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Business Profile

Furniture Stores

Lowcountry Furniture

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/09/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 26, 2022, we ordered a Lane Chair and Ottoman Model 9175 to match our Lane Sofa. The salesman, ****** said they would be able to get it, but said it would take 4-6 months. We put a deposit down, $526, on that date with the understanding that they would get the items. We continued to follow up and actually stopped in the store in April and spoke with another salesman about the order. He indicated that they were still waiting for delivery and to check back. We did follow up in June with same answer. We called again on August 2 only to find out the phone number was out of service. We drove to the store and it was locked and looking through the window saw it was empty. There was no notice and we have been unable to find out the owner's name and contact information.

Lowcountry Furniture is NOT a BBB Accredited Business.

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