Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yes I got my car 2/**/25 the first day of getting car I had a puddle of water in my backseat behind driver side. I told them about that. The did nothing about it. So I also told the same week of buying my car that it was something wrong with it shaking so they told me to go to one place they didn’t fix the problem. So another problem days later my car sounds loud so they had me take it to ***** **** they told me I needed a timing belt that they put on a week ago n they wouldn’t give me my car after having it for three days. After the fact of me calling to check up on it they answer me. So I call family auto to see what’s goin on about my car they seem like nobody wanted to talk to me about my car. So I asked for me money back cause this car is dangerous to drive. Now here we are again 3/20/25. I had them come get my car cause it’s knocking n my a squeaking noise under my car the picked it up from my job today at 11:08 nobody called me n said anything. I called ***** **** n they said they give me a call back. I called at 4:00 pm they I call back at 5;30 no answer. So I call family auto they said they would call nobody called me back at all. So I’m lost to y I gotta get paying car payments first time they had my car three days nobody would tell me anything now today n the same thing. So I feel like they trying to hold my car to see if I make a payment I have a job to get to tomorrow. I’m over the let us fix it m ain’t nothing getting done my car skips after the timing belt was put on a week ago like this is crazy. I want a new car or my money back. My car move slow still I’m scared to drive it to work n I been telling them this since day one they don’t care.

  

  Business Response

  Date: 03/21/2025

  Good Morning,

  Thank you for allowing us to respond to this consumers complaint. At Family Auto of Greer, we strive to provide exceptional service to each and every customer, and are saddened to hear that *** ***** is unsatisfied with her purchase. Customer did purchase a 20**, ****, ******, VIN:***************** on 2/**/2025 from Family Auto of Greer. Customer financed the vehicle with ******** **** **********. Customer bought the vehicle "AS-IS no dealer warranty" and signed a buyers guide acknowledging so. Customer also signed a non-refundable down payment receipt. Family Auto of Greer does not own or operate any repair facilities for customers. Family Auto of Greer does not warranty or finance vehicles, *** provides a 2year/36,000 mile service contract for the vehicles, and ******** **** ********** finances all vehicles sold by Family Auto of Greer. I am confident if the customer calls 864-877-5046 and presses option 2 for customer service, she would be directed to Dorothy, our service manager. Dorothy will be happy to facilitate any repairs and work between the shop, the customer, and *** to make the process a bit easier for the customer. ******** **** ********** is still expecting all payments to be made on or before the due date as explained in the contract, regardless of the status of the vehicle. We understand things happen and I am confident that *** ***** account manager would be happy to explain options to *** ***** regarding payment arrangements, if any are available. We thank *** ***** for her business and are here to help her during this time. On behalf of Family Auto of Greer, I thank you for the opportunity to respond to this complaint. Please let me know if you have any questions or concerns.

  Regards,

  Bailey E****

  General Manager

• Initial Complaint

  Date:11/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Will not honor warranty on vehicle giving me excuse after excuse shouldn't offer if don't want to fix

  

  Business Response

  Date: 11/14/2024

  Dear Better Business Bureau,

  Thank you for allowing us a chance to respond to this customers complaint. I have spoken with the customer and had a chance to visit with him in person. We put his vehicle on a lift on site and inspected his concerns. The customer was under impression that he needed suspension components that he did not need. However, we did find that he did need new cv axles. This work is being completed under warranty. I believe ** ****** is satisfied with the outcome of our conversation. Please let me know if you have any questions or concerns.

   

   

  Thank you,

  Bailey

• Initial Complaint

  Date:08/22/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The car is a lemon and has been nothing but trouble since we purchased it. As we currently speak I am in the hospital having to pay for rides and Ubers to and from appointments. All these people care about is money

  

  Business Response

  Date: 08/23/2024

  Good Morning,

  Thank you for bringing this consumers complaint to my attention. I am saddened to hear of *** ******** current situation and Family Auto of Greer sends good wishes to her and hopes she has a speedy recovery.

  *** ******** purchased this vehicle from Family Auto of Greer on April 6, 2024. She financed the vehicle with ******** **** **********, and bought the car AS-IS no dealer Warranty. She has a service contract with AVP. We are happy to assist *** ******** getting into a shop as we have done before.  

  Attached to this response you will find a "WE OWE" Form signed by *** ********, stating nothing promised, nothing due, nothing owed, all systems check ok, and that she was satisfied with the test drive. You will also find a copy of the buyers guide stating she acknowledges Family Auto of Greer sold her the car AS-IS no dealer warranty, as all of our vehicles come with the AVP warranty/service contract. You will also find a copy of the down payment receipts signed by ** ******** acknowledging it is NON REFUNDABLE. If *** ******** needs assistance getting her vehicle repaired under warranty, she is welcome to contact me directly by calling ************ and asking for me personally. If I am unavailable, I am highly confident that our Service Manager, Dorothy, will be happy to assist in getting the vehicle into a shop. We are here to assist *** ******** in the process of getting her vehicle repaired under warranty. We can also assist in getting a tow coordinated to take the vehicle for repairs. 

  Thank you for providing me with the opportunity to respond to this complaint

  Regards,

  Bailey E****

  General Manager

• Initial Complaint

  Date:05/06/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Title: Beware of Shady Business Practices at Family Auto of Greer From March 1, 2024, to May 1, 2024, my experience with Family Auto of Greer has been nothing short of a nightmare. Let me walk you through the series of events that led to this scathing review. First and foremost, Family Auto of Greer reported my 2006 Honda Accord as an involuntary repossession to *******, significantly damaging my credit score. However, the truth of the matter is that the car was rear-ended and declared a total loss by the insurance company of the at-fault party. Despite the clear evidence that the car was not repossessed but rather destroyed in an accident, Family Auto of Greer adamantly refused to rectify their mistake. Upon contacting them not once, but twice, regarding this egregious error, Family Auto of Greer promised to provide proof that car was paid off,despite they never followed through with their promise, blatantly lying to me and further exacerbating the situation. To add insult to injury, they falsely claimed that I initiated an involuntary repossession, which is categorically untrue. In conclusion, Family Auto of Greer's unethical and deceitful business practices have not only damaged my credit but also caused immense frustration and stress. I implore anyone reading this review to steer clear of Family Auto of Greer at all costs. Save yourself the headache and find a reputable establishment that values honesty and integrity.

  Customer Answer

  Date: 05/06/2024

  Yes family auto of Greer is the as same Carolina auto acceptance, they just use Carolina auto acceptance on your credit report.

  

  Business Response

  Date: 05/06/2024

  Good Afternoon.

  Thank you for bringing this to my attention. *** ******* did purchase a vehicle that was financed through our in-house lender, Carolina Auto Acceptance, LLC. The vehicle was totaled. Insurance paid out, but did not cover the entire balance owed on the vehicle. Regardless, we charged off the remaining balance, did not roll it onto his new vehicle loan, which we also sold him. He got a clean slate on this vehicle. *** ******* has contacted our office multiple times regarding this matter. When it was brought to the attention of myself, the General Manager, on 5/4/2024, I updated our system to show the appropriate reporting to the credit bureau. At this time, we informed the customer then that it would not update to ******* until the first of June, as our system only reports on the first of the month. *** ******* called again this morning, 5/6/2024, and we again explained the circumstances of how our system reports. We cannot force update reporting to Equifax, as our system does not allow it. We even provided *** ******* a letter outlining the circumstances of his old vehicle. I am saddened to hear that *** ******* experience has not been the best this time around, as he is a 3-time customer with The Family Auto Group. We truly appreciate his business and wish we could speed up the reporting of the equifax report, but to my knowledge we are unable to do so.

  *** ******* should see an updated Equifax report on 6/1/2024

  Thank you, BBB, for allowing us to respond to this customers complaint. I truly hope this clears up any confusion this customer may have. Should he have any questions he may call me directly at the dealership or email me at ****************************

  Regards,

  Bailey E****

  General Manager

  Customer Answer

  Date: 05/06/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau,
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** *******

• Initial Complaint

  Date:07/31/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I PURCHASED A 2005 ***** ******** FROM FAMILY AUTO GREER SC HWY101 ON 1/23/2023 . THEY STILL HAVENT GOT ME MY VEHICLE TITLE AN NEEDS SOME WORK ON VEHICLE IT HAS A 2 YEAR WARRANTY ON VEHICLE. IVE CONTACT ABOUT PROBLEMS AN MY TITLE . I HAVE TRUCK ITS NOT ON ROAD DUE TO ME NOT HAVING TITLE . I WOULD LIKE THE BBB HELP ME GET MY MONEY BACK .I GOT ABOUT $ 16,000 IN VEHICLE . I PAID FOR VEHICLE IN BANK CERTIFIED CHECK . MY NAME JOHNATHAN CELL ********** . I HAVE NOWAY TO GO

  

  Business Response

  Date: 08/04/2023

  We have been in contact with the DMV and facilitating action to resolve title issue.
  

  
  

  Regards,
  

  Bailey E****

• Initial Complaint

  Date:06/29/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a vehicle from Family auto within 2 days the car broke down on the side of the road. It was towed to an auto shop where they replaced the alternator and radiator fan. Within 15 minutes of picking up the car the battery light came on and the ac stopped working. We called the sales team numerous times with no answer or response. We finally spoke with the finance department who said we can not return the car and to take it back to the body shop and she then hung up after placing us on hold

  

  Business Response

  Date: 06/29/2023

  We have no customers on file with this name.

• Initial Complaint

  Date:01/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a dodge journey a year ago with a warranty. The motor blew in the car and we want it repaired, the warranty is still good but they are refusing to fix it 'because the motor costs more than the car is worth' but they are the ones who put the price on the car. We've been stuck going on two weeks with no way to work and hardly getting the kids to and from school. It's a nightmare.

  

  Business Response

  Date: 02/07/2023

  This customer was put into another vehicle. 

• Initial Complaint

  Date:10/24/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased Chrysler 200 on 8/6/22 at Family Auto of Greer. Korie was salesman I was told I had 30 days to put in written anything that was wrong with the car and it would be fixed. On my way home while driving car I noticed car wasn’t in driveable condition. I called Korie to let him know the issues. I called Family Auto and Bailey got on phone and told me Korie couldn’t help me anymore he was just sales person. I explained to Bailey what was going on with car and he told me that I could take it to ***** Automotive Group in Greenville to be fixed. On 8/17/22 I took car to ***** Automotive Group in Greenville to be fixed. On 8/25 I was contacted by ***** saying car was ready. I went to pick the car up I asked the lady was car fixed she said yes. I have the lady on audio/record admitting car was fixed and going over everything with me that was fixed . I got into car and drove it and notice it still was in bad condition. I went back inside to let her know car was still in bad condition. She got the mechanic to come outside to check car he drove car down street. He said car was good and advise me to contact Bailey. I called Bailey letting him know car was still wasn’t fixed and I asked if car could be taken to another automotive/car shop. Bailey to me had go back to ***** to be fixed once again. On 9/7/22 car was taken back to ***** to be fixed. I was called on 10/7/22 saying called was ready be picked up . When I arrived Bailey told me car was in good condition. I asked if he drove it to make sure he said he doesn’t drive the cars. He kept saying car was good and fixed. Notice car pulling to right side I had to drive with both hands on steering wheel and car was smoking. I called Family Auto of Greer to let him know no one answered I left voicemail. I’ve only driven car 5 times since having it. The car has been parked since 10/7/22 because it’s not driveable and in very bad condition. I would like a refund of $2000 deposit and $112 coming out since 8/14/22 weekly.

  

  Business Response

  Date: 12/01/2022

  Customer did purchase said vehicle on 8/6/2022. 
  

  
  

  Customer reported check engine light illuminated on her drive home, and we referred her to ***** Automotive. One coil pack was replaced out of goodwill. Customer later called, stated the check engine light was on again. Referred to ***** Automotive. Motor was replaced under warranty, and I provided receipts to Miss **** when she requested them. These receipts were emailed to her 10/10/2022. It shows how much *** paid to replace the motor. I do not drive customer cars due to insurance purposes. Miss **** retrieved her vehicle. She called later after filing this complaint stating more issues with the car, "skipping and hopping". She requested that I come get the vehicle from her house. I again told Miss **** I do not drive customer vehicles. I told Miss **** I would be more than happy to have her vehicle towed here and asked her to ride with the tow truck driver so I could ride with her and observe issues. She stated she would call me back when she had time. Miss **** has not taken up this offer at the time of this response.
  

  
  

  Our sales staff do not assist in repairs after the vehicle is sold, we have account representatives who are trained in assisting with these situations. Miss ****'s account rep is Nicole. 
  

  
  

  As for refunds, Customer signed a receipt stating the down payment is non refundable. Customer also signed an Arbitration agreement, a standard form all customers sign as part of the sale. Customer took a loan out with ******** **** Acceptance to purchase a vehicle from Family Auto of Greer. Her warranty is through ***, a third party company.
  

  
  

  Customer Answer

  Date: 12/01/2022

  I never received paper work the 2nd time when I picked the car up in October. I asked Mr.E**** for it and he never gave it to me I  didn’t sign anything. The motor hasn’t been replaced car is worse than it was 1st time smoking pulling to the right. I just want car  fixed or my money back. I’ve only drove this car 5/6 since I’ve had it since 8/6/22. I know car was taken to ***** Automotive 1st time because I picked it up there.  I don’t know about the 2nd time. *** wrecker service picked car up 2nd I don’t know if they took it to Family Auto of Greer of of *****  Automotive. When I picked car up in October it was at Family Auto of Greer not Hemly. I was told from Mr.E**** that car was fixed and motor was replace but that’s wrong. Mr. E**** did let me know on phone wrecker could come get car but I would have pay for it. I shouldn’t have pay for wrecker I’ve been getting run around since August. 

  

  Business Response

  Date: 12/20/2022

  The vehicle this customer purchased had a new transmission in it when she purchased it. We replaced the motor under warranty. 
  

  I emailed the customer her paperwork on 10/10/2022 (I have attached a copy of the email with date and time stamp as well as the attachment of the paperwork I sent her) I am also providing the paperwork showing what work was done the first time the vehicle went in the shop before the motor was replaced, after she purchased the vehicle. Notice the payments on the invoices. These were paid by Family Auto of Greer and our warranty company, ***. The vehicle was picked up by *** ***** towing service. We do not use ****. The vehicle was taken to ***** Automotive where the motor was indeed, replaced. I personally visited the shop when it was being done and saw the old motor out of the car while the new motor was being installed.

  
  

  We inspected the vehicle on site after ***** Automotive performed the motor replacement. Once it was confirmed to have no issues, we asked the customer to come retrieve the vehicle.
  

  
  

  ******* called me the day after she picked the vehicle up and stated the the vehicle was having the same issue. Due to the extensive inspection and quality check we did before ******* retrieved the vehicle, I asked her to drive to the premises.  She stated she did not want to, so I offered to have it towed, and said our tow driver would allow her to ride with him to our premises while he towed it.
  

  
  

  I am more than happy to ride in the vehicle with the customer driving to get her view of the situation.
  

  
  

  Family Auto of Greer nor ******** **** Acceptance does refunds/exchanges for customers. 
  

  
  

  Family Auto of Greer and ******** **** Acceptance has offered multiple solutions for the customer. She has yet to take action on the tow offer.
  

  
  

  
  

  Respectfully,
  

  Bailey E****
  

  General Manager