ComplaintsforPalmera Vacation Club

Vacation Timeshare

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Initial Complaint
07/16/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Since February, we've been trying hard to get our timeshare canceled by sending emails. In March, we even followed the instructions to contact the Property Team, but we haven't heard anything back. Owning this timeshare has been nothing but trouble for us. It's become a financial burden with very little benefit. The cost of keeping it up is way more than we'd usually spend on vacations, and it's straining our family's finances. We've tried everything to sort this out, but ****************** isn't responding.
Business response
07/20/2024
Elite ************ (ERG) is the management company for Palmera Vacation Club. ERG has no role in anything having to do with membership sales or cancellations. There is nothing ERG can do with regard to this complaint.
Business response
07/29/2024
Palmera Vacation Club is in recent of the recent complaint filed by ***************************, File No. ********. We appreciate the opportunity to address the situation and will reach out to The Member in attempt to reach an amicable resolution. We will report the results back to you once the matter has been completed.
Thank you,
Palmera Vacation Club
Initial Complaint
07/16/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Date of transaction Oct 5 2023 Promised many options to choose from for the Money. Was even shown places at presentation But when we tried the service it was garbage The options were not there.Lied to about what it wud offer Us We wud have had to SPEND even More to book something decent. Dishonest Lied to Did Not fulfill Service as promised Will Not Give Back a Vacatipn Package we have Owned since 2006
Business response
07/23/2024
Palmera Vacation Club is in receipt of the recent complaint filed by *****************, File No. ********. We appreciate the opportunity to address the situation and will reach out to ************* in attempt to reach an amicable resolution. We will report the results back to you once the matter has been completed.

Thank you,

Palmera Vacation Club
Initial Complaint
07/10/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On November 29,2023 the Palmera Vacation Club representative flat out lied about what ****** would do for us. I was looking to get out of a Diamond Time Share Contract. I was told that Palmera had a way to buy out our contract within about 6 months with about $5,000 remaining to totally pay off a new contract with Palmera. In the end we would own ****** points with Palmera with annual fees of about $2,000 per year as opposed to the Diamond shares costing about $9,000 per year. When I tried contacting the representative that sold me on the contract, he was never available and did not respond to messages left. As the months went buy it was clear that I was not getting any response from Palmera. On April 29,2024 I went back to the Palmera office. My representative was apparently not there again. A supervisor came out with a new contract explaining that their had been some mistakes in the monthly billing process and that we needed to update the contract, going from a 15 year contract to a new 10 year contract and that there would be no problems selling our diamond contract. The manager meeting with us simply said that the prior rep should not have told us that he could get us out of the Diamond contract as he did. Actually admitting that we had been lied to. I am *************************************************************************************************************************************************************** ***********, SC. This is elder abuse in it's most devious form. I want help cancelling my contract with Palmera.
Business response
07/17/2024
Palmera Vacation Club is in receipt of the recent complaint filed by ***************************, File No. ********. We appreciate the opportunity to address the situation and will reach out to ************** in attempt to reach an amicable resolution. We will report the results back to you once the matter has been completed.
Respectfully,
Palmera Vacation Club
Initial Complaint
07/01/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Contract Date: October 27,2023 We met with Palmera Group and did not want to purchase additional timeshare. When we were about to leave, they asked if we wanted to get out of the 2 timeshare we had. (one Palmera and the other not) That interested us. Long story short, like others, we were told that they would sell our (other) timeshare. The timeframe was 6-9 months. Our sole purpose was to be relieved of the maintenance fees from the 2 owned timeshares we had. We were reassured by our salesman that 2024 maintenance fees would be our last, even if they (Palmera)got nothing for the 2nd timeshare. The property advertising information form referenced our contract number in their handwriting and is stapled to the contract. Palmera even waived the administrative fee of $599, indicating to us they had some control over the listing and could alter the contract. We believed this was part of our contract. We were also instructed to forward info to their attorney via the provided envelope. Thus, again, believing Palmera would handle the entirety of the transaction. After 2 texts and 2 emails I was referred to talk to what I now know is the listing agent. Vacation Services International. They have stated no affiliation with Palmera. We believed the listing that referenced our contract number was, in fact, part of the contract. At this point, all we want is to be out of the (other timeshare responsibilities before the end of 2024) and will accept that we were taken advantage of by Palmera.
Business response
07/05/2024
Palmera Vacation Club is receipt of the recent complaint filed by *********************, File No. ********. We appreciate the opportunity to address the situation and will reach out to **************** in hopes of reaching an amicable resolution. We will report the results back to you once the matter has been resolved.
Thank you.
Respectfully,
Palmera Vacation Club
Initial Complaint
07/01/2024
Complaint Type:
Order Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I am responding to the letter I received for Palmera LLC.I dispute the $16,713.68 charge from Palmera.The representative for Palmera intentionally provided false information.It was explained to him we wanted to sell our current Wyndham timeshare. We couldn't pay for two timeshares. We would consider buying with Palmera only if the Wyndham property sold.Purchasing with Palmera was the contingency of selling the Wyndham property. We were even told how much the property would sell for and the sell of the Wyndham property would pay off the Palmera property with a very low balance of $2500.00 left to pay for the Palmera property.There was a very long conversation about the sale of the Wyndham property.He stated he could sell the Wyndham property with no problem because it was prime property.I contacted Palmera on the sale of the Wyndham property and left messages on several occasions. There were no return phone calls to address this situation. We finally realized we had been lied to and deceived.I have researched and they have several other complaints with their deceptive practices. An action class lawsuit on these false practices will be filed. Palmera is deceptive to the consumers.We paid every month on time until we realized a scheme of deception was going on to the consumers. This needs to end.
Business response
07/05/2024
Palmera Vacation Club is in receipt of the recent complaint filed by *********************************, File No. ********. We appreciate the opportunity to address the situation and will reach out to ***************** in hopes of reaching an amicable resolution. We will report the results back to you once the matter has been resolved.

Respectfully,

Palmera Vacation Club
Customer response
07/11/2024
As of July 11, 2024, I have read Palmera's response to BBB.
I am waiting on them to contact me for a complete resolution.
Customer response
07/12/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: 21926236
I am rejecting this response because:
As of July 11, 2024, I have read Palmera's response to BBB.
I am waiting on them to contact me for a complete resolution.
Regards,
*********************************
Business response
07/16/2024
A Representative from Palmera Vacation Club reached out to *****************, as promised, on July 11th at 3:31 p.m. While return calls have been missed, we will reach out to The Member, of course, again to discuss her concerns.

Respectfully,
Palmera Vacation Club
Customer response
07/16/2024
I am still waiting on how this issue concerning my Wyndham property will be resolved.
A representative from Palmera called and left a message on 7/11/24 for me to call her. I called and left messages.
The representative called me on 7/16/24 and stated another representative from the sales department would call me before the end
of the week concerning the sell of my Wyndham property.

Customer response
07/17/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: 21926236
I am rejecting this response because:
I am still waiting on how this issue concerning my Wyndham property will be resolved.
A representative from Palmera called and left a message on 7/11/24 for me to call her. I called and left messages.
The representative called me on 7/16/24 and stated another representative from the sales department would call me before the end
of the week concerning the sell of my Wyndham property.

Regards,
*********************************
Business response
07/24/2024
Palmera Vacation Club and ***************** have reached an amicable resolution on this matter.
Thank you,
Palmera Vacation Club
Customer response
07/25/2024
I am thankful Palmera has agreed to terminate the contract.
We have begun the steps toward terminating the contract.
Customer response
07/25/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
I am thankful Palmera has agreed to terminate the contract.
We have begun the steps toward terminating the contract.

Regards,
*********************************
Initial Complaint
05/10/2024
Complaint Type:
Order Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
We purchased a time share through Island Links in *********** in 2014 for $13000 which allowed usage every third year. The time share gave us a title to a portion of the property. Because of declining health issues we decided to visit *********** one last time in 2022 and try to get out of the time share. When we met with the sales people at ************ and asked if we could get out of the contract they said we could pay a lawyer $5000 to get out of the contract or we could "convert" our time share to the Palmera Vacation Club (***) for $5000. By converting to the Palmera Vacation Club we were told that we could get out of the contract by just quit paying the monthly dues. That was the only reason that we spent the $5000 to convert to ***. We have not visited *********** since 2022 and have not paid the dues for the past 14 months and have asked *** to drop us from the club. On April 30, 2024 we received a letter from *** stating that if we did not pay the past dues ($1090) that our timeshare would revert back to the original timeshare at ************. We were never told anything about the timeshare going back to Island Links and there is nothing in our contract about the timeshare reverting back to Island Links. We request your assistance in getting us out of this timeshare as *** lied to us about how to get out of the contract. We have witnesses that heard *** tell us (on two separate occasions) that if we didn't pay the *** dues that we would be dropped from the timeshare.
Business response
05/17/2024
Palmera Vacation Club is in receipt of the recent complaint filed by ***********************. We appreciate the opportunity to address the issue and will reach out to **************** in attempt to reach an amicable resolution. We will report the results back to you once the matter has been completed.
Respectfully,
Palmera Vacation Club
Customer response
05/20/2024
Our attorney resolved the complaint #******** involving Palmera Vacation Club/Island Links.
Initial Complaint
04/22/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
When we signed up for Palmera, we were told that Palmera would sell our Wyndham and we could use that money to pay for our Palmera. After a few years, Palmera still has not sold our Wyndham timeshare. We went in person and talked with an employee (in October 2023) who told us and promised they would sell the Wyndham by the new year. It is now April 2024, and we have heard NOTHING from Palmera and we still have Wyndham. We have tried contacting, but we just get spun around to different people and then hung up on. We were promised it would be sold but, like I said. NOTHING. We are extremely disappointed and ****** off with Palmera. If they were able to actually sell our Wyndham for the specified dollar amount they told us, we would not be so annoyed. Another point to add, they changed our payment to almost double, with guarantee to sell our Wyndham in a 3 month span, again, which hasn't happened. We would like for Palmera to resolve this issue before we have to do more.
Business response
04/29/2024
Palmera Vacation Club is in receipt of the recent Complaint filed by *************************, File No. ********. We appreciate the opportunity to address the matter and will reach out to ******************* in an attempt to reach an amicable resolution. We will report the results back to you once the matter has been completed.
Thank you,

Palmera Vacation Club
Customer response
04/30/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: 21605168
I am rejecting this response because: I have not been contacted by Palmera to solve any issues
Regards,
*************************
Business response
05/08/2024
A Representative from Palmera Vacation Club has spoken with ******************* in regard to their increase in payments, due to their recent upgrade to their Membership last year, as well as the transaction they arranged with an outside Agency to assist in the sell of their Wyndham Ownership. We appreciate the opportunity and are happy to answer any additional questions they may have in the future, and encourage them to contact our *************************** for further inquiries.
Respectfully,
Palmera Vacation Club
Initial Complaint
04/19/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I was sold a timeshare based on a points system with false advertised usage availability. I cannot book at any of the resorts with.my points total rendering all the money I spend yearly to be totally useless. I was shown multiple properties on the tour *** was told I could use my points to vacation at those resorts, however this was not true as all of the resorts require points plus an abundance of cash.
Business response
04/26/2024
Palmera Vacation Club is in receipt of the recent complaint filed by *************************, File No. ********. We appreciate the opportunity to address the situation and will reach out to **************, in hopes of reaching an amicable resolution. We will reports the results back to you once the matter has been resolved.
Thank you,
Palmera Vacation Club
Initial Complaint
03/01/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On 9/23/2024 we were told we could trade our paid-off time share. We would have to make 3 months payment to Palmera and they would send me a check for *********. To use as I please. We agreed. However, the only problem we explained was that I owed the timeshare with my brother. They said no problem. Everything was verified by ********************* and we asked to leave. After 5 months I never received the check. I contacted my brother he said he brought the timeshare. I called ********** and spoke with *******, the supervisor. I was referred to ********************* at ************. He wanted ****** to sell the timeshare in Palmera that I don't owe. He said I am confused. It's like trading in a car. He said the same thing. No worries, he could sell the timeshare. When I get the ******. He was not concerned that my brother never signed. They forgot to contact him. I ask ****************** how you can sell something that I don't owe by myself. I called and asked that the deal be void. My brother has purchased a timeshare. I have stopped all ACH debit. Until we have solutions to the trickery used upon senior citizens.
Business response
03/04/2024
Palmera Vacation Club is in receipt of the recent complaint filed by ***************************, File No. ********. We appreciate the opportunity to address her concerns and will reach out to ******************* in hopes of reaching an amicable resolution. We will report the results back to you once the matter has been resolved.

Thank you,
Palmera Vacation Club
Customer response
03/06/2024
How do I response to the company without closing my complaint. I would like to resolve the problem. Without closing the case. Their answer is to open.
Customer response
03/06/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***************************

Customer response
03/07/2024
I reject their offer. They will not try and contact me for a solutions. That's my problem. I tried to contact them. They give you the run around. Play phone tag. I have this man name *** calling me. Telling me he don't care where I go or went. I have to keep paying him and he will sell the property. Even if I don't owe it. I never met him and I don't what part he play. I am paying for property. I already paid off 10 years ago. Now they want me to pay them for my property. I reject.

Thank you
Business response
03/15/2024
Palmera Vacation Club has spoken with *************************** and a mutual resolution was agreed on by both parties.
Thank you.
Respectfully,
Palmera Vacation Club
Customer response
03/18/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***************************
Initial Complaint
02/26/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I'm writing this complaint to express our deep disappointment and frustration with our experience with Palmera Vacation Services. We were offered a discounted trip if we came in for a brief presentation. However, it turned into a much longer ordeal than we were led to believe with many unfulfilled promises. Your sales team promised us that your vacation plan was better than the one we already had with Lifestyle Vacations,better availability for vacation times, easy to use site, and made arrangements for us to sell the timeshare with Lifestyle. We were told that it would sell about two months from January of 2023 but it has not sold yet, and we are now stuck with two timeshares, which is over $22,000. We were told that the cost of selling Lifestyles membership would pay for a majority of the Palmera membership so we would not have to make payments to two companies for very long. We were also promised that we would own the timeshare with a deed, which we later found out was not true. We have not been able to enjoy the benefits of this timeshare because as I told the agent we can't afford to pay for both, now we're stuck with bills and can't go anywhere. This timeshare has now put us in financial hardship. Due to the lies told to us by your sales staff, we are now making monthly maintenance service fees and installment payments for both Lifestyle and Palmera which is making it difficult to make ends meet. This is creating significant stress and anxiety for our family. We feel lied to and taken advantage of. What's worse is we have tried to correspond with this company many times, and our attempts go either unanswered or dealt with rather rudely. We need to have responses from someone at this company that can speak to you with professionalism regarding our many issues and options for us to be removed from this contract. I also hope that this can be a warning to as many people as possible to stay far far away from this deceitful company
Business response
03/04/2024
Palmera Vacation Club is in receipt of the recent complaint filed by *************************, File No. ********. We appreciate the opportunity to address the concerns and will reach out to ******************, in hopes of reaching an amicable resolution. We will report the results back to you once the matter has been completed.

Respectfully,

Palmera Vacation Club
Customer response
03/04/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*************************

Customer response
03/05/2024
I didn't realize that this case was now closed. I thought I was waiting to see what Palmera would do to solve this issue. So if things don't go well with the company do I then come back and put in another complaint?
Thank you,
*****
Customer response
04/04/2024
I would like to reopen my complaint against Palmera Vacation Club. It's been over a month and no one has reached out to me concerning my issues. This just shows the lack of concern they have for their clientele. Please advise on how I can move forward with this matter.
Thank you
Business response
04/10/2024
A Representative from Palmera Vacation Club has spoken with ******************. It was agreed by both parties that ********************** submission will be forwarded for further review and she will be contacted again by Palmera Vacation Club for discussion. We appreciate the opportunity and will report the results back to you.

Respectfully,

Palmera Vacation Club
Customer response
04/15/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: 21340919
I am rejecting this response because: it's taking a long time to resolve and it feels as though it's being dragged out with not much interaction for there to be a resolution. Due to this reason I am not willing to close the complaint until I've heard something where I can confidently feel as though progress is being made
Regards,
*************************
Business response
04/23/2024
Palmera Vacation Club has spoken with ****************** and a mutual resolution was agreed on by both parties, we are happy to report.

Respectfully,

Palmera Vacation Club
Customer response
04/26/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*************************

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