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          Paul Davis Restoration of Greenville and Spartanburg has 1 locations, listed below.

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            Business ProfilePaul Davis Restoration of Greenville and Spartanburg

            Water Damage Restoration
            BBB accredited business

            Contact Information

            1901 S Highway 14

            Greer, SC 29650-4742

            Visit Website
            (864) 801-0018

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            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            3 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 10/12/2012

            Years in Business: 29

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This company offers residential and commercial loss mitigation work, property damage restoration, construction management, drying/mitigation services, contents cleaning/packing/restoration and storage as well as remodeling services

            Business Details

            Location of This Business
            1901 S Highway 14, Greer, SC 29650-4742
            BBB File Opened:
            4/1/2004
            Years in Business:
            29
            Business Started:
            3/1/1995
            Business Incorporated:
            5/5/1995
            Accredited Since:
            10/12/2012
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Business Management
            • Mr. Bruce C Ko, Owner
            Contact Information

            Principal

            • Mr. Bruce C Ko, Owner
            Additional Contact Information

            Fax Numbers

            • (864) 801-3551
              Primary Fax

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: House flooded? Have mold? Follow these tips

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/15/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            My home had a leak in the roof that caused some damage to the roof and interior dry wall. I contacted *********** insurance who then put me in touch with Paul Davis Restoration. Paul Davis Restoration did not perform any services at my residence. PDR simply contracted out ***** Roofing to come take a look at the damage to my roof due to a leak. The technician that was on site advised he received a request for tarping of the roof and mitigation from PDR, who received this request from *********** insurance. I told the technician while he was here that I do not request a tarp on my roof and he said "I have to put it on there so the insurance company pays us, but there will be no cost to you". The technician placed a tarp on my roof without my permission and left. I gave it 2 months and no one contacted me about the next steps, at which point I removed the tarp from my roof and completed the repairs myself, including the nail holes that came about from ***** Roofing placing a tarp on my roof without authorization. No repairs were done on anyone's end except my own. Jenny D****** of Paul Davis is now attempting to place a lien on my home per SC law until I pay them $696.24 for services that never happened.
            Read More
            Read 2 More Complaints

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Thomas M

            08/02/2024

            This experience has been absolutely horrible. Alot of delays and changing what was originally agreed upon. I wouldn't recommend them for any work. Unfortunately we are still dealing with them to complete a job from over 2 months now. Little to no communication until we initiated it. Hoping this gets better but I doubt it. They are getting more unprofessional as time goes.

            Paul Davis Restoration of Greenville and Spartanburg Response

            08/05/2024

            Dear Mr. ****, I hope this message finds you well. I regret any inconvenience caused by what appears to be a lack of communication. Throughout the project, we have maintained regular correspondence with both yourself, as the policy holder, and your partner. Our project manager diligently responds to the emails received from your partner on an almost daily basis. As you are aware, navigating through insurance claims involves a series of steps that can introduce delays. We are required to secure approvals from the insurance company regarding the scope of work and coverage details. Subsequently, we seek your approvals on selections and coordinate scheduling accordingly. Once these prerequisites are in place, we can proceed with the restoration process. We acknowledge that dealing with home repairs can be a daunting experience, particularly while being geographically distant. Please rest assured that our primary objective remains to restore your home to its pre-loss condition and mitigate any associated stress. Thank you for your patience and understanding in this matter.
            Read 1 More Customer Review

            Local BBB

            BBB of Upstate South Carolina

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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