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Business Profile

Fitness Center

MUV Fitness

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fitness Center.

Complaints

This profile includes complaints for MUV Fitness's headquarters and its corporate-owned locations. To view all corporate locations, see

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MUV Fitness has 6 locations, listed below.

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    Customer Complaints Summary

    • 40 total complaints in the last 3 years.
    • 14 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/21/2025

      Type:Billing Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I started a membership with this gym and had to cancel due to relocation of work. I asked the manager on duty how I needed to go about canceling and he asked what the reason was and I told him I’m relocating for work. He then did something on the computer and said my membership was canceled. Now I have a negative mark on my credit saying I owe 700 and some change. I’m being told I “didn’t cancel in writing”. Not to mention I was trying out a personal trainer and heard him talking to other employees about my weight.

    • Initial Complaint

      Date:04/18/2025

      Type:Billing Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In 2023, I became a member of MUV Fitness, but was forced to cancel my membership within the first month due to a serious medical diagnosis—an arteriovenous malformation (AVM)—which places me at high risk of internal bleeding with physical exertion. My previous physician provided a written statement verifying the medical necessity of terminating all strenuous physical activity. I followed MUV Fitness’s cancellation procedures by submitting this medical documentation and speaking directly with a front desk staff member, who confirmed that my membership was canceled and no further charges would apply. I received no further communication or billing notices from the gym after this interaction. Now, in 2025—nearly two years later—I have discovered that a collection account has been reported against me, apparently for the full membership amount. This is not only factually incorrect but also constitutes an unfair and improper debt collection practice. Under South Carolina law, specifically the Physical Fitness Services Act (S.C. Code Ann. § 44-79-50), consumers have the right to cancel a physical fitness contract due to medical reasons when supported by appropriate documentation. I complied with this provision in full. Furthermore, under federal consumer protection laws—namely the Fair Debt Collection Practices Act (FDCPA) [15 U.S.C. § 1692] and the Fair Credit Reporting Act (FCRA)—it is unlawful to collect or report a debt that is inaccurate, especially when the consumer has provided valid grounds for cancellation. I am formally requesting that the collection account be removed immediately and that all associated records be corrected to reflect that this debt was never valid. If this matter is not resolved promptly, I reserve the right to escalate the issue through formal complaints with the South Carolina Department of Consumer Affairs, the Consumer Financial Protection Bureau (CFPB), or pursue legal remedies through the appropriate channels.

    • Initial Complaint

      Date:01/28/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January of 2024 I had gone into Muv Fitness to check about triple charges on my account. I consulted this with a manager at Muv fitness and found out that there was a secondary account with my card being used , as well as extra features that had been cancelled a while ago, childcare and tribe to be exact. I told manager the issue with those charges and asked to cancel membership. When asked if I could get refunded of those extra charges I was told no, that the only thing they could do was credit with “free months”. Those free months were never giving and membership was never cancelled, therefore my bank continued to get charged. If it weren’t because I am fixing paperwork for tax season I would’ve never seen these transactions.

    • Initial Complaint

      Date:10/18/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I cancelled my gym membership on the last day of my annual contract, in-person, on August 15th, 2024. I fully understand the terms of 30-days' notice, and fulfilling the cost of the full membership. However, a charge of $67.15 was taken out of my account on October 16th,2024. I contacted the gym with no response. I have fulfilled all terms of my contract and provided proper notice for cancellation. I have a copy of the signed cancellation form with a gym representative's signature. I would like full confirmation of cancellation of my membership and the fees charged to be reimbursed to me. The payment amount listed in the contract was $415.74. At this point, at I have been charges $508.87, or $93.13 over the fee listed on the contract. This business has also recently changed names from MUV Fitness to Onelife Fitness.

    • Initial Complaint

      Date:09/11/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My son attempted repeatedly to cancel his membership due to a move related to him starting college in June. He was given conflicting instructions starting in June by the staff at MUV and over the last few months on how to handle the cancellation. Each time he followed those instructions and each time MUV didn't cancel his membership. When he inquired again because of charges still showing up, he was given a totally different set of instructions. He was even told by the staff that it was taken care of and that he didn't need to do anything else. The charges have not stopped to date on my (parent as was a minor when he signed up) bank account and the third party that MUV uses ABC Fitness Solutions LLC (which appears to be related to ABC Financial based on an auto email reply) is indicating they don't have the authority to assist in past charges and will have the payment stopped as of a future date. This is totally unacceptable but seems to be a common complaint for MUV as a whole with regard to apparent shady practices for cancellation. If this matter is not dealt with immediately including all funds returned to me based on the date my son contacted the club to cancel, then I will continue with filing complaints beyond the BBB ( which may or may not include the FTC, Federal and Local law enforcement: related to fraud to include banking related claims since MUV/ABC is continuing to deduct from my account, and/or a civil complaint for return of all funds).

      Business Response

      Date: 09/12/2024

      Sorry, club should have handled this.  It has been cancelled and refund back to 6/3/2024 that has be processed and should show in account in next few days.

      Customer Answer

      Date: 09/12/2024


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I appreciate MUV's responsiveness and resolution to my complaint and hopefully it will assist them in training and practices moving forward.  I will keep an eye out for the refund.

      Thanks to BBB for providing an avenue to get issues such as this resolved.


      Sincerely,

      ******* **

    • Initial Complaint

      Date:08/26/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have called this establishment multiple times looking for the ops manager. My husband and I are attempting to cancel our memberships. (****** and ****** *******). We each have one. We understand our contract is 12 months, however, the gym conditions at this location are abysmal. beyond reasonable doubt a gym facility should be clean, well ventilated, and up to regular cleanly standards as well as have enough room for the amount of members signed up. This gym has none of these qualities. No matter how hot or cool it is outside it is a humid 75 or more degrees in the gym. Not only that, but it is stinky. None of the machines are clean, there is dust bunnies inside all of them which really aggravates my husbands allergies. Don’t even get me started on the bathrooms and locker rooms here. The floors in there are almost always wet (pool) which means the carpets are damp and mildewy as well. I have even seen cockroaches in the bathrooms here! There were two in the changing room the last time I was there. It is not a place anyone would want to change, shower, or even use the bathroom given how unclean it is. We originally toured the Sandhills location and were assured the standards of MUV were the same around each location, but we are sorely disappointed. Sandhills is too far to drive from our jobs (we typically would go to the gym on the way home). The women’s room at muv forest acres is also below par. You can only be in there with maybe one to two other ladies before it gets too full. Overall this gym does not meet the standards of even the lower priced gyms in the area. I am reaching out to BBB because I have called the Ops manager of this location numerous times and left messages, as well as an email and I cannot get them on the phone. I am so tired of this! I am seeking a cancellation for both of our accounts based on the gyms failure to upkeep facilities and basic amenities.

    • Initial Complaint

      Date:08/15/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for a gym membership in July 2024 at MUV Fitness on Killian Rd. I recently started working at a business which allows me to fold my membership in with my job so I went to cancel. I called ahead of time to the location to ask if I could cancel and to ask about the cancel fee, I was told that I could cancel and that there was no fee. When I went into the business and spoke to a salesman, I was told I cannot do this. I called a manager and got the same answer. However, I asked MULTIPLE times during my initially sign up process if I could cancel and was repeatedly told by the sales associate that I could. Now I’m being told that I cannot unless I provide proof of some kind of injury or major move. I would not have signed this contract had I been told the truth from the beginning and feel extremely annoyed at being locked into this contract due to the sales person’s misrepresentation. I don’t know if this is a deliberate part of the business model or a miscommunication between staff and management but it feels incredibly predatory to have your salesman offer a cancellable membership that the business never intends to honor.

      Business Response

      Date: 08/20/2024

      Talked to Manager and Sales Person, both said that they explain the 3 ways to cancel that is listed on contract.  However, we are going to still cancel the membership effective immediately despite this conflicting statements.

      Customer Answer

      Date: 08/20/2024


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** ****

    • Initial Complaint

      Date:08/14/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In June, 2024, I contacted my local gym, MUV Fitness that I was cancelling the membership for my wife and I. I was told by club personnel that I had to give 30 days notification and would be responsible for the fee for July, 2024, which was paid. I recently received a notification from ABC Fitness solutions that I was responsible for a fee for my "missed" August fee and I would have to send them a formal email canceling my membership. Notification was supposed to have been made by MUV fitness. After many calls with them, they were adamant that I pay $80.40 for August/September. Further, they stated that my wife also had a separate account, which she didn't, and I owed $80.40 on that one as well. After an hour of arguing, I paid the combined $160.80 just so there would be no damage to my credit rating.

      Business Response

      Date: 08/20/2024

      Club tried to reach out to member as we dont have copy of any cancellation request prior to him calling ABC.  We do require a 30 day notice when cancelling.  The number we have on file is not the correct and the number that is listed on this complaint is not complete.  

      **** ****
      *** *********** **
      Lexington, SC 29073
      Daytime Phone: ***** *******

      Customer Answer

      Date: 08/22/2024


      Complaint: ********

      I am rejecting this response because: I have tried to contact them about the complaint by email and phone snd hsve not teceived a response.

      Sincerely,

      **** ****

      Customer Answer

      Date: 08/30/2024

      I have received a refund from the company and I am now considering this matter as successfully resolved.

      Customer Answer

      Date: 09/03/2024

      I have received a refund from the company and I am now considering this matter as successfully resolved.

    • Initial Complaint

      Date:07/15/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was a member at the MUV fitness gym in Lexington from sometime in 2022-July 2023. In July 2023, I signed paperwork to cancel my membership for the following year due to moving out of state to NC. I had already completed the year long contract required by the company, so at this point, I was only paying month to month. I was assured that everything was cancelled, signed electronic documentation on site, and even received confirmation that my CC was no longer on file. Now, in July of 2024, I am receiving a collections notice stating that I owe the business over $242. I never once received a charge to my account during this time and was not notified by MUV fitness of this ongoing bill. Now I am receiving a collections notice that is damaging my credit. After reading the other reviews, it appears that I am not unique in this scenario. MUV fitness is conducting fradulent business and if I had to speculate, is probably hoping people will not argue these claims.

      Business Response

      Date: 07/16/2024

      Contacted Net Collections to remove from Credit and Credit Reporting.  Looks like a formal employee cancelled membership but never removed the invoices so it kept billing.  This has been corrected and balance is $0.  Net Collections will remove from credit - it could take up to 30 days for it to be updated on the credit reporting.  This was human error and please accept our apologies.

    • Initial Complaint

      Date:06/29/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to cancel my membership and personal training due to relocation. I am moving out of state, 251 miles away. I have contacted them in person to cancel, sent multiple emails, and faxes to the numbers provided. No one is responding. When I asked in person again, they said the person who can help is out of town. I have submitted all requested documents and forms. I am still being billed. This company is unhelpful and seem to be purposely giving me the run around for no reason. I have everything required to cancel. I do not trust that the company will handle this.

      Business Response

      Date: 07/01/2024

      Just checked the system and it looks like this has been cancelled as requested by ***** ********.

      Customer Answer

      Date: 07/02/2024


      Better Business Bureau:


      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **** *****

    MUV Fitness is NOT a BBB Accredited Business.

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