Complaints

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• Initial Complaint

  Date:12/01/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Glenn’s technicians came out to inspect a heating issue that we reported to our home warranty company. I paid a $100 fee upfront to the techs. They told us that they found Bad Switches and had to pick up at the supply shop. They told me that they were common and shouldn’t be hard to get. They didn’t show for a couple days so I called Glenn’s and I was told that they had sick calls, so it would be a couple more days. After Many attempts to contact through texts and calls and A Month Later I called the Home warranty company and they authorized me to get someone else since they also tried to contact Glenn’s to find out what the delay was and they didn’t get a response. Turns out a different HVAC company came out and We Paid another Service Fee … he told us We Didn’t Have Bad Switches. They fixed the Same day. I requested my $100 back from Glenn’s and they won’t reply. Failure to properly diagnose Failure to Finish the job.

  

  Business Response

  Date: 12/02/2022

  Yes our technicians went out to the customers home through a home warranty company. Customers fee for us to come out to his home through the home warranty is $100 which is his required deductible. As for the trip back out to his home for the repairs at that time we notified the customer that we had 3 technicians out with the flu and at that time he did not respond. No company comes out to a home for free whether or not it’s a home warranty service or a service call. At the time of the first visit technicians received a code on the board for bad pressure switch. They followed proper protocol. I’m sorry that we were not able to satisfy your needs. 

   

   

   

  Customer Answer

  Date: 12/05/2022

  I have already submitted the statement. Glenn’s showed up took $100 , misdiagnosed the issue stating that we had bad switches and they would return But never did despite many calls and texts. 1 month later I had to pay another company to come and diagnose. They fixed our Heat and there weren’t switches involved. I want Glenn’s to reimburse my $100 and that this complaint remain on file.

  refund