ComplaintsforPark Seed

• Initial Complaint

  06/17/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered roses from J&P on 5/30 and thefirst issue was they would take two weeks to get to me after ordering per *** tracking. So I sent an email about this. No response. The roses were delivered 6/13. I unboxed them and almost cried. The canes were covered in mold and most of the canes were black and dying or already dead.So I sent an email again with my concerns. I got a reply back this morning telling me to just wipe the mold off, it’s fine. Cut the dead canes back, it’s fine. Plant them and let us know in 3 weeks how it’s going..You’ve got to be kidding. I did not purchase roses where in the description it did it say “ May arrive dead and moldy”. QUITE the opposite. I sold J&P roses for years and I can tell you also I’m not a gardening idiot. I’m stunned at the response I received and I want a refund. You ruined the J&P brand for sure

  

  Business response

  06/17/2024

  We sincerely apologize for the issues you have encountered. Our systems show that a refund is being issued. Please allow 3-5 business days for processing.

  Customer response

  06/21/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  

  I still have not received a refund.
  
  ***** ****

  

  Business response

  06/24/2024

  We sincerely apologize for the delay. Our systems show that the refund was returned back on 06/21/2024. The info is as follows: TransactionID: *******, Status: Credit, Create: Jun 21 2024 3:46PM, Capture: Jun 21 2024 3:46PM, Auth Amt: -123.91, Capture Amt: -123.91, Invoice: ****************

• Initial Complaint

  06/07/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased 3 roses from this online store. 2 of the roses are fine while the third died. I reached out to the grower via their website and asked if they could replace the bush. I was informed I needed to send photos showing the plant's condition. I did this. I was informed via email that I would receive a refund within 5-7 business days. Yesterday I was told I would receive store credit for my next purchase. I was given a credit number to use when checking out. I was a little unhappy because I was told I would receive a full refund of $40.83. The Merchandise credit number they gave me for check out was ************* When I went to use the merchandise credit the number did not work. I reached out to their customer service numerous times. I was told it was valid. I continued to try to use it on their site. It did not work. At first I was told to pay in full and then they would refund me the $. I flat out refused to do this. Finally they told me I had to call to finish the order to get the credit. At this point I want a full refund for the $40.83. I am fed up with this company and will never deal with them again. I also want an apology for the hoops I had to go through to get a refund for a plant that died within a few weeks of purchasing it.

  

  Business response

  06/07/2024

  We sincerely apologize for the issues you have encountered. We have issued a refund, as requested. Please allow 3-5 business days for processing.

  Customer response

  06/07/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau,
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* *******

• Initial Complaint

  05/24/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I was promised a refund for my purchase and it's not arrived. I called and they couldn't or wouldn't help. They kept making promises but I've still not received a refund.

  

  Business response

  05/24/2024

  We sincerely apologize for the issues you have encountered. Our systems show an issue with sending the refund back to the ****** account on the order. We are issuing a refund check for your order. Please allow 7-10 days to receive.

  Customer response

  05/24/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  
  [To assist us in bringing this matter to a close, Please let us know below why you are rejecting the offer made by the business.]
  
  Regards,
  
  ***** ******

  I tied to upload the ****** receipt, but the file was to big.

  There is nothing wrong with my account. I just used it. My debt card is also valid. 

  This fight has been ongoing for well over 2 months.

  

  Business response

  05/29/2024

  We sincerely apologize for the issues you have encountered. We never want to disappoint our customers or provide bad service. We are committed to working closely with customers to resolve any service issues and will continue to focus our efforts on creating a positive experience. Thank you for bringing this situation to our attention. In addition, we are sending a complimentary $50 gift certificate due to the inconveniences you have encountered.

  Customer response

  05/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  
   I want the money refunded as promised. $59.31

  I've made several calls, have chatted and everytime I'm told I will be refunded, but it has never happened.

  
  Regards,
  
  ***** ******

  

  Business response

  06/11/2024

  Thank you for your patience while we worked through the refund. The refund check was mailed on 5/29/2024 through **** and our records show the check was cashed on 6/5/2024. We apologize for any inconvenience during the refund process.

  Customer response

  06/11/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau,
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** ******

• Initial Complaint

  05/17/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I received an order of 8 bare root roses covered in mold. I would never knowingly purchase 8 bareroot rose bushes, had I been advised at the time of purchase that my order would arrive in a condition other than what was represented on *** ******* at the time of my order. I’m highly allergic to mold spores. When I excitedly opened the shipment box, I was overcome by an allergic reaction and disgusted by the condition of my order. Not only was there mold on the stems, roots & thorns, but also mold growing & floating in the watery condensate drops inside the plastic bag the rose bushes were ‘stuffed’ in. Upon receipt of my order, May 10, 2024, I took photo’s & sent them to J & P Customer Service on May 12, 2024. After no initial response, I re-sent e-mail on May 16, 2024 & received a response that day. Here is the instruction I received: “The roses has surface mold due to transit however the mold will easily wipe off as they have green canes so they are still viable. If you would like to return the order, it will be at your cost as we do not provide return labels. The warranty is 90 days upon receipt and we will gladly make any adjustment if the roses are planted and no progress in growth.” That response states mold will easily wipe off, which sounds simple. It is not! There are thorns, branches & roots involved, also moldy. There’s no-way to remove that much mold. I did not agree to purchase moldy plants & deal with the consequences on my own time & at my expense, plant them in my currently disease/mold free landscape, wait 90 days and ‘see what happens.’ That is an unacceptable risk and not a solution! I’m extremely disappointed with this order experience. I received products that, through no fault of my own, arrived in a poor condition and not as advertised or expected. Any resolution offered, to remediate the defective merchandise I was sent, is expected to be at the Customers time and expense. J&P accepts no responsibility for shipping a diseased product.

  

  Business response

  05/17/2024

  We sincerely apologize for the issues you have encountered. We are issuing a refund, as requested. Please allow 3-5 business days for processing.

  Customer response

  05/17/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau,
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** ********

• Initial Complaint

  05/06/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I tried to order a ******* on 4/13 I did not receive a confirmation email so no order went through.i tried ordering again on 4/15. This time an email was received. I received via delivery two ******** on seperate days. As far as I know only one biodome was ordered. When I first contacted park seed they agreed that I had only ordered one and would not be billed twice. My credit card bill has two ******** charged to me. Park seed has since changed their toon to say I ordered two. As far as I knew I had ordered one. I would not have ordered another one a few days later.

  

  Business response

  05/06/2024

  We sincerely apologize for the issues you have encountered. We are issuing a refund. Please allow 3-5 business days for processing.

• Initial Complaint

  02/21/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I ordered some things with a **** gift card on Feb 16th it processed just fine online, even shows their payment pending on my card. I get a call from them on Feb 19 days saying it won't process and they need another form of payment. After back and forth (They said I have to register an address for my card but my card doesn't require that, it went through just fine, anyway...) I asked that they just cancel the whole order and refund my money. I then received an email message that they already shipped it (without payment apparently?) so I should write return to sender on it and send it back. I did that and they still haven't removed the pending payment on my card, so I still can't use my card! Side note- The original order should have only been for 98.57 so they also overcharged my card.

  

  Business response

  02/26/2024

  We apologize for the confusion and miscommunication. It appears that there was some discrepancy between our system and the prepaid credit card vendor. In addition, thank you for sharing the difference in tax quoted and charged for your order. While final tax amounts are finalized when an order is shipped and order confirmations can only provide an estimate, the difference that you experienced is too large to be acceptable and we have engaged our IT system to fix. In light of all this, we are refunding your order in total.

  Customer response

  02/27/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  
  As of Tues Feb 27th a refund has not been issued. I don't have any reason to believe they are issuing that refund as of now. 
  
  Regards,
  
  ***** ***********

  

  Business response

  02/27/2024

  Our systems show that the refund was sent back to the original method of payment on 02/26/2024 at 03:46 PM EST

• Initial Complaint

  07/19/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I ordered six rose bushes from Jackson & Perkins, Mother's Day gifts for my wife. I followed the directions for each, treating them all the same. Three blossomed; three died. I called Jackson & Perkins on June 14 well within the warranty period, and having given the rose bushes sufficient time to grow. I wanted replacements but the company was out of stock. I was offered a refund, which I had to accept. It is now July 18 and despite several attempts to have the refund processed via email (the company stopped answering phones for the summer), all I have received are empty promises that the refund has been processed. I plan to file in small claims court next week, suing for the refund amount, opportunity costs, and mileage. I will not file if the refund is made to my original payment method (******) this week.

  Customer response

  07/21/2023

  Jackson and Perkins has refunded my account for the amount agreed to. I tried to post on the BBB site, but I was not able to take any action.

• Initial Complaint

  07/06/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I placed two orders to Jackson Perkins on March 31, 2023. One was for rose bushes, which I received - no problem. The second was for a physical gift certificate of $100, my CC was charged on April 2, 2023. I never received a gift certificate, not by mail, not by email. I wrote the company on April 18, and April 22, 2023 but received no response from Jackson Perkins. I spoke with my CC company, and the situation was investigated, and I was credited on May 2, 2023. I thought the problem was solved. I reviewed my June CC Statement, and found JP charged me again, $100 on June 15, 2023. I phoned my CC company, and the customer service said either J&P had phoned me, or my CC company had phone me, and had I had not responded. Well, no one phoned and left me any voicemails, I only have one phone. ( I will deal with the Credit card company by closing my account, when this is settled.) I emailed J&P customer service (Jarrod), again, on June 26, and received a response that the issue was resolved, but the email did not explain any resolution. I emailed again on June 28, 2023, to ask if a gift certificate was mailed, or a credit to my account was made. I still have gotten no response, and no Certificate. Anyway, today, long story short, I still have no gift card/certificate, and J&P has charged me $100. I tried phoning J&P (800 ********), and during the summer they don't answer phone calls. I phoned the Charge Department, and was on hold for over 12 minutes, and at 11:03AM, a recording said there were no agents to take my call, and then hung up on me. I tried calling 864 *** **** and got Park Seed, but only got a recording and a disconnect when I tried pressing 2 for Retail. I can't get them on the phone, and they don't return emails. I want the $100 credited to my Charge Card.

  

  Business response

  07/11/2023

  We sincerely apologize for the issues you have encountered. We have re-issued your Gift Certificate. You will receive the Gift Certificate information via e-mail in 24-48 hours

  Customer response

  07/12/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 

       Yesterday, July 11 at 9:36, I received the same email that JP keeps sending saying, "the request has been solved", but they don't explain how or why or when in the email.  I think it is just an automated response computer program, that no one is paying attention to.

       JP may have sent a reply to the BBB saying they would email a gift certificate to me in 24-48 hours.  Well, it has been almost 36 hours, since the 9:36AM email I received, and still no certificate.  How difficult is it to get a computer to generate a gift certificate and attach it to an email?     

       However, I really want my $100 credited to my card.  Why would I want to do business with them again?  They haven't fulfilled my order for a gift certificate since March 30, 2023.  Why would I trust them now?
  Regards,
  
  ********* * ******

  

  Business response

  07/13/2023

  We apologize for the issues you have encountered. We have issued a refund for the Gift Certificate. Please allow up to 5-7 business days for processing.

  Customer response

  07/19/2023

  Better Business Bureau,
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have checked my credit card balance, and JP has made a credit to my account for the full $100.   

  I just received an email from JP in which they have also given a merchandise credit to me.  They were generous in that reguard.  I was not expecting anything above and beyond crediting my credit card.

  Thank you so very much for your help.  It is a huge relief to have this problem resolved.
  
  Regards,
  
  ********* * ****** 

• Initial Complaint

  06/02/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I ordered a pre-sale creeping thyme plant to be sent during proper planting season. Because I ordered it long ago, I cannot dispute the charge with my bank. The plant arrived crunchy dead. Like, incredibly dead. There was no saving it. I emailed customer service and was offered a credit. I never received the credit and when I emailed again, there has been no response. I’m incredibly frustrated and just want a refund. I do not want to purchase from this company again.

  

  Business response

  06/02/2023

  We sincerely apologize for the issues you have encountered. Our systems show that a credit was issued, as per our warranty. We have voided the credit and are issuing a refund. Please allow 5-7 business days for processing.

  Customer response

  06/02/2023

  Better Business Bureau,
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* *****

• Initial Complaint

  05/18/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I purchased products from Jackson and Perkins online and authorized payment online. A few days later the company charged my account again without my approval for an additional .7 cents. I asked them why to would chare my card without permission. They stated it was a tax adjusted and they do this all the time. I have never experienced this from any merchant. The main point is that charged my account without permission.

  

  Business response

  05/18/2023

  We sincerely apologize for the issues you have encountered. We have issued a refund for the additional seven cents. Please allow 3-5 business days for processing.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩