ComplaintsforToyota of Greer

• Initial Complaint

  04/25/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I bought a car on March 16th, 2023. I have not Recieved my license plate yet. ******* says to call Toyota of greer about my plate. I’ve called them numerous times and cannot speak to anyone about this, I have also left messages. My temp plate is going to expire soon, I need to know what’s going on.

  Business response

  05/05/2023

  The customer's tag and registration were completed and we overnighted the license plate to the customer for delivery on April 28, 2023.
  
  Nothing herein, by statement, omission, or otherwise, shall be construed as an admission of liability or wrongdoing by the business nor shall anything contained herein waive any rights, remedies, or defenses available to the business, such being expressly reserved.

• Initial Complaint

  03/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 2/28/23 I purchased a 2019 Rav4 LE from Toyota of Greer. I went looking to trade my Jeep in on a Corolla Cross, I was told they didn't have any in stock /didn't know when they would have any. I test drove a 2023 Rav4,the payment was going to be $787/month, out of my budget. I asked the sales person to get me my keys to my car, I would just save some money for a down payment /come back at a later date as I couldn't afford that payment. I kept being told you'll save so much on gas its worth it. I am a single mom and I know what I can pay and cant. they had be me look at used cars and offered me the 2019 Rav4 at a more manageable price after a good bit of haggling on it. I asked for the keys to my Jeep to leave 4 times and not once were they given to me, I felt pushed and bullied to purchase a car i did not want! was told I'd have 45 days before my first payment, nope 30 days. a week ago (hadn't had the car for 30 days yet) I reached out to the service department due to the brakes being bad (squealing, alot), the side mirrors shake to where it is hard to see out of them, the air conditioner makes a noise constantly and the roof leaks into my car when it rains!! I went and had it check, service manager stated he found all the problems and needed approval from the sales guy and used car manager to fix these things without me paying for it and they both said nope it is the responsibility of the customer! How is a car i have had less than 30 days that is leaking water inside the car my responsibility? this is an issue that was there prior to purchasing. I know i bought a used car but even a used car shouldn't have this many issues and they refuse to do anything to fix it, can't get a call back, nothing and I am to the point of letting it go on my credit and put it back on their lot and be done with it. their sales and management team is awful, they push you into things you clearly state you don't want and try to make it like they are helping you or doing you a favor

  Business response

  05/09/2023

  The business reached out to the customer and set an appointment for her to bring her vehicle in. The customer did not show up to or call to reschedule the appointment.

  Nothing herein, by statement, omission, or otherwise, shall be construed as an admission of liability or wrongdoing by the business nor shall anything contained herein waive any rights, remedies, or defenses available to the business, such being expressly reserved.

• Initial Complaint

  02/13/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I purchased a used vehicle in December 2022 and traded in my vehicle. I was given a one month temp tag for the vehicle and after 30 days, I still had not received my new tag. After calling the tag office, I was told that they never received the info. When I called Toyota of Greer, they said they were having trouble getting the paperwork. At this point the temp tag was over a week expired. They said they sent me another one and I had to call 5 times to get them to actually send it. To this point, I still have not received any information on if they were able to get the tag paperwork and they will not return my phone calls.

  Business response

  03/23/2023

  
  

  The vehicle was fully registered by the dealership with no outstanding tasks on our end. We have not heard anything else from the customer and it is our understanding that they are satisfied at this time.

  Customer response

  03/27/2023

  Yes it has resolution

• Initial Complaint

  01/17/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  We purchased a new 2022 ****** **** in November 2022. We were told at the dealership while buying the vehicle that we would receive a second keyless entry within 60 days of purchase. I have called the dealership and have been told that there is no second keyless entry unless I purchase it from the dealership. I have contacted Toyota corporate and I was told they aren't sending out keyless entry remotes that the dealership should have provided it if they told us we would get two. I received two valet hard keys to be able to unlock the driver door but I only have one keyless remote that allows us to operate the vehicle. The dealership needs to honor what was told to us when we purchased the vehicle by providing a second keyless remote as part of the purchase of a new vehicle.

  Business response

  01/19/2023

  It is our understanding that the customer is now completely satisfied.
  
  Nothing herein, by statement, omission, or otherwise, shall be construed as an admission of liability or wrongdoing by the business nor shall anything contained herein waive any rights, remedies, or defenses available to the business, such being expressly reserved.

• Initial Complaint

  12/14/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I have been trying to get Toyota of Greer to stop contacting me since 2018, this includes all forms of contact. I still receive mail from them every couple of months. I have contacted them, as well as Toyota's corporate customer service number every time yet I keep receiving mail from them. The case I have open with Toyota is ************ and their first record of contact is from 2018. I just want them to stop contacting me.

  Customer response

  12/14/2022

  The last letter I received on 12/12/22 should be attached. Toyota customer service can verify that I have had an open case with them about this since 2018

  Business response

  12/30/2022

  At the customer's request, we have removed him from all marketing campaigns, placed him on the "do not contact" list, and notified all applicable third parties of his request as well. We cannot guarantee that no future communications will be received by the customer; however, we have done everything within our control to limit the possibility of it.

  Nothing herein, by statement, omission, or otherwise, shall be construed as an admission of liability or wrongdoing by the business nor shall anything contained herein waive any rights, remedies, or defenses available to the business, such being expressly reserved.

• Initial Complaint

  10/05/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Purchased a used car from them on September 3rd 2022. I received a phone call from them on Sat. October 1st stating that they had listed the wrong odometer reading on the loan paper work and it magically fell through, and that I needed to come in and sign with a different bank. After doing some research I found that this should have been resolved within 10 days of the sale. Not nearly a month later. I informed them that I would procure my own financing. After speaking to a couple different folks while procuring new financing the term spot delivery scam got thrown around a bit. I am not saying 100% this is what has taken place, but something feels off. I am seriously considering taking my business else where. I have left voice mails and emails stating I do not want to sign with their “back up” finance company and would most likely want to return the vehicle and get my down payment back.

  Business response

  10/13/2022

  It is our understanding the the customer is now completely satisfied.
  
  The business’s response shall not, by statement, omission, or otherwise, be construed as an admission of liability or wrongdoing by the business nor shall anything contained herein waive any rights, remedies, causes of action, claims, or defenses available to the business, such being expressly reserved.

• Initial Complaint

  08/30/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Hello, I was in the process of purchasing a new vehicle and paid a $1000 deposit to Toyota of Greer on December 10, 2021 in order to get an option on a new truck. With the long waiting time on the vehicle I decided not to move forward with the purchase and requested a full refund of my deposit. I reached out to their salesperson by email (Amber T******) on January 10, January 11, January 21, February 6 and February 10 without answers. I also called multiple times thereafter their accounting department, finance department and went at multiple occasions to the dealership to talk to the general manager but was never met by him or anyone else. My last try was a few weeks ago and the salesperson told me no-one could meet me to discuss this issue and to come back another time... It has been going well over 9 months and do not know how to get my deposit back. Thank you.

  Business response

  08/30/2022

  It is our understanding the the customer is now completely satisfied.
  
  The business’s response shall not, by statement, omission, or otherwise, be construed as an admission of liability or wrongdoing by the business nor shall anything contained herein waive any rights, remedies, causes of action, claims, or defenses available to the business, such being expressly reserved.

• Initial Complaint

  08/09/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I purchased a 2018 Toyota Camry in June 22, 2022. As of August 1 I had received no paperwork from the bank or about the tag. I called the dealership and spoke with the lady who did my financing. She said the the financing fell through but not to worry she had another bank and nothing would change. She scheduled an appointment for me to come back Thursday to sign with a new bank under the same terms. She was not there when I arrived at the scheduled time after driving 45 minutes to get there and they said she took the day off. Then Friday I called and they said she was no longer with the company, but that the finance manager would call me back which never happened. Now Monday I still haven’t heard anything so today I called back and they said the finance manager would call me today and it’s been several hours and so still have not heard anything. At this point I am considering just dropping the vehicle back off there because I cannot get anyone to help us and I will just take my business somewhere else.

  Business response

  10/12/2022

  Michael C***** – Toyota of Greer - Complaint ID#: ******** – Company Response: “It is our understanding that the customer is now completely satisfied. The business’s response shall not, by statement, omission, or otherwise, be construed as an admission of liability or wrongdoing by the business nor shall anything contained herein waive any rights, remedies, causes of action, claims, or defenses available to the business, such being expressly reserved.”

   

• Initial Complaint

  08/01/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  On December 17, 2021 we purchased a Toyota ********** from Toyota of Greer at 13770 East Wade Hampton Boulevard, Greer, SC 29651. We purchased the car late in the evening and went to dinner and came back to sign the paperwork. The sales person was fine, then we got the Finance Manager Brooke B-----. In addition to adding $10,536.00 in Warranties to the purchase, Inflating the purchase price, and raising the interest. We initially refused the warranties, but she was very persistent and she pre-filled out the Warranty cancellation form in front of us and told us she would file on 3/11/22. As the President of the company, I had my controller with me to purchase the car and Kimberlee witnessed the entire production, that took more than 2 hours after we returned from dinner. Once we fianlly purchased the car we drove it home that night, late around 10:00 PM. When we wanted to pay off the car in full in March, we tried consistently to reach Brook to cancel the warranties that she in boarded into the sale of the car. Here is the timeline: On 3/11/22 We emailed the cancellation form to to Brooke and the Warranty company JMA Group. On 3/31/22 Kimberlee called and left a message for Brooke. No return call. On 4/26/22 Kimberlee left a message for Brook. No return call. On 5/13/22 Kimberlee left a message for Brook. No return call. O7/19/22 Kimberlee left a message for Brook, No return call. Kimberlee re-emailed the cancellation form again to both Brook and JMA Group, no response. On July 25, 2022 I contacted Toyota of Greer and was tranferred to Brook's extension, left a message. On July 25, 2022 I called the Dealership again and pushed for the manager. They gave me a sales manager Named Roger Thaxton. Roger promised to look into the matter and discuss with Brook and resolve. Roger says he cancelled the warranty but it will take time. They owe us $1,355.76 in interest + $10,536.00 in warranty + 5,446 in overcharges. Don't trust this person or company!

  Business response

  10/12/2022

  Michael Connor – Toyota of Greer - Complaint ID#: ******** – Company Response: “It is our understanding that the customer is now completely satisfied. The business’s response shall not, by statement, omission, or otherwise, be construed as an admission of liability or wrongdoing by the business nor shall anything contained herein waive any rights, remedies, causes of action, claims, or defenses available to the business, such being expressly reserved.”

   

• Initial Complaint

  07/29/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I purchased a used 2017 Toyota Tacoma from Toyota of Greer in November of 2021. When I purchased the vehicle Brooke B***** at Toyota of Greer harassed me long enough to buy an extended warranty with the guarantee “a 1% interest rate reduction after I make the first payment and then I can cancel the warranty.” That December, I made the first payment and called Brooke to cancel the warranty. She said it would take 60-90 days to process. I waited patiently, but my payment never changed and when I called back in February. It was still active. I asked to initiate the cancellation process once again. Fast forward a couple of months to May. I totaled the truck. I called Toyota of Greer, and someone in the financing department said it the warranty was never canceled but since the truck had been totaled they could cancel the warranty then and I would receive a refund of a little over $3,000. They said it would take a few weeks to process, and I would receive a confirmation in the mail in about a week. I never received a confirmation so I called back a two weeks later to ask about this status. The lady I spoke on the phone with in the financing department said that the process takes 4-6 weeks actually and I wouldn’t get a confirmation, but she assured me that it was in the works. She told me also that the payment does not come from the dealership, and it comes from the warranty company. Four weeks went by and I called again to check on the status of the refund. The lady I spoke to on the phone this time said that they needed the mileage and it was still processing but the check would be mailed in 1-2 weeks. I asked for an email with some kind of confirmation or a screenshot to see that it was being processed. I never received that even though I was guaranteed I would receive it. I waited for the check for two weeks and it didn’t arrive. So July 27, 2022. I called I called the warranty company, and they informed me Toyota had not started the refund process.

  Business response

  10/12/2022

  ******* ***** – Toyota of Greer - Complaint ID#: ******** – Company Response: “It is our understanding that the customer is now completely satisfied. The business’s response shall not, by statement, omission, or otherwise, be construed as an admission of liability or wrongdoing by the business nor shall anything contained herein waive any rights, remedies, causes of action, claims, or defenses available to the business, such being expressly reserved.”

  Customer response

  10/13/2022

  Better Business Bureau,
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* *****

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