Complaints

This profile includes complaints for Movement Mortgage, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Movement Mortgage, LLC

  8024 Calvin Hall Rd Indian Land, SC 29707-8737

  
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  Movement Mortgage

  36 William Pope Drive Bluffton, SC 29909

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  Movement Mortgage

  5 Independence Pt Ste 100 Greenville, SC 29615-4538

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  Movement Mortgage, LLC

  2000 Center Point Rd STE 2180 Columbia, SC 29210-5824

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  Movement Mortgage

  6715 Tippecanoe Rd Ste 2C Canfield, OH 44406

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/22/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have attempted to correct this wrong with Movement Mortgage Our mortgage payment was suddenly raised over $100 without being notified and the math simply does not add up A movement mortgage representative last Thursday agreed the math does not add up and said she was ordering a review of our escrow and someone would be back in touch. Shady mortgage companies and their shady transactions are why families lose their homes Below is the math and message to Movement Mortgage Our mortgage We dispute for multiple reasons our payment suddenly and unknowingly to us being raised $100. The math. Does not math.Closing 4/24/2024 We paid $****** to escrow at closing.We paid $202.71 per month toward escrow x 12 + ****** = $3,040.72 ******************** 2024 $1142.74 ******************** 2025 $1367.52 County tax $138 Property tax $708 Mortgage insurance $49 x 12 $588 At most we should be negative is approximately $873.54 Your math isnt mathing. This is cheating your customer/first time homebuyers. This is horrible We also paid $1562.88 at closing to cover our homeowners insurance The agent that help **** the mortgage officer with finding insurance changed our insurance right after close and had a check sent - we had absolutely no idea - I have her emails plus receipt of everything we paid - this is all shady and underhanded Your agent agreed the math just does not add up. Someone was supposed to contact us within 24-48hrs and we have not heard back.This is horrible. Make this right. Shady mortgage companies are why families lose their homes ******* and ******* ****** **************************************************************************************** **********

  Business Response

  Date: 04/29/2025

  Movement Mortgage, LLC (Movement) is in receipt of the above-referenced complaint that was filed with the Better Business Bureau. Movements records indicate that the consumers loan originated on or about April *******, with an escrow account established for the payment of property taxes and homeowners insurance (HOI). At closing, the consumers provided proof of HOI with ****************************** (Grange) and the premium was paid on or about April 27, 2024, from funds collected at closing. On or about May 9, 2024,a cancellation notice was received from Grange, as per the consumers request.The consumers account was appropriately updated with the consumers new policy from *********** and that premium was appropriately paid from escrow, on or about June 12, 2024. Upon information and belief, following the Grange policys cancellation, a refund check was issued and mailed to the consumers; however,the consumers did not deposit same back into their escrow account. Given the extra,unplanned payment for two (2) HOI policies along with a slight increase in property taxes, an escrow account analysis revealed an escrow shortage, which was automatically spread over a period of twelve (12) months. A slight increase in the consumers monthly payment resulted, about which the consumers were promptly and appropriately notified through an escrow account disclosure statement. Given the foregoing, Movement asserts that the shortage and resulting payment increase are valid and therefore considers this matter closed.  

  Customer Answer

  Date: 04/29/2025

   
  I am rejecting this response because:

  you are flat out lying - PROPERTY tax did NOT increase. We have proof from closing documents and the receipt you paid

  we did not arrange for our homeowners insurance to change your claiming agent - **** did and had the check sent to us!! I included a screenshot between ****, ****** and myselfAs first time homebuyers we was not aware of the protocol or how it works. Shady shady mortgage company. Terrible and shady 

  Even with the insurance change we paid $600 to escrow at closing 

  plus the approximately $211 we paid biweekly to escrow the past year just doesnt add up

  the math simply does not add up 

  you did not notify us in advance 

  
  

  Business Response

  Date: 04/30/2025

  Movement Mortgage, LLC (Movement) is in receipt of the above-referenced complaint rebuttal that was filed with the Better Business Bureau. Movement has again reviewed the consumers loan account and has nothing further to add. Should the consumer have any new concerns, Movement remains available to assist.

• Initial Complaint

  Date:04/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Mortgage company, Movement Mortgage, has been getting my payments on time but make false claims saying payment has been returned and charge me late fees.... the billing statements are not dated correctly.... I'm afraid they are trying another tactic to make me lose my home ... I'm very nervous and don't trust them, because of their prior actions. Last year I had to seek a lawyer Because they were not Documenting my payments, When I called to talk to them they told me my monthly payments were returned because of one late payment, I never received returned payments. it wasn't until i spoke to legal representation that I found out where they were sending my payments. during the location process of monthly payments Movement mortgage tried to Foreclose my home. this was their mistake and tried to make me lose my home thanks to my legal representation i still have my home... but I don't trust Movement Mortgage because of this new late fee scam, I don't understand why they keep sending me notices saying my payments are returned when they are not. they charge me false fees. I have proof from my bank. I have emailed them and called them and they still charge me and make false claims. I don't know what to do. I need help

  Business Response

  Date: 04/14/2025

  Movement Mortgage, LLC (Movement) is in receipt of the above-referenced complaint that was filed with the Better Business Bureau. Movement has made multiple attempts to contact the consumer to discuss her concerns but has been unable to connect. At this time, Movement is actively reviewing the consumers account and anticipates a full and amicable resolution.  

• Initial Complaint

  Date:01/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Event 1: An increase in monthly in July 2024 payment from $2,422.03 to $2,650.63. Event 2: Escrow Analysis conducted on 10/10/2024 by Movement Mortgage powered by ServiceMac prior to receiving ************** refund from Openly causing final monthly payment analysis number to be increased an additional $207.85 amounting to a monthly payment of $2,858.48 for December. Event 3: A call to Movement Mortgage on 11/25/2024 with concerns was made as soon as I was aware of another change in my monthly with intentions to clear up this $436.45 a month increase over a 6-month period. At this time, it was discovered that the refund from **************** in the amount of $2,330.70 was mailed to me and had not been deposited back into escrow. That amount immediately deposited. After the deposit was made, I was informed to call back once it was posted to request a partial escrow analysis. Event 4: Around the first week of November my service provider changed from ServicMac to **********, causing my new ************** (********) to be canceled because of a change in account numbers. ********************** received that refund directly (amount $1,274.00) on December 12th, 2024. Event 4: I followed up 3 times with Movement Mortgage during the month of December. I had one employee inform me to wait till the new escrow analysis is complete, hold off on payments for December and that no penalties would be incurred due to the nature of the events and incorrect escrow analysis provided by ServicMac. Event 5: Another follow up call was made on 1/7/2025, a payment of $5,023.88 (the new escrow analysis monthly of $2,511.94 x2) and another call on 1/9/2025. On the 9th I spoke with a ***** (employee number 3209) and had a 2-hour discussion that ended with an abridged, we cant do anything to help you, this happens to everyone, you need to pay $693.08 either today or before the 31st of January.

  Business Response

  Date: 01/23/2025

  Movement Mortgage, LLC (Movement) is in receipt of the above-referenced complaint that was filed with the Better Business Bureau. With regard to the consumers concerns prior to the servicing transfer to ********** Mortgage Services (**********), Movement connected with the consumer to discuss his concerns. While the conversation was brief,Movement assured the consumer that his concerns would be fully investigated,any follow up questions would be addressed, and an amicable resolution was anticipated.With regard to any concerns the consumer may have following the loan transfer to **********, Movement recommends reaching out to *********** customer service team directly for assistance. The consumer can alternatively file a complaint through the BBB portal addressed to **********. As the entity responsible for servicing this loan, ********** would have access to the details and documentation related to the servicing process post-servicing transfer. 

• Initial Complaint

  Date:01/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My home was affected by hurricane ****** and I was able to put my mortgage on forbearance for 3 months. That 3 months ended Dec 31. Ive been trying to contact my mortgage company since Dec 18th w/o success. Back in November, evidently my mortgage loan servicer changed from MM powered by Service Mac to MM powered by **********. I have to actually speak to a representative to catch up my mortgage because of the forbearance. I sit on hold anywhere from 1-2 hours or if I try to make payment by phone, once I enter the last four of my social, the line disconnects me, if I try to pay on the app, it tells me that Im not able to. My 4th Mortgage payment was due Jan 1st and Ive been trying since December 18th to make 4 payments. The mortgage company hasnt even called me. Inquiring about a late payment. Ive been waiting for them to call. I get home today and I have a certified letter about what I owe, so I get on the phone at 6:20 PM and I sat on hold for an hour. It has literally been impossible for me to get in touch with them to catch up my payments, and Im terrified of it getting reported to credit bureaus when I have been making an honest effort for a month. I am begging you to please help me get in touch with these people, Im planning on selling my home soon and building on family property and I dont need my credit ruined. Ive attached screen shots of my call log to them.

  Business Response

  Date: 01/16/2025

  Movement Mortgage, LLC (Movement) is in receipt of the above-referenced complaint that was filed with the Better Business Bureau. Movement values the opportunity to address the consumers concerns and provide clarity about Movements role in originating the subject mortgage loan. While Movement originated the consumers loan, the day-to-day servicing, such as processing payments, managing escrow, and assisting with servicing-related inquiries, is handled by ********** Mortgage ************* (**********), under the name Movement Mortgage, LLC powered by ********** Mortgage Services, LLC (Movement Mortgage powered by **********).While loan servicing is conducted by **********, the consumer may still notice the Movement name associated with the account. This is intended to provide a seamless experience for consumers. Because servicing matters are managed by **********,they are best positioned to address any questions or concerns about servicing of the loan. As such, Movement recommends reaching out to *********** customer service team directly for assistance. The consumer can alternatively file a complaint through the BBB portal addressed to **********. As the entity responsible for servicing this loan, ********** would have access to the details and documentation related to the servicing process.Movement trusts the foregoing adequately addresses the consumers concerns and considers this matter closed.
  

• Initial Complaint

  Date:12/04/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered a payment agreement via contract to lower my payment and add to the end of the loan. This company has a new owner and they reported my payment late though it was not late. New company said they couldn't see the new payment plan because they hadn't fully switched over. This is not my problem.They reported to my credit dropping me over ***************************** a fortune being I'm buying a new car and starting a new ************ unprofessional and disrespectful to their loyal customer. Typical New York Please reach out to resolve this as we will be taking legal action as a next step.

  Business Response

  Date: 12/09/2024

  Movement Mortgage, LLC (Movement) is in receipt of the above-referenced complaint that was filed with the Better Business Bureau. Movement attempted to contact the consumer via phone on December 6, 2024, to better understand his concerns. Movement left a voicemail advising the consumer that updates have been sent to the credit agencies, and that the agencies are in the process of updating their records.Should you wish to discuss further, please reach out to the contact information provided.

• Initial Complaint

  Date:12/02/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am unable to get through to the Mortgage ******************** of Movement Mortgage. The self-service telephone option puts me on hold until it simply disconnects the line. On two separate occasions, I have also tried the option of getting a phone call back instead of waiting on hold, but the call back never comes. I would like to be contacted by Movement Mortgage to discuss a question I had about a former loan.

  Business Response

  Date: 12/06/2024

  Movement Mortgage, LLC (Movement) is in receipt of the above-referenced complaint that was filed with the Better Business Bureau. Movement contacted the consumer via phone on December ******, to better understand his concerns. As advised, Movement will investigate his concerns with regard to the amount applied for the loan payoff and suggests that the consumer contact the title company for additional detail with regard to the amount sent by them. Movement apologizes for the consumers frustration with regard to his attempts to reach out via phone and will further review same internally. 

  Customer Answer

  Date: 12/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:11/27/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid my mortgage for September and October and the company issued a default letter to me. This happened on another occasion due to their errors and mistakes. I have a copy of the checks from the bank, and sent them copies of same, with no response.

  Business Response

  Date: 12/04/2024

  Movement Mortgage, LLC (Movement) is in receipt of the above-referenced complaint that was filed with the Better Business Bureau. Movements records indicate that the consumer sent in three (3) separate payments from September through November 2024, all three (3) of which were returned as non-sufficient funds (NSF). Letters were sent to the consumer, notifying her of the ****, and all three (3) payments were properly reversed off of the consumers account, with appropriate late and returned payment fees assessed. As of todays date, the consumers account is due for the September,October, November, and December 2024, monthly mortgage payments, along with appropriately assessed late fees and returned payment fees. Movement suggests the consumer contact her bank should she have any further questions about the returned payments. Given the foregoing, Movement trusts this response adequately addresses the consumers concerns and considers this matter closed.

• Initial Complaint

  Date:11/20/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I inquired about a refinance on our loan for our home. We were told enthusiastically (by ***** ****** and another employee ****** *****) that after looking over the numbers on our loan that this would be obtainable. We went through all the hoops you had to go through filling out paperwork, speaking with their lawyers, having our credit rate checked (which I might add because of this our credit rating has sunk), signing numerous papers and then paying almost $600 to have our house appraised. This appraisal was the last thing that needed to be done to secure our assured loan refinancing. Then all phone communication and email inquiries just stopped. I could get NO ONE to return my calls or emails and I made many, many calls to have my questions answered. It took my husband one email and they promptly answered him. We were being refused a loan refinance. We then found out that ****** ****** had submitted the wrong numbers initially and we would have to come out of pocket thousands of more dollars to refinance our home. We have lived in this house for less than a year, our mortgage is through this company, our initial appraisal was with the SAME person that they sent out again (who I might add this appraiser spent approximately 10 minutes at our house and then went and gave them the SAME report that he had given a year ago). We have made some upgrades to the home but essentially nothing has changed. Now we are out almost $600 dollars, our credit rate has been dented and we have no refinance at a lower interest rate. This was something that we were told would not be any trouble at all to accomplish. Their customer service is abysmal, especially if you are a woman. You better hope you have a man that they will deal with because obviously being a female is not going to help with this company.

  Business Response

  Date: 11/25/2024

  Movement Mortgage, LLC (Movement) is in receipt of the above-referenced complaint that was filed with the Better Business Bureau. Movements records indicate that its loan officer explored multiple options to refinance the consumers loan; however, Movement could not overcome the consumers desire to not bring money to closing along with a low appraisal, two factors over which Movement had no control. Throughout this process, Movement maintained consistent email correspondence with both the consumer and co-borrower, but apologizes if the consumer felt her attempts to communicate went unanswered. Given the foregoing,Movement trusts this response adequately addresses the consumers concerns and considers this matter closed. 

  Customer Answer

  Date: 11/26/2024

   
  I am rejecting this response because:
  I have not received a response from the business. 

  Business Response

  Date: 11/26/2024

  Movement Mortgage LLC ("Movement") is in receipt of the above-referenced complaint rebuttal that was filed with the Better Business Bureau. Movement directs the consumer to the attached response which was posted through this portal on November 25, 2024. Given the foregoing, Movement considers this complaint closed.

• Initial Complaint

  Date:10/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to address a concern regarding my Home Equity Line of Credit (HELOC) account, which was approved on October 23, 2023, for an initial amount of $115,706.50. Over the past year, I have consistently paid $1,247.97 monthly, totaling $14,975.74 to date. However, I have noticed that the current balance is $115,311.37, indicating that only $395.13 has been applied toward reducing the principal loan balance.

  Business Response

  Date: 10/30/2024

  Movement Mortgage, LLC (Movement) is in receipt of the above-referenced complaint that was filed with the Better Business Bureau. Movements servicing partner has reached out to the consumer via telephone multiple times to discuss her concerns but has been unable to connect and has not received a return call. As such, an email was sent to the consumer, addressing her concerns, and providing her with specific contact information, should she have additional questions or concerns. Movement trusts this responsive action addresses the consumers concerns and considers this matter closed.

  Customer Answer

  Date: 10/30/2024

   
  I am rejecting this response because: I did received 2 emails. One, saying that they are looking into the communication. The second one, stating that if I want to lower my principal balance, then I have to pay more money. They offered no solution or compromise whatsoever. As per the email, this Zombie loan, is going to be kept the same, and therefore, they will continue to make money, using my own money (equity). I was clear that I want a readjustment. 
  
  

  Business Response

  Date: 10/31/2024

  Movement Mortgage, LLC (Movement) is in receipt of the above-referenced rebuttal complaint that was filed with the Better Business Bureau. As stated in its previous response,Movements servicing partner reached out to the consumer via telephone and email and provided specific contact information. Should the consumer wish to further discuss her loan concerns, Movement urges the consumer to reach out to the provided contacts.

• Initial Complaint

  Date:10/17/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a credit alert today (October 17, 2024) regarding my mortgage payment being late. At the beginning of October I spoke with my mortgage company and it was put in forbearance due to the temporary financial strain caused by Hurricane ****** and being in a FEMA disaster area. For the next 90 days I am not supposed to accumulate any late fees, nor are any late payments supposed to be reported to any of the credit bureaus. My mom co-signed on my mortgage loan and she is in the process of remodeling her home and her credit score decreased by 71 points because of this. I received a letter 2 days ago regarding mortgage company changing servicing providers (which may be why this happened?). I attached the letter regarding that as well as a copy of the email regarding the forbearance, with my account information. Please help me get this corrected.

  Business Response

  Date: 10/22/2024

  Movement Mortgage, LLC (Movement) is in receipt of the above-referenced complaint that was filed with the Better Business Bureau. Movement has reached out to the consumer to discuss her concerns. The consumer was advised that there is no negative reporting and that some third-party credit monitoring services may not show accurate reporting information. The consumer expressed understanding and advised that she will discuss with her mother. Movement will fully investigate the consumers concerns and will provide a full response to the consumer once same is complete.