Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/03/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Reached out to Creative Housing regarding the status of my security deposit. Check was issued along with an invoice for a door replacement. Immediately contacted Creative Housing to find out what door what replaced and to get additional information. I'm still waiting for a response after numerous calls, voice mails, emails. When I vacated the house mid-September, all doors were in working order, no damage, nothing. The only door with an issue was the sliding glass door. During my lease, I discovered the previous tenant had damaged the sliding glass door...the outer pane had been busted out. I contacted Creative Housing immediately and was directed to their repair service line. I called and the repair man came out, took measurements and promised to come back when everything was ready. Never heard from the guy again. Door had not been repaired when I vacated the property. The damage to the door did not happen during my tenancy and Creative Housing failed to rectify the situation. I've requested the fee be returned to me and Creative Housing will not respond. This is just one more unprofessional, unpleasant situation I've had with this leasing company that started immediately after I signed the lease and moved in. Will gladly provide all the email communications I've had with Creative Housing to demonstrate how poorly they treat tenants and how unprofessional their communications. I'm requesting the return of the $500 withheld for some unknown door that was repaired.

  Business Response

  Date: 11/09/2023

  Ms. ******** lease began on October 5, 2022, at which time she sent us pictures of the back of the house because she did not like the dryer vent, even though it was up to code and had no problems. At that time, she made no mention of the glass door, which is also on the back of the house. In fact, it was not until November 14, 2022 -- nearly six weeks later -- that she informed us via email that the glass door was broken. We know that the previous tenant did not damage the door because we walked through the house after that tenant had moved out, and there was no damage to the glass door. Furthermore, Ms. ****** toured the house herself before she moved in, and she made no mention of any issues at all with the glass door at that time either. The house was merely one year old and had only had a single previous tenant, so the glass door -- along with the rest of the house -- was very new and still in great condition. She also lived with a dog that would require her to use the glass door multiple times a day as it was the only door that led to the back yard. If the door was already broken, she should have noticed it immediately upon moving in.

  All of this suggests that the door was broken during Ms. ******'s tenancy. Because of this, we decided she was responsible for the necessary repair and withheld $500 from her security deposit when she moved out in the following year.

  However, while we feel justified in keeping the $500 from the security deposit for the reasons detailed above, we are willing to send it back to Ms. ****** in a show of good faith. Because she consistently paid her rent on time, we will take her at her word that she does not feel responsible for breaking the glass door and will return to her the $500 from the security deposit.

  Customer Answer

  Date: 11/13/2023

  Better Business Bureau,
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  However, I'd like to state, the damage was not noticeable unless you were specifically looking. It wasn't until the sun glinted off the shards that remained in the frame that I realized the pane was even missing.

  Hence, the notice of November, when I was letting my dog out the back door and the sun glinted off said shard that I discovered the missing outer pane and reported it immediately to Creative Housing.

  
  Regards,
  
  **** ****** 

• Initial Complaint

  Date:08/09/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Creative housing was managing my rental property. After tenant moved out the owner of the company said “ it look great” After arriving to the house and seeing how dirty and wore out it was I expressed my opinion that it was dirty and bunch of holes, the lawn and shrubs were dead. Creative housing owner told me, that that’s my responsibilities to take care of it. After I send the pictures, that the doors a damaged (the owner of creative housing agreed, that it was a damage) , but after would respond to that matter. The tenants have stolen custom made drapery, ripped the camera ring bell, no shower head in the master bedroom. The management have not return garage opener key, pool key as well as key to arrigation system is stolen. To my attempt to let the owner know, what is missing , I get respond of some sort, that she is busy, but nothing regarding my issue. I have asked a third party to evaluate the property and she confirmed that the house is beyond “wear and tear” condition. I’m not sure, if our standards with CH LLC are different , but they are impossible to deal with. They just ignore my requests and no action taking on at least issues owner agreed as being as damaged. Please help me to resolve the issue, since I’m looking for over $4000 in repairs after tenaants have moved out.

  Business Response

  Date: 08/11/2023

  The South Carolina state law gives 30 days to determine security deposit. The tenant moved August 1st and by the 8th you complained to the BBB.
  The property management contract you signed states:
  3. The Owner hereby gives to the Agent the following authority and powers and agrees to assume the expenses in connection within:
  3 d. To refund the tenant’s security deposit at the discretion of the Property Manager.
  4 The owner further agrees:
  To save the Agent harmless from all damage suits in connection with the management of the here-on described property.
  The house looks very nice, was clean  and we are attaching a few pictures to prove this. You texted me two pictures of very small spots about painting. I explained in the courts I have witnessed concerning security deposits the judges have explained to the owners they  should expect to do painting, carpet cleaning or replacement etc as a cost of doing business. You collected in the 2 years 3 months of a tenant who payed  promptly every month a total of $49,460.00 in rent. There will be business expenses on your part as doing a rental business.
  The tenant had the carpets professionally cleaned by ********* ** **********. They show wear and tear but not damage. You point out the house now not as new but that is what you received $49,460 in rent for use of the house. The painting looked great with just a few touch ups needed. 
  Creative Housing has a book to track keys we received- Border we received front and back door, not a garage key or sprinkler key which tenant agrees he only had front and back key.
  We are having a electrician call you next week to install a new ring doorbell. The tenant did not care for the drapes and wrapped them carefully and placed them in the attic .  We will reimburse you from the security deposit $45 for a new shower head and $25 for a new pool key. .We will reimburse $50 to front door for small painting needed there. 

• Initial Complaint

  Date:04/03/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are leasing a house through Creative Housing. One day we received a call from a worker of Creative Housing saying that the owner of the house that we are leasing received a fine from the HOA because we left a trailer overnight in the street. The fine is $250 and we need to pay it. We asked if we can receive bill, receipt, invoice or proof of this complaint for our records and in order to pay it. They said on 2/23/2023 that they will send us the picture and “We do NOT renew leases of those who do not comply with rules and unresolved HOA violations will result in evictions.” We do not have a problem in paying it or complying with rules, but we do want a receipt, bill, invoice or something for our records and to see that really it is for the HOA. After it they have said two more times that they are sending a receipt but they have not done it. They are increasing every month the quantity, from $250 to $350 because they are adding a “late fee”. We do not know what to do at this point, they said we need to leave at the end of our lease because of this (which is ok) but we feel helpless because they are increasing every month the quantity, they say they are sending the proof but they just do not do it…

  Business Response

  Date: 04/11/2023

  This letter is in response to a complaint which was assigned an ID of ******* sent in by the current tenant.
  
  When the tenants first rented the house, the husband said he had a trailer that he would NEVER park at the house.  Obviously, this is not permitted by ******** Homeowners Association, Inc.  However,
  the trailer was parked right in front of the house on November 9, 2022.  The owner of the house was required to pay the $250.00 fine.  The trailer was once again parked in front of the house on November 17, 2022.  Another $250.00 fine was sent to the owner of the home. The Homeowners Association has 6 pictures of violations taken on sic different dates. They clearly show stark violations.
  
  The tenant is complaining that there wasn’t a bill or receipt to prove that the money was owed.  We are attaching a statement from ******** Homeowners Association for TWO SEPARATE incidents with the trailer parking. We are also attaching 6 pictures from different days of violations. One is for parking on grass, and several are for parking on the street with the commercial trailer.  We think this should certainly prove that the Homeowners Association saw the truck parked outside of the house.  The third page of the lease the tenant signed says that the tenant must follow the Homeowners Association rules. The tenant owes the $250 immediately. We have discussed this with the tenant for months. We are attaching the Homeowner’s bill that the tenant owes and three of the six photos that substantiate the complaints of the Homeowner's Association against the tenant.
  
  Sincerely,
  
  Barbie M*******, Owner
  Creative Housing, LLC

  Customer Answer

  Date: 04/12/2023

  Better Business Bureau,
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. We finally got the pictures and the proof that they were denying for months.  One note that we want to make is that we never got the HOA rules.  We never promised to never park the trailer in the street when we signed the lease because we did not have a trailer, nor have thought about buying one.  We do not like lies and will not accept one.
  
  Regards,
  
  ***** **** ***