ComplaintsforPark Seed

• Initial Complaint

  06/02/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I ordered a pre-sale creeping thyme plant to be sent during proper planting season. Because I ordered it long ago, I cannot dispute the charge with my bank. The plant arrived crunchy dead. Like, incredibly dead. There was no saving it. I emailed customer service and was offered a credit. I never received the credit and when I emailed again, there has been no response. I’m incredibly frustrated and just want a refund. I do not want to purchase from this company again.

  

  Business response

  06/02/2023

  We sincerely apologize for the issues you have encountered. Our systems show that a credit was issued, as per our warranty. We have voided the credit and are issuing a refund. Please allow 5-7 business days for processing.

  Customer response

  06/02/2023

  Better Business Bureau,
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* *****

• Initial Complaint

  05/18/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I purchased products from Jackson and Perkins online and authorized payment online. A few days later the company charged my account again without my approval for an additional .7 cents. I asked them why to would chare my card without permission. They stated it was a tax adjusted and they do this all the time. I have never experienced this from any merchant. The main point is that charged my account without permission.

  

  Business response

  05/18/2023

  We sincerely apologize for the issues you have encountered. We have issued a refund for the additional seven cents. Please allow 3-5 business days for processing.

• Initial Complaint

  05/15/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I ordered plants - 8 live plants - First they overcharged me on sales tax @ 6% - Went in and took more $ on my pay pal. We are 6% and there is no tax on shipping. I finally receive the box of dead, dried up broken plants. Unacceptable. An avid Gardner and horticulturist, I do know the difference. I called three times, each time waiting on hold for better than 1 hour each time. They do not answer the phone. I am out $30 for shipping for this mess. They can pick up the plants and credit me for them.

  

  Business response

  05/15/2023

  We sincerely apologize for the issues you have encountered. We are issuing a full refund for your order. Please allow 3-5 business days for processing.

  Customer response

  05/16/2023

  First I was asked for the order receipt.  It is attached.  Thank you.  

  I am unclear how they can refund without the order Number. so a copy of the receipt is now attached so there is no issue.  

  Thank you.

  Customer response

  05/19/2023

  I did NOT accept or close my complaint until payment has been received. They did NOT refund my money, nor is there a refund pending.

  

  Business response

  05/19/2023

  We apologize for any inconvenience. Our systems show that your refund is being processed. The refund was created on 05/15. Please allow 3-5 business days from this date to receive the refund.

  Customer response

  05/19/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  
  Once I actually see the refund, I will close the complaint.  It is 5 days and zero refund is pending. 
  
  Regards,
  
  *** *****

  Customer response

  06/21/2023

  The consumer stated this is resolved.

• Initial Complaint

  04/18/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  We spent ****** on plants that arrived too late in the season to survive over our winter. The order came in October, 2022. Those tender and tiny plants never had a chance to take root nor did the the bulbs. However, I waited over winter, now it's springtime... there are only a few spring blooms and no new growth for the plants, the space is empty. All I have is bare soil to show for the ******. I have reached out to the company 5 times answering all their questions. They want a photo of the plants that didn't make it. How can I send an image of something that doesn't exist? I have given them the order number and listed out all the items for them as they requested. I have not heard anything back from them. At first, I was hoping for replacements, now, I just want a refund. The refund will allow for me to go to a real nursery and purchase what we wanted or seeds to grow them myself. So very disappointed in this company. I expected better from them in so many aspects of this transaction.

  

  Business response

  07/11/2023

  We sincerely apologize for the issues you have encountered. Our systems show that a refund of $288.52 was issued back to the original method of payment on your order on 05/16/2023.

  Customer response

  07/12/2023

  Better Business Bureau,
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** *******

• Initial Complaint

  04/18/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I have placed two orders with Park Seed. However my Apple Card has three charges from Park Seed. The first order was placed on 3/30/23 ************ with the total being $66.58 (I was charged $66.69). It was shipped on 3/31/23 ********* and has been received. The second order was placed on 4/2/23 ************ with the total being $22.04 (I was charged $22.10) It was shipped on 4/5/23 ********* and has been received. I received a third charge from Park Seed on my Apple Card on 4/6/23 for a total of $67.33, but did not place an additional order. That same day I received an email from them stating that “the order shipped, unfortunately, you may have received a shipping confirmation with the wrong tracking information. Although the tracking information is incorrect, your order will be delivered to the address you provided.” I sent Park Seed an email on Saturday April 8,2023 stating the above information. I made a call to them on Monday, April 10,2023 and was told the first charge was a hold and would be removed. I called again on Wednesday April 10, 2023 and spoke with “Rio” and was told the “hold charge” would be removed in 24hours. I received an email from “Sonia” on April 13th stating that my ticket would be closed since I spoke with a representative. I responded that email that it had yet to be resolved. (The request number was #******). I replied to the email thread again on April 14, 2023 stating the issue has yet to be resolved and again today April 17, 2023 after another call to customer service ended with a dropped call. Bottom line, I placed two orders and still have three charges from Park Seed on my Apple Card and would like the additional charge to be removed.

  

  Business response

  04/19/2023

  We sincerely apologize for the issues you have encountered. We are working with our accounting department to have the charges refunded back to you within 2-3 business days.

  Customer response

  04/19/2023

  Better Business Bureau,
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  I have already received the refund and I thank you for assistance in this matter.
  
  Regards,
  
  ***** ******

• Initial Complaint

  04/14/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Made order on March 31. Order lost in transit on April 1. After trying to contact company for 5 days with no answer I finally got in touch on Monday April 10. Spoke to supervisor and was told they had a system crash, accounting was “backed up” and that they got it approved for refund. I haven’t received a refund yet so called back today Friday April 14 and was told refund was finally approved today. Even though I was advised the same exact thing 5 days ago.

  

  Business response

  04/20/2023

  We sincerely apologize for the issues you encountered. Our systems show that the refund was issued back to the original method of payment on the order on 04/14/2023 at 04:47 PM EST.

  Customer response

  04/20/2023

  Better Business Bureau,
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** ******* *****

• Initial Complaint

  04/04/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  i placed an order on march29 2023 and receives a confirmation.On monday april 3 i called several different phone numbers and sent several different email to get an update on the order status .Their voice response was we are closed and no response from my emails..

  

  Business response

  04/04/2023

  We sincerely apologize for the issues you have encountered. Our systems show that your order is due to arrive Tuesday, 04/04/2023

• Initial Complaint

  03/02/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered seeds online from Park Seeds on January 2, 2023 for a cost of 70.99. I received duplicate shipments with the same order number and my credit card was billed for both shipments. I called the customer service number on 4 occasions, each time I was told to expect credit within a few days. I no longer expect that they will correct their mistake. I attached the original order, both packing slips with the documented calls and the charge on my credit card of 142.14.

  

  Business response

  03/02/2023

  We sincerely apologize for the delay. We are re-issuing your refund. Please allow 2-3 business days for processing.

• Initial Complaint

  01/17/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I wanted to buy a plant from website Jackson & Perkins. After making the purchase, they told me that the purchased plant could not be shipped before spring (this information was not disclosed at the time of purchase). I then asked to cancel the order as I needed the plant now. They told me in two separate emails that they canceled the order and the pending charges, but I still see the charge pending on my PayPal account after few weeks from cancellation. The Jackson & Perkins website says they normally change customers (the PayPal pending charge become effective) when the plant is shipped in Spring, so I would not want to be charged later on as I canceled the order already (confirmed by them in two different emails).

  

  Business response

  01/17/2023

  We apologize for the issues you have encountered. We would release the funds immediately, but PayPal will occasionally hold the funds for up to 30 days.

  Customer response

  01/27/2023

  I just checked my PayPal account and the charge is gone away.

  
  

  Thank you.

  
  

  *********

• Initial Complaint

  05/02/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased 3 bare root roses from Jackson & Perkins/ also known as Park Seed Company and they are dead, after following unboxing and planting instructions precisely. I would like a refund.

  

  Business response

  05/02/2022

  We sincerely apologize for the issues you have encountered. We are issuing a refund for the roses, as requested. Please allow 3-5 business days for processing.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩