where at least 50% of my yard is covered with common, every day weeds including crab grass, dandelions, clover, button weed and more. My yard has never looked this bad in the 23 years I've lived here.  Any "professional weed expert"

  should have been able to rid my yard of these common weeds immediately. I've complained directly to franchise twice, and on one occasion, the owner came out to the house and expressed dissatisfaction with their progress. He promised to make

  some changes that would yield better results immediately. I did not get results, but I did get more weeds. I complained again, this time requesting a refund since it had become apparent that they were not capable of controlling the weeds.

   

  If I'm not expected to pay for a sofa I never received, or a repair that was never completed, why should I have to pay for this service that was never performed? It's not as if I've seen merely "unsatisfactory" results. I've seen absolutely NO results, as

  in NO sofa, NO home repair completed... NO weed control. I'm not willing to negotiate, as may have been the case if service was just inferior. I wasn't expecting complete elimination of weeds, but was promised improvement, which was absolutely not

  delivered. In fact, my yard is SO much worse now than when I first contacted Weed Man, I should be asking for them to pay me for the damage they've caused.

   

  Weed control isn't rocket science, but there is enough science involved that I'm willing to pay an "expert" to manage the process for me. I know what is reasonable to expect as I've had an effective weed control company in the past, in this same

  location, for many years who kept my yard looking great. Unfortunately, that business came under new management/ownership, and the quality of service deteriorated to the point where I had to look for someone else. That's how and why I 

  found Weed Man.

   

   

  I have no evidence that any chemicals were applied, I never witnessed anyone taking a soil sample or otherwise analyzing my yard, and I have  no evidence that weed control 

   

  Regards,
  
  ****** ****

  Business Response

  Date: 10/21/2022

  On 5/31/2022 at 5:04 pm, we received an email request to cancel services and receive a full refund for all services rendered. We responded via email on 6/1/22 (12:24pm) that we would not approve a full refund but would happily schedule a free inspection to address any concerns on her lawn. Unfortunately, this information did not get entered correctly, and she was mistakenly charged for a Round 4 service completed on 7/14/22 that she did not authorize. This was brought to our attention when the customer responded to our email dated 6/1/22 that stated, "not only did you not honor your promise to send a Specialist to resolve my out of control weed problem, ...you CHARGED me for it." As a result, we immediately corrected her accounted and deducted the $80.50 she was charged for that Round 4 service. We also agreed to write-off the balance of her Round 2 and Round 3 services totaling $161 ($80.50/application) despite speaking with her via phone on 4/14/22 (Round 2) and voicemail on 5/19/22 (Round 3). 

  Weed Man is a reputable company that has operated in the upstate of South Carolina for 18+ years. We stand by our product, results, and customer service. As noted above, we do make mistakes. We are, however, committed to creating and maintaining a working partnership with our valuable customers. Thus, we desire to own or mistakes and create a positive path forward. 

  As our customer stated, lawn care isn't difficult. That is a true statement. Effective lawn care, however, does involve elements that we are unable to control. Weed Man plays just one part in maintaining a healthy lawn. We aim to apply the right products at the right time, but simply cannot control the weather temperatures, mowing techniques, watering practices, etc. While we cannot control the before mentioned variables, we can offer free service calls and/or inspections to move struggling lawns in the appropriate direction.

  In summary, we will not provide a free refund. If the customer would like to discuss her lawn further, we're happy to set an appointment to meet. 

  Customer Answer

  Date: 10/24/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  
  As stated previously, I have given this business ample opportunity to resolve the issues, with unsatisfactory results. Why should anyone have to pay for a service that was never provided? A reputable service company would keep coming back, after receive the first complaint, until the problem was solved and the customer was satisfied. I complained twice. The first time, I received one complimentary treatment, which was ineffective, and received no follow-up whatsoever.

  The second complaint was handled improperly, and I did receive the refund for the service I had not requested. This was simply a mistake which was corrected, but the main problem - my yard full of weeds - was never corrected months after my initial complaint.
  

  Why should I pay so much money to have my weeds treated, when I have no physical evidence that any treatment actually occurred? I never saw the technician who applied the treatment, and have no way of knowing if he used the correct treatment or any treatment at all. The increase, rather than decrease in the amount of weeds would suggest that either no treatment was applied, or the application of the treatment was improper. Additionally, I have serious doubts about the ability of the technicians to properly assess the condition of the yard, and the effectiveness of the treatments in order to make adjustments and recommendations as necessary. I paid for experience and expertise, and received neither.

  An example of a recent experience I had with a similar service-oriented business was with a local exterminator. Last year I had a problem with stink bug infestation around my house, so I contacted a Spartanburg exterminator. They treated my house the next day, and a week later, more stink bugs showed up. I called them, and they came back out immediately to treat again, at no additional charge. They checked back with me 3 days later, again 7 days later, and again 2 weeks later to make sure the bugs had been eliminated. They had been. 

  I believe a full refund should be issued, less the amount that has already been refunded. I will, however, consider a partial refund just to settle this issue. If we can't reach a reasonable dollar amount for my lost investment, I reserve the right to escalate my  complaint and seek legal assistance to recover my losses.

  
  Regards,
  
  ****** ****

• Initial Complaint

  Date:06/09/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Weedman to perform lawn care on my property. The first application I waited a few weeks after barely seeing any weeds killed and contacted Weedman to complain. They said they would bump up my next treatment. After the second treatment I didn’t notice much change again. I contacted them to complain and took pictures of the yard. Again, they would not send someone out to spot treat the weeds but they wanted to speed up my next service to dump more chemicals on my lawn (which they claim they don’t want to do). So I had 3 treatments in roughly a 2-2.5 month period. Normal treatments are every 40 days or so. Then I had core aeration done as part of the package I was paying monthly for. They left a door hanger stating what was done and that $0 was owed. The 6th of June I called to have a Manager meet me on site from Weedman to discuss the displeasure I have in their service. I was told someone would call me to schedule it. The following day I got a call from a Manager who just left my house and stated I didn’t have a weed problem and called me a liar. I told him to cancel my service. On 6/8 I got a charge for $30.26 and $104.00. I called Weedman to understand why I was being charged after I cancelled. They explained that I was monthly and the services rendered cost more than I had paid in to it at the time. I told them they bumped up my treatments to charge me more money instead of spot treating. They said they don’t slot treat because they don’t want to dump a bunch of chemicals on the lawn. But they were quick to dump 3 treatments on my lawn in a very short period of time. I’ve still got weeds in my lawn and my front yard looks worse now than when they took over.

  Business Response

  Date: 06/23/2022

  As a representative of Weed Man, I want to first apologize for the frustration you have experienced while utilizing our services. Our goal as a lawn care professional is to establish a partnership, with two-way communication, which would lead to establishing and then maintaining a healthy lawn.

  
  In regard to the lawn health applications completed (Round 1 - March 4, Round 2 - April 14, and Round 3 - May 12), we practice a process called Integrated Pest Management (IPM). IPM helps us to determine the best course of action when treating a lawn. In other words, we try to apply the “right product at the right time.” Various weeds require different herbicides, application rates and/or timing between applications. Thus, we stand by our recommendations to perform the next application versus a “spot” treatment. We also completed a Core Aeration on 6.2.22. This is a service that does not directly control weeds but does play a vital role in IPM. A core aeration extracts cores of soil, thatch, and grass from the surface to increase nutrient availability, water penetration, soil air exchange, and reduce compaction.

  
  With that being said, it is also apparent that we failed at our commitment to have a partnership based on “two-way communication.” This is demonstrated through our failure to call and schedule a time to meet with you directly to discuss your concerns. You made this request known to our office on 6.6.22. While we did perform an inspection on 6.7.22, we called “after” the inspection was complete and never met with you directly.

  
  We do guarantee our services and would welcome the opportunity to re-schedule a time to meet with you and discuss your concerns.

  
  Payment for services rendered should be completed.