Business ProfileforIsland Packet

On June 26th, the Island Packet rolled out a new format for the on-line paper that was more like a streaming service than an actual newspaper on line. After 2 days of trying by myself and my wife **** to read the new format we gave up and decided to cancel our subscription account #******** on 6/27/24. The account current expiration date was 1/8/2025. The current remaining balance was $85.76. This change of service represents a radical and unwanted change in terms of service from the provider and I expected to get a refund for the open balance. I attempt 2 phone calls to customer service on 6/27. The first was dropped shortly after being answered by an agent. The second call the agent told me I could not get a refund, it was not their policy and the was stated in the terms of service. I asked to speak to a manager and the call was dropped shortly while on hold. Annoyed, I cancelled the account online! I attempted to contact customer service later in the day only to have the automated answering system to tell me I didn't have an account. I am hopeful that the BBB can contact a real human at the Island Packet and prompt them to give us our refund since the Island Packet changed the product dramatically which in our opinion changed the "Terms of Service".If the BBB is unsuccessful in assisting us, our next step will be to contact the *************************** to file a complaint. In addition, we will provide negative reviews on every online platform available to us. Thank you for your consideration. We hope you can assist us to resolve our issue. We were loyal Island Packet subscribers since sometime in 2015.