Business ProfileforA Zen Event, LLC

Joy sounded great leading up to my wedding. On the day of the event it became clear that she never intended to fulfill any of our agreements, causing chaos for myself and my family who had trusted her. She sounded fine on the phone, so I would recommend at least doing a Zoom call with her if you still are considering working with her. Joy lied about coordinating with vendors, setting up the reception space, having an assistant on site with her, etc. She cost me so much money, including over $550 when she was not timely in getting my final guest count to my caterer and not bringing any of thousands of dollars in flowers to the chapel, instead I found them dead in a fridge after my event. She slandered me to my vendors when I raised concerns regarding her performance, claiming that I was threatening to not pay all of my vendors and that I was refusing to pay her final invoice (although this had been paid in full). I had to personally apologize to each of my vendors about her.My event would have gone off much better without her involvement- particularly because we assumed that several tasks she promised to handle were taken care of, and we did not find out until the day of the wedding that none of them were done. She was ineffective in working with my vendors, ultimately causing much more confusion, wasted money, and causing myself and my husband to miss an extra hour of my reception when she failed to coordinate our entrance. We were sitting waiting to hear from her after our ceremony until we realized that our plan for our entrance was never actually executed. Our photographer ended up coordinating our entrance at the last minute after we realized we had missed dinner and an hour of our bands performance. Unprofessional does not even begin to describe my experience. She immediately attempted calling everyone we worked with, including our beloved pastor, to try to embarrass, lie about, and demean me to them after I sent an email detailing my concerns to her.

Here is my response to the clients complaints to me:Hi ****** I'm sorry to hear that you are unhappy with our services, and thank you for taking the time to write out all your concerns.Please see my responses in red below.You never reviewed floral order in depth prior to the deadline to change the order, resulting in over $1,000 of unnecessary florals. This is particularly frustrating as I was assured by you that you were taking care of it and reviewing orders closely. I would have thought of contacting the company prior to the deadline had I not been assured to trust that you were reviewing my contracts closely.******, *** services listed in your contract for ******************** Services are as follows:Access to Online Wedding PortalUnlimited phone calls and emails with plannerPersonalized Vendor RecommendationsUse of our decor/inventory the day of the ceremonyCoordinate with vendors to create a detailed wedding day timeline for all parties involved.Review contracts to ensure both vendor and client compliance.Choreograph wedding ceremony processional and recessional Full proposal review is part of wedding planning services, not the coordination services you hired me for. However, when you first sent me the link to the floral order on Aug 21, I briefly reviewed it that evening and responded the following day and let you know that you had ordered more than an ample number of flowers, and you responded later the same day and said, "Yes I got a little excited and might have gone overboard but they were just so pretty! That's completely fine!" You also informed me that this order also included rehearsal dinner florals, and you declined to hire me to help with the rehearsal dinner. So I am unsure how I was expected to gauge your floral needs given those circumstances. But these services were not obligations of mine or covered under our contract, I reviewed your order as a courtesy to possibly save you some money, which I am sorry that I was unable to do. I am glad, however, that I was able to save you from making the same mistake with your rentals and that I was able to save you money in that area.One of the first things I told ***** and ***** when we first got on site the day of your wedding was that this is a perfect example of how having a wedding planner could have saved money from being wasted. I know it is sad to see flowers go to waste, but this is a risk you take when you choose to DIY and you dont have a wedding planner. I am sorry that this happened in your case.You refused to get any centerpieces from the rehearsal dinner site to use at the reception or chapel.You are correct, If you needed help with this, this is something that I would have needed to know in advance.When mys mom came to the *************** the morning of the wedding you told her that you hadnt even been upstairs to check out the reception room. You were hunkered down in the garage with your 2 assistants (aka inexperienced floral arrangers) trying to do flowers. When you went upstairs with my mom you just blamed everyone else saying you couldnt do anything because you thought the furniture was going to be moved the day before. My dad overheard the 2 assistants say they had no idea what they were doing.Yes, your mother came and spoke to me not long after I got on site, and I had not gone upstairs yet. When I went upstairs and saw that none of the furniture had been moved, I began recruiting people to help, and I began moving furniture myself, despite the fact that my contract clearly states that I don't move furniture. We had previously discussed hiring movers to handle the furniture, but you declined stating that you had plenty of people that would move the furniture. I had no idea that you expected me to be the person to be there and direct your friends and family moving the furniture.My contract states that we do not provide the following services:Moving or setting up tables, chairs, or any other furnitureFood/table service, cake cutting, bartendingCleaning, sweeping, mopping, or taking out trash If your event requires these services, professional vendors must be hired to handle these services separately.I have decided that in order to ensure this doesnt happen again, I will be stricter in enforcing this and require furniture movers and cleaners.***se florals were dead in a refrigerator and never used. We received a call on the morning of my wedding that we were to be in charge of transporting these arrangements. I was assured by you that you and your team would arrange all of the florals. ***re was never any indication from you in the months prior to the wedding that no one ever planned to provide our ceremony dcor. This is several hundred dollars of wasted blooms and a complete and total letdown for what I had planned to have for decor for my ceremony.I am unsure what you mean about how I was supposed to provide your ceremony decor. Can you clarify that?It seems that you thought that you were going to have an experienced floral team travel to ***** to arrange your bouquets and bouts, install all the florals at your reception, deliver your bouquets to a different location, pick up the centerpieces from the rehearsal dinner and transport them to the ceremony and reception, install the florals at the chapel, and then transport those arrangements back to the reception after the ceremony, all for $300? Is that correct?Every interaction my wedding party and family had with you was negative. I did not receive a single positive comment about you throughout my entire wedding rehearsal and wedding day.I am sure that your wedding party thought the worst of me, since apparently they were being told that I wasnt fulfilling my contractual obligations, and they probably thought that you paid a professional floral designer to come make your arrangements, and transport and install all your florals. Im sure that if your guests knew that you dismissed your caterer's advice to hire people to clear the trash for your more than 100 guests, and that you declined and volunteered me for the job without telling me, that they would probably be a little more understanding of my disheveled appearance.You let me know that we needed to move all of the furniture in the house just a few days before my event.I began discussing the moving of the furniture at my first site visit when I met your mother and ***** on Sept 13. We discussed hiring a moving company to assist, but you ultimately decided against that because you said you had plenty of people to help with that. We have been talking about the logistics of parking cars and moving the furniture since almost day one.1 hour before my wedding I hear that we are in charge of transporting our bouquets to the ceremony. We are in the rain ******* over to a different house to get these bouquets. No prior notice of this until an hour before my ceremony. This was so immensely frustrating to have in the final stages of planning as nothing had changed with this plan for several weeks, this message could have at the very least been communicated to us much sooner.I was unaware you expected my team to transport. You had the flowers delivered to ********* Front, and put them in the garage and told me that is where you wanted us. I had no idea that you expected us to transport them anywhere.We had several groomsmen and friends at the house the morning of the wedding. Each of them detailed to me how angry they were that you were not directing them at all and instead chose to spend that time chatting with your staff in the garage. I had told you that we would need your help to direct people on where to move furniture, which you assured me you could handle. This was a total lie.If you have any communication where I agreed to manage your helpers moving the furniture in the rental home, can you please send it to me? I am unable to find anything.You claimed that ****** or other family members changed the parking plan when all that was worked out (by ****** and other family) was adding another option for parking if there were more cars. Absolutely refused to have her assistant, that then changed in to a flower arranger walk 2 doors down from the reception to confirm the additional parking option. Very unprofessional to try to shift blame on others when we all were trying to add another option to make things easier. I have several texts with you regarding this plan.Yes, I was informed the day prior to the wedding that there was an additional driveway available for guest parking, which I had no issue with. I did not have appropriate staff available to assist with any tasks related to this last minute change and was unable to help.We have been discussing parking logistics since our first conversation. I was assured the entire time that the majority of the guests would be driving golf carts, and they could park on the pathway across the street from the house. When I suggested possibly hiring a transportation company, you said that it wasn't necessary because you had 2 people that would be able to use golf carts to shuttle people back and forth from the Restaurant down the road. You got permission from security for your guests to park in the restaurant parking lot, and ***** ensured that her nicest 6 seater golf cart was available for yall to shuttle people back and forth like we discussed. I let you know the entire time that the driveway needed to be clear for vendors. If you deviate from the plan in place at the last minute, many times we cannot assist with tasks related to that. I am sorry that upset you.Looking back, I recall several misleading comments from you. This is just off the top of my head, I have several more I am happy to outline if we are unable to reach a resolution. 1) You told me that you would be sure that ****** and I got a plate of dinner. We never got anything from you and only ate with the help of my bridesmaids who made us plates.I spoke with ***** and he confirmed that he had 8 plates of food made for both you and any other VIPs who might not have been able to get a plate. Im unsure why you needed your bridesmaids help to eat - ***** left the buffet out most of the night, since he was blocked in and couldnt leave, but he did confirm he made 8 plates for you all. He couldn't put your plates at your seats because you didn't want seats, but they were prepared for you.2) You told me that you like to be absolutely sure that everything is put back in its place after the party, which implies that you would assist with this. Of course, that was not true at all.Yes, I explained that with every rental home wedding, I take pictures prior to any furniture or decor being moved so that everything can be put back in its appropriate location. Again, I am unsure why you would think that I would be driving back to ***** and assisting with any cleanup or moving furniture when it is explicitly stated in my contract that I don't do that, and I was not contracted for any services after the wedding. So yes, that was not true at all.3) You told me that you would put up signage for the bathrooms as this was a major concern of yours. I provided Restroom signs which were never put up.My concern was not for bathroom signage. My concern was for the septic system of the home being able to accommodate 125 people using the limited amount of facilities that were provided to them.*** only bathroom signage I saw in the decor you provided was the loose sheets of paper with no way to display them. ***re was one sign pointing to the foyer bathroom that was on a stand, the other bathrooms downstairs that we discussed using for guests had personal belongings strewn about and the doors were being kept closed so guests didn't utilize those as much as we had planned. I didn't know how you wanted to display the pieces of paper with "restroom" printed on them, with no frames or way to display.I spent my wedding celebration handwriting bathroom signs with a bridesmaid to be sure that guests knew where to go.Im unsure why you thought bathroom signs were necessary, there were 3 toilets in close proximity on the first floor of the house, and we discussed telling your wedding party and family to use other toilets within the home in an attempt to evenly distribute bathroom traffic.4) You told me that you spend the reception walking the room, checking the bathrooms and other stations, including the guestbook. We ran out of film and all of the party favors I made and only found them after my MIL accidentally stepped on the box full of them during the night. We would have lost all of our pictures and the time I spent making favors had she not stumbled upon this box. *** guestbook table was a complete mess and I spent time during my receptions throwing out film wrappers and used film trays as well as putting new ones out. We had in-depth conversations about how you would be sure to check this table often and make efforts for this to run smoothly.Prior to the reception, I set the guestbook out along with film, instructions, stamps, ink pads, and frames/holders. I left the box with supplies to replenish on a bench next to the table so that it was easily accessible.***** informed me that even though he told you that you needed a couple of people to bus/clear tables, that you declined, telling him that my assistant and I would be bussing tables. This is particularly disturbing because I advised you to hire someone to help you clean up after the caterer left, because of the volume of trash that I expected to be left over. You informed me that it was no problem because the bartenders were handling it, and that you had plenty of people to help afterwards.I spent a large portion of your reception helping to clear tables and take out trash, separating the cloth napkins and gathering all your napkin rings, cleaning up broken glass off the floor, refreshing the dessert table, picking up trash off the floor, and helping to pick up the trash that had been left by your guests throughout the home and yard. I also helped move the first 3 tables to create a space for the dance floor, including myself and ****** assistant moving the first table outside to the porch.I also had to deal with a couple of tripped breakers throughout the evening which affected both the cafe lights on the front porch, as well as the refrigerator in the garage, which caused me to spend a considerable amount of time on the phone with ***** and working with other vendors to work around these issues.We also had a disturbing incident where a person went missing. ***re was a highly inebriated underage person who created quite a scene. She got cut off at the reception/upstairs bar, and went missing after that. Her family came to me and asked for my help finding her. We found her hiding behind the garage bar with the downstairs bartender. I had a brief discussion with a couple of your vendors discussing the legal/liability issues with this, and about whether or not security should be called, but I felt like the situation was contained at that point and I did not take further action because I ultimately didnt want to do anything to disturb the celebration unless it was absolutely necessary.I also had security stop by twice because of the number of drivers who parked in restricted areas, including on the golf course and in front of other peoples driveways, which is one of the things you and I discussed prior as being one of the biggest issues with home based events.In summary, I was quite busy at your reception. I checked the guest book area two or three times throughout the night, and threw away wrappers and trash once or twice, but I was otherwise unable to keep an eye on it. Apologies.5) I have a text from you on 10/14 telling me there is no additional fee for adding uplighting. I received a $60 dollar invoice for this a couple of days later. I would have not approved this.Yes, when I caught the error in your rental order and reduced the number of tables and chairs and then you had to use the credit on your account, we placed the order for the bar, the bar back, and the uplights, there was a $60 balance after we made those changes. I do apologize for calling that no additional charges.I am more than happy to reimburse you for this $60 because of that error.6) You told me that the tables and ************** buys their own pass to access the island, then receiving a frantic call from you during my initial wedding celebrations with family, causing me to have to step away and coordinate their getting onto the island.On Oct 17 you texted me saying, We got gate passes for everyone! Anyone who we might have missed will be able to get on the island by saying they are coming for the ***** weddingI am sorry that you are upset that I had to call you prior to your rehearsal when that wasn't the case.When I spoke with you at the rehearsal, you apologized about this, saying that the gate guard was different and that they had made a mistake. Im not sure why you are upset with me about this when I was assisting with the rental delivery for the rehearsal dinner and I wasnt hired to assist with that event.Obsessed (to the point that we received several comments from guests about your erratic behavior) over a golf cart blocking ***** in the driveway and told my mom it needed to be taken care of. My mom and a bridesmaid (****) went outside and talked to ***** and he said he wasnt worried about it at all. He had no plans to leave anytime soon because he was a thorough and professional caterer.***** came to me when it was time for him to leave and told me that there was a golf cart blocking his vehicle. He asked me to help find the driver, which I attempted but was unable to do. ***** and I went out together and he attempted several golf cart keys that he personally had in an attempt to move the golf cart, but he was unsuccessful. ***** even joked that we were going to pick it up and move it so that he could leave. I am rather shocked that after hearing that ***** was trying to leave and was blocked in by a golf cart, and then walking out and seeing that there is a golf cart without keys in it that is clearly in the vendor parking area blocking ****** ingress and egress, that anyone could just dismiss that as no big deal and walk away without attempting to help. ***** was unable to leave for more than 2 hours after his job was complete. What ***** did was put a smile on his face despite having his time so clearly disrespected, which I commend him for. I am also rather disappointed that you would ridicule me for being concerned that your vendor was blocked in and couldnt go home when his job was done, as I feel that is a huge disrespect of both his and my time.If you had hired appropriate staff as advised, and if your guests had not parked in the vendor parking area, I would have had ample free time at the reception to manage your event as I normally would.My guests told me that you put Reserved signs on tables which confused everyone about where they were allowed to sit. I never mentioned wanting this. I never said that I needed a seat to eat at and repeatedly emphasized that this was not a priority of mine. All this did was confuse everyone. You were unable to direct guests about where to go,When you do not provide seating for all your guests at your reception, it is customary to put reserved signs on a few tables so that you, your immediate families, and your wedding party are assured that they have a place to sit if they would like. I am sorry if that upset you. At the beginning of the reception, I instructed people for about 20 minutes that the tables were reserved for family and wedding party. *** only people confused were the ones that you didnt provide seating for, especially the elderly people. I did my best to accommodate and help them find their way to the sofas.I did not have a place reserved for the two of you, and one of your bridesmaids complained that we did not. So I set a place for you and got you the 2 nonalcoholic drinks from the bar that you requested and put them at those place settings. It was simply there for you in case you wanted to sit down and eat, and to appease her. I am sorry if that upset you.I did not receive a final timeline of the day until I had to ask on the day of my wedding. This timeline was shared with my guests which caused a ton of confusion when it was not followed.You have had 24/7 access to your timeline in Aisle Planner since day one, I was unaware that you wanted me to provide you with any other copy, but was more than happy to do so when you asked.I spent several hundreds of dollars on mints, floating candles (& several other things) you told me to order and never used.Can you please provide me with the info from where I instructed you to purchase these items? I remember advising you not to buy the LED balloons that you wanted to, but I do not recall instructing you to buy anything.***re were floating candles provided but no holders, vases, nothing else. I was unsure how you wanted them utilized. I told your mother that there were decor items that I was unaware of, like the candles, and she said not to worry about it, and to just use whatever we could, that you weren't picky. You had previously sent me photos of the votives, the tapers with brass candlesticks, and you told me about the napkins and napkin rings, and guest book, but I'm not finding anywhere where you informed me about the other candles or mints. All of the items I knew about were installed with no problem.You had initially told me that you had already bought all the vases, candles, and accessories needed for the florals, but then reached back out the day prior to your wedding asking me to bring 10 of my vases for the bouquets, which I gladly did. I had no idea what your intentions were for the floating candles, or what we were supposed to display them in. Can you send me what you have on that, I am unable to find anything?My mom found the foam lights and glasses with lights on the floor in a box and distributed them during the reception.After I bussed and moved the first three reception tables to create a small dance floor, I went and got the foam noodles from your bedroom while you and ****** were standing there, and lit approximately ***** and then distributed them on the dancefloor to your guests. It was at this time that ***** and her assistant were waiting for you and ****** to come out of your bedroom so that they could say goodbye. ***** was right there and saw me lighting up and distributing the foam noodles. When everyone who seemed interested had a noodle, I lit around 6-7 more up and set them on a table next to the dance floor. I did not return the box to the bedroom because I was told not to go back in the bedroom.You demonstrated absolute incompetence in your ability to direct helpers and to lead the organization for my event.I was unaware that you thought I was responsible for getting your helpers to move the furniture in the house. I did not schedule a time for that, I did not charge you for that, and I did not prepare for that at all. My insurance would never cover that, and that is one of the reasons my contract explicitly states that we are not responsible for moving any furniture.Your wedding vendors and I worked together quite well.We needed someone to confirm the address of a house 2 doors down and you were rude to my mother and incompetent in your ability to organize help. You rudely and unprofessionally remarked to my mother that your helpers were ONLY here to do the florals and you refused to do anything to help us, resulting in one of my bridesmaids having to leave our bridal suite, miss pictures, and rush back to the *************** to do this task.I am sorry that my team could not accommodate assisting with any tasks related to this last-minute change. I was completely unaware that your bridesmaid missed any pictures, since this happened at 1pm, and the photographer didn't arrive until 2:30. Again, I am sorry that my team was not able to handle this task for you, but this is one of the reasons I have so many caveats about last minute changes in my contract. You wanted me to send my assistant alone to an unknown house that we didn't even have an address for, and I was uncomfortable doing that. If it had been planned in advance this wouldn't have been a problem.We had several guests in the house who could have been directed by you to help with this. Several of my family members overheard your staff saying they had never made a floral arrangement before, had no idea what they were doing, and that they felt that they had gotten no direction from you whatsoever about what they were supposed to be doing. This is so unprofessional and a total waste of the money you are planning to charge me to have helpers as you referred to them.You were given the option of having an experienced florist make your bouquets and bouts, but you said that was not in your budget. You opted for the much less expensive option of hiring 2 very nice ladies that agreed to help you out with your flowers, since you said you were not picky since you had originally planned for all the bridesmaids to make their own bouquets. ***y both watched the videos you sent multiple times, and I think they did a great job given the circumstances.You left for 2 hours in the height of preparation on our wedding day. I was told that you were using this time to get ready, but this was never mentioned to me or my family until the morning of my wedding.Yes, I left for a brief period, to shower and change into my dress clothes after I had been moving furniture. I was contracted for 10 hours on your wedding day, I was on site for more than *****, and you are upset that I left to shower and change into dress clothes for the ceremony? Why?I came in at 9am wearing a black and white button up shirt, black leggings, and sandals to get my assistants started on the bouquets and bouts, and to finish any manual labor inside the reception space prior to going home and getting ready for your ceremony. I did not charge you for this time according to the guidelines in our contract. I am sorry that you are upset at my appearance for the time that I was there working off the clock doing manual labor.I left to shower and change as soon as I had the opportunity, and was back in time to oversee the arrival of all your vendors.I know that you went to get ribbon for the flowers and am very confused about why this was a priority. I never said I wanted ribbon on my flowers that were champagne colored. I provided white ribbon with the floral materials I gave you. This was a complete inefficient use of time.*** only ribbon that I found in the supplies was a very thin, 1/4 inch size ribbon, which was not appropriate for the bouquets. I provided the appropriate size ribbon at no charge, I apologize that it was champagne instead of white. I already had it at my house, and I picked it up when I went home to shower and change into dress clothes for your ceremony. You then came to my ceremony covered in sweat on your face and with no effort put into looking presentable, your hair was unkept and you were wearing leggings.I did not wear leggings to your wedding. I wore black dress pants and a 3/4 length sleeve black dress shirt, with black flats, and my hair was pulled up in a ponytail. This is customary.We had several guests ask about who that person was who came dressed like that to our event and several concerns from our family and bridal party for why you left for a prolonged period of time and returned covered in sweat, and then acting very erratically at the reception. I dont want to make any allegations but we have serious concerns about this, not to mention the obvious embarrassment of having this at our celebration.I apologize that I appeared disheveled, but I can assure you that I would have been much more presentable if I had not been put in the position of moving furniture.As I have mentioned several times, I am a 47 year old partially disabled woman with a titanium plate in my spine, and I am in need of another. I injured myself moving furniture at your wedding, and when you see me sweating and appearing unwell, instead of checking on me you insinuate that I wasnt sober? On the Wednesday prior to my wedding, I receive my final catering invoice from you and I respond in an hour and 16 minutes telling you the correct amount of guests. I talked with my caterer who said that you had a delay of a day to send this to me and to reach out to him, after which he had already purchased all of the food for an incorrect guest count. This cost me $588.60.***** said you confirmed your catering numbers with him on Tuesday at 1:21pm. ***** said he procured food based on these numbers. You informed me the following day via text at 1:17pm that you had guests drop out and your new numbers were 105/11. I updated the numbers with ***** at 3:47 pm the same day, and he responded at 5:20 pm that his final invoice was not going to be adjusted because he procured food based on the numbers you confirmed with him the day prior. ***** said he would be more than happy to speak with you about this. ***re was no delay after you turned in the reduced numbers, I did everything in my power to save you that money if I could, and I am sorry that it didn't work out.We had extensive conversations about how ****** and I wanted to do our entrance to the ceremony. I was very clear that we wanted to arrive prior to the band playing any music with vocals at all.***re was no music being played for cocktail hour, and your bridesmaids were complaining that it was quiet (and I agreed!) so I asked ****** if he could turn on anything at all just so that it wasn't an awkward silence. Bands usually turn on a prerecorded dinner playlist, which is what I expected. I did not think they would begin playing early, and I am sorry that you are upset that they played/ sang when you were not present.****** and I were waiting around with zero instruction from you about when to come to the reception. Our photographer had to coordinate the entire entrance, which is your job to do. We were sitting and waiting for direction from you and missed so much of our reception due to your lack of direction. Our entrance was only coordinated by our photographer without any help from you and not at all like we had discussed. We missed so much of our bands performance.Your introduction/1st dance was delayed by approximately 15 minutes, primarily because the two of you were not on site and you were not responding to my texts. I coordinated this with both ***** and ******, and began texting you at ****** direction at 7:04pm. When I commented to ***** a few minutes later that you werent responding to my texts, that is when ***** remembered that you didn't have your phone on you, and then she texted *************We were all working together.I relied on you to pick up the food order I had placed at Publix. Publix order-receipt on the 1 out of 3 platters ordered that she pick up clearly said 1 out of 3 on the receipt. You ruined this, causing massive panic for my family who all of a sudden had to spend over an hour going into town to get this order. Your reply to my mom was that you didnt have the full order. It is your responsibility to make sure you are able to fulfill what you promised to me.Yes, you asked if I could stop by and pick up your Publix order, and I said I would be happy to do that free of charge to help you out. I am sorry that the lady didn't give me the full order, and that I wasn't aware that trays were missing.A major important aspect of our wedding was lighting a candle for ****** father. We told you at the rehearsal that you needed to bring one to the ceremony, which you agreed to. I was told that you did not do this.You were misinformed. I gave the candle to the minister prior to the ceremony, and he placed it in its location to the right of the altar and it was lit and used for the ceremony.You told our entire wedding party to leave straight after the ceremony because we did not want any more pictures with them. This was never the plan and created a ton of confusion. Although this is small, this illustrates the dangers of you making orders that you have not confirmed with me and making promises you then broke.***** instructed me to tell the wedding party that they could leave immediately following the ceremony, and I did. ***** said she would be glad to confirm this, and that this is what was on the timeline that she emailed to me on Oct 11. Im unsure what confusion and dangers are that you are referring to.Our day would have been much smoother without your presence. You cannot make promises you dont intend to follow through on and provide total false information. ***se aspects of your work style made your involvement in my wedding feel like a wrecking ball hitting everything I had so thoughtfully planned out for my day.Several of these issues could have been avoided If you had communicated the limits of your ability to help. For example, my family would have been happy to help transport florals however it is absolutely unacceptable for us to just be hearing that we need to do this a couple of hours before I walk down the aisle. Having you as a part of my day was a rupture of trust as well as a total disappointment and embarrassment.I absolutely agree that the majority of this could have been avoided with better communication. If I had known you expected me to transport florals, I could have better prepared you for that. If I had known that you expected me to be the person managing your helpers move furniture, I would have told you that I dont do that, as there is no recourse for nonperformance, and my insurance doesnt cover it. You also told me via text that wedding planners are supposed to coordinate payments but you did not hire me for planning services and I was not contracted to handle any of the finances of your wedding. I also probably gave the wrong impression when I made two site visits that were not included in your contract and didnt charge you for them.From my perspective, it seems a bit as though you hired me for wedding management, but you expected full wedding planning services. I am truly sorry that you thought I was providing services outside of what I was contracted for, but I had no way of knowing that. I have decided to implement a few new processes in order to clarify this for future clients, and to stress that although I will regularly do a little more than what is included in your contract, I am not obligated or responsible for any services not included in the contract or agreed to otherwise in writing by all parties involved.Contract violations:***se are your roles and responsibilities as outline in your contract which you did not fulfill.Coordinate with vendors to create a detailed wedding day timeline for all parties involved.Review contracts to ensure both vendor and client compliance. You did not adhere to the timeline of the wedding. People were told to eat at 6:30 when the timeline clearly stated that the buffet opened at 7:15. Told Maggies mom to get everybody to start eating at 6:30.I texted you Wednesday to let you know that I spoke with ***** and that we were probably going to start food service early. It was *****'s call to have all the food ready at the same time, instead of a separate cocktail hour and dinner. We all discussed possibly having to adjust this because of the weather and the limitations we had because of the drastic increase in the number of guests and size of the house. You and I also had a call where we were discussing the timing of the bands break, and how we wanted to get dinner over with **** so that the band could start to play as soon as possible. That was another reason we moved dinner up. You told us you trusted our decision, and that you werent picky and wanted it to be a relaxed, laid-back, house party atmosphere.Ceremony Day: One planner on site for 10 hours, one assistant on site for 6 hours. I never once heard of any assistant who I am not being charged extra money to have there. This is who we thought would be helping with the manual tasks that you cannot do. Again, like walking 2 houses down to confirm an address. You informed me that the 2 people introduced to as your assistants that would be around until 3 PM then became only able to do flowers so there was NO assistant.I gauge how many hours I need an assistant for based on the scope of the job. I can assure you that you were not charged for something you did not receive. When my 2 regular assistants were not available, I made the decision that I would be coming in early myself, which I let you know about via text message in advance. I did not charge you for the extra 3 hours I was on site, and this more than offset any charges for an assistant included in my package.If you wanted someone to run last minute errands and assist with any other day of tasks, that is the job of a bridal assistant, sometimes called a lady in waiting, or your wedding party - not my staff. I am sorry that you thought that I had scheduled an assistant to be there to run errands for you, but that is not the case.Monitor vendor set-up and performance, and make sure that any final payments and/or tips have been distributed I never even saw you on my wedding day so I had to have a bridesmaid give out tips.If I had been made aware of gratuities, I would have been more than happy to distribute them.Assist with installation of florals and dcor You promised to do the floral order. My ceremony space was only decorated with floral that I oversaw arranging and transporting.Grace and I transported and installed the 4 large flower arrangements to the chapel, and installed all the florals at the reception. Even though we did not charge for this, we tried to help out.*** assistants were hired to make the bouquets and bouts, which they did. I had no idea that you thought that you were getting a full-service professional florist to arrange your flowers, transport to 3 different locations, install at 2 different locations, and strike your florals for $300. I cannot locate any communication between us anywhere where you asked us to assist with installing the florals at the church or asked us to transport flowers anywhere. I am sorry that I was unable to assist more, but if you needed more help I needed to know that prior to the day of the wedding. I thought that you had a large wedding party so that they could help you with all of your DIY tasks, I had no idea you expected us to be responsible for this.Have an emergency kit on hand for common mishaps I never saw you?? I had several mishaps that I could have used your help with.Yes, my emergency kit was on hand, and so was ************ with DJ or band to cue wedding party for ceremony processional, recessional, and reception introductions You were nowhere to be found. My photographer did this.*****, ******, and ********* would be more than happy to confirm I did this, and there are also texts and emails to confirm that I did this.Ensure that photographer has list of preferred shots for post-ceremony portraits You flat out did not do this at all..Yes, I did. I exchanged 15 emails with ***** prior to your wedding, and she informed me that she had everything she needed from you, including the family groupings. ***** said she would be more than happy to confirm this. I also provided a sample shot list in Aisle Planner for you to use as a guideline.Assistance with securing gifts and personal items. Several of my guests came up to me wondering where the card box and gift table was as it was poorly marked and placed.I set up the gift area and the card box that you borrowed from my collection using the existing tables as we discussed, and I personally handed the approximately 20 cards to your mother at the end of the night.Coordinate the return of rentals I was the one calling the rental company after the wedding. You were out of touch and nowhere to be found.On Oct 17, I spoke with both the homeowner and the rental company to schedule the pickup at 2:00 pm Sunday, as it was after you checked out. You are correct, I was not hired for any services after the wedding day, so I let ***** know that I was not the point of contact the day after your wedding because I had another wedding and was unable to help.